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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Very quick way to find and book the lowest fare. Only thing I would like to not receive so many emails after my transaction.
I had no complications at all purchasing my ticket. Took under 5 minutes to have everything completed & all of my flight/ booking information was emailed to me in a matter of minutes after completing the transaction.
https://www.bbb.org/akron/news-events/news-releases/2015/07/bbb-issues-warning-about-justfly.com/
They are pros at writing fake positive reviews. They are a scam out of the UK, from what I can tell they hire Nigerians on the front line and they lie lie lie. Sell you seats they are not allowed to sell because the fares they sell there is not pre booking of seats allowed. They take your money to upgrade the seats they can never actually book. These are basically standby first bumped fares and they don't disclose it. No one would buy them. The bottom of the barrel seats that the airlines allow to be sold by these cheaters. American Airlines, Delta, Air Canada are all criminal for allowing these booking agencies to sell, knowing they are not fully disclosing what they are selling. Guarantees airlines they will have the fullest flight possible. Being undisclosed to the consumer, stress for the entire trip you will get bumped, not have a choice on seating when you are led to believe you paid extra for the best seating you want. The US Attorney General's office needs to step in and mandate that the Airlines no longer over book flights and do not allow corrupt 3rd party booking agencies like Justfly.com to operate if they are going to outright lie to the consumer. Both the airline and JUSTFLY.com put it back on me. Then they scratch their heads why consumers are getting so frustrated by the time they get up in the air. Shame on Delta airlines for allowing JUSTFLY.com to book. BBB warns consumers not to use them. Maybe the airlines need a wake up call by boycotting all air travel until they shape up. Maybe that is what we need to do. Seems to be working in the fight against Trump. Why not use it to make the airlines shape up and stop creating situations to where the "friendly skies" are now nothing but a mosh pit! This cannot be solved. I am now stuck traveling not knowing if I will have a seat or a place for my luggage. When I was sold reserved seats and even got to pick every seat out, only to find out it was lie by Delta airlines today. Lovely!
The tickets I purchased said "Economy" you'd think hey we're regular airline tickets but apparently in addition to "Regular Economy" United has a new ticket called "Basic Economy" where you are not allowed any carry on luggage. JustFly did not list the ticket as "Basic" so I had no idea this policy existed. Even my confirmation email says only "Economy". So now I have several fees tacked on and am forced to check a small bag for a weekend trip. Very disappointed. Watch out for this scam!
Hi Gregory,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
I'm happy with my results in this site it made it easy to navigate through the different airlines and times I would recommend to anyone I know that needs to flight anywhere
I've used Expedia for years, they track my visits and I get the feeling that when I don't buy every subsequent time I visit the price mysteriously goes up.
I shopped same flights on Justfly and the airfare was $200 cheaper!
Best prices available on the webs, very happy now I just have to wait for my date to fly yay! It was super easy too and faster confirmation
Frustrated with other sites, including those of major airlines we selected again JustFly and were not dissappointed. Great deal for our Burbank-SF tickets.
My first experience using justfly and definitely not my last. Justfly had the best prices and I got to choose aisle seats for all flights.
Very reliable and secure. Fast and I'm very satisfied with the airline and the time of my trip to Puerto Rico.
I really appreciated how simple it was too book and had the best prices out of all the websites I saw. I like the option to choose your seat and it was very efficient. I would definitely put this top on my list again if I ever buy another ticket, internationally!
I just booked found trip from Montreal to Warsaw and Justfly offered a very broad range of options and I found this site easy to navigate.
I called Justfly, to at least get a credit towards my next flight, b/c I wanted to cancel my current flight, but there was no flexibility. I couldn't even cancel my flight, b/c they were going to charge me an extra 75 dollars to cancel for a non-refundable non transferable airline ticket.
Hi JT,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
Allows you to get your best flight by adjusting dates with ease and convenience. Fast check out process and received confirmation email quickly. Will use from now on to book my flights. Thank you! :))
I booked a flight with this company 2 months ago and they cancelled without notice and my card was still charged. I was told I was going to receive my refund in the mail and 2 months later I still have not received any of my money back!
Justfly.com gives all the information needed and comparison with other websites. It gives all the cost break-up, so that you can be rest assured to have the best price.
This was an easy process. Booked my flights through a mobile app, and it went really smoothly. Not a single hiccup (unexpectedly for me - I usually have some kind of problem when using these kinds of mobile websites).
I BOOKED A FLIGHT WITH THIS $#*! COMPANY. I GOT A CONFIRMATION, THEN A WEEK LATER I GET AN EMAIL SAYING MY FLIGHT WAS CANCELLED. I THEN HAD TO PAY AN EXTRA $250 TO BOOK THE LATE FLIGHT WITH ALASKA AIR. $#*! JUSTFLY
Hi Christian,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
I paid the extra fee to reserve my seats but after being charged the extra fee a note came in saying it was at the Airline's discretion whether I would receive the seats. Well the Airline's discretion was not to put me in the seat I paid for and on the return trip, the Airline's discretion was to put me on the very last seat on the aircraft. DON'T PAY THE EXTRA FEE TO RESERVE your seat! I would like to have seen that note about the Airline's discretion before I spent the extra money.
Good for last minute travel. Prices reasonable but youvhave to pull trigger fast as pricing changes fast.
Good summary of alternative routes, pricrs and airlines.
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Hi Cindy,
Thank you for taking the time to review our services. JustFly is a legitimate American travel agency, with several North American locations, as well as offices internationally. We partner with hundreds of airlines to offer our travelers the best fares for flights. Often, the cheapest fares are more restrictive, which is the case regardless of whether you purchase flights with a travel agency or with an airline. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team