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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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This sis my first time buying from justfly.com and i gotta say i like this website better than kayak.
The site was easy to use and efficient. There was a slight problem and the customer service representative corrected it immediately!
Able to choose seats find flights all very fast and easy, many flight time to choose from at a very competitive price.
Great and simple. Site was easy to understand and easier to use. I have a very tough time with computers and Justfly made my day!
So far, so great! Quick and easy and lowest price I found on line! I am happy with the price I paid for my flight :)
First I was asked to pay $15 for the honor of chosing my seat--a new way to stick it to the consumer. Then, I was told that because I'm flying economy (now you have 2 levels of payment labeled economy for god's sake) that I would NOT be able to chose my seat. After I'd already paid. I will not ever use your site again.
I found it easy to use and logical.
Finding a flight was easy and the format on my phone(android)was very simple. I filled my data, clicked and in one minute received the confirmation in my email.
Fast & simple
Great options but pushy with the insurance. The process was easy to follow but would have preferred more choices on each window.
This is the first time I've used justfly. I was able to book my flight, incl our round trip seats w/o a hassle.
I went on line and ordered 2 separate one way tickets from Orlando to Portland, Oregon and back. Either I did not pay attention or it was't obvious that the tickets I purchased did not include any carry on bags and I needed that. So, after getting a notice from the airline ( after I had purchased the tickets) that I could not get that feature without added fees, I cancelled those tickets and called the 800 number for help. Because it was within the 4 hour call in time, I was able to do that with no penalty. Then it took me over an hour on the phone to find out that without paying much higher fees for my tickets, I could not get what I wanted so ended up with the same tickets. It was also frustrating dealing with someone whose first language was not English.
So, after going through all the information and I agreed with the information, he got me the same tickets. When they showed up on my computer, I realized that on the return flight, he had misspelled my first name. Most English speakers would know that Judith is not spelled Juvith. He had corrected one set of tickets but not 2. So, at this point I called the airlines directly, had to cancel that ticket again and get it reissued. Each time, I was told it would be 2-10 days before the money would be credited back to my account. That is now $1500. 00 charged to my account and not credited back for 2-10 days.
If at all possible, I will not use Justfly again.
I guess the experience wasn't so bad after all! Thanks!
AT first I was a little disappointed, but than everything worked out for the best.
It was easy to navigate through the website in order to purchase the most affordable and accurate flight to my itenerary!
One reason I chose Justfly is that it offered seat selection. It is very important to me to have an aisle seat and there were very few left! Easy site to book with. No complaints.
I feel comfortable with the website. I have used it several times and it is indeed very fast and efficient. I love it!
The site is easy to navigate & offers a multitude of options in different price ranges. Would highly recommend to friends & family looking for affordable options.
The site was very user friendly and had the best deals on flights. I would use it again. Everyone should try it. The rates are comparable to other reasonable air fares.
Justfly.com is good but you must be aware that you aren't guaranteed the seats you pay for through the app and website. I have called and was told I must check with the flight carrier to see that I get the seats I choose through Justfly.com. So be careful, you must do legwork or you won't be guaranteed seats. The fee you pay for on Justfly.com is a service charge for them to request those seats. All in all it's a pretty simple app and I like it but I won't be bothering with purchasing seats anymore because I'd like to take care of everything on one website and not have to go through multiple companies to get seats.
Had to make a spur of the moment trip and found best fare with justfly. Everything worked out great.
Very easy website. Booking flight simple. Uncomplicated process. Great flight options. Great choices. Friendly customer service. Will use again and again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Judith,
Thank you for sending us all your information. I have forwarded the details to our Escalations Team and one of my colleagues will be contacting you to look into this issue.
Please let me know if there is anything else we can help you with.
Kind wishes,
JustFly Team