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Justfly.com

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
745
value
703
shipping
313
returns
514
quality
614

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Reservation vs ticket
June 19, 2017

Ticket had to be purchased for a higher value; because earlier ticket was confirmed as a reservation with 1 or 2 emails and then next day information was stated that it was cancelled as it was never issued as a ticket and the price value was no longer available.

Date of experience: June 19, 2017
California
1 review
0 helpful votes
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Good service
June 19, 2017

Although I had to wait on hold a while and had no option on the site to fix a problem, the rep was very helpful when my turn came up. Problem solved well. Thank you!

Date of experience: June 19, 2017
Illinois
1 review
0 helpful votes
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Excellent service so I use this site only for my all requirements of flights booking.
I also recommend the same to my all friends and family members.

Date of experience: June 19, 2017
Nevada
2 reviews
0 helpful votes
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Easy
June 19, 2017

Your prices are so good and competitive. That is one reason for me to keep on booking with you guys.

Date of experience: June 19, 2017
Pennsylvania
1 review
0 helpful votes
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Very good
June 19, 2017

I had no problems at all. My ticket was emailed to me immediately. I have used this site in the past as well with no problems.

Date of experience: June 19, 2017
Florida
1 review
0 helpful votes
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Best price!
July 21, 2017

Set up for email alerts for lower rates and had one the next day! It was the flight I was looking for so I booked it!

Date of experience: June 19, 2017
Florida
1 review
0 helpful votes
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Justly is helpful
June 19, 2017

They always have the cheapest prices for your trips. I recommend the page to anyone who needs help finding a cheap way to travel.

Date of experience: June 19, 2017
Idaho
1 review
0 helpful votes
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Easy
June 19, 2017

Easy to do. Easy to look up. Easy to book. Easy to pay for. Easy to change dates to compare rates. I find writing the review much harder than booking the flight. 100 characters is too many.

Date of experience: June 18, 2017
New York
1 review
0 helpful votes
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First pick
June 19, 2017

I was searching for flight to Vegas and JustFly came on first in search! I got exactly times to leave and come back as I wanted, and price was within my budget! Thank you JustFly!

Date of experience: June 18, 2017
Ohio
1 review
1 helpful vote
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The website has zero visibility, they try to make money of every possible way. The first time I flew, I didnt pay any baggage fee. The second time I flew, i was stopped and asked to pay $60 as the third party booking site had not paid my baggage fee. There are other websites which do everything with visibility. The travel itinerary does not provide much help as well. It just plain scamming site

Date of experience: June 18, 2017
Sarah C. — Justfly.com Rep
over a year old

Hi Nishanth,

Thank you for sending us all your information. I have forwarded the details to our Escalations Team and one of my colleagues will be contacting you to look into this issue.

Please let me know if there is anything else we can help you with.

Kind wishes,
JustFly Team

Texas
1 review
0 helpful votes
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Booked flight online.
June 19, 2017

Great service! Would recommend to everyone. Easy and quick to book. Will definitely use again in the future. Was super easy to book online with no problems at all.

Date of experience: June 18, 2017
Texas
1 review
0 helpful votes
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Fantastic
June 19, 2017

Justfly.com has been a wonderful resource for my travels. I rarely find better deals on other websites.

Date of experience: June 18, 2017
New York
1 review
0 helpful votes
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Satisfying experience so far
June 19, 2017

Happy to have booked with Justfly.com for my upcoming travel. Hoping to make use of Justfly.com services again as the offers I found them excellent and didn't have any problems navigating during my booking. Thank you and looking forward to my trip.

Date of experience: June 18, 2017
New York
1 review
0 helpful votes
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Justfly Trip to Ft. Myers
June 19, 2017

I have been searching for flights to / from Ft. Myers in October for over a month. Using Justfly to review and book the tickets was a snap.

Date of experience: June 18, 2017
California
1 review
0 helpful votes
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Great cheap flight!
June 19, 2017

Thanks to this site, we found great cheap tickets for our vacation. Would recommend again! It was also nice to be able to call and talk to a real representative (not an automated voice mail) to resolve a question we had. Good job!

Date of experience: June 18, 2017
Washington
1 review
0 helpful votes
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Good connections and price
June 19, 2017

Purchase of ticket was easily managed, on the web site. I hope the actual flight and connections go as smoothly.

Date of experience: June 18, 2017
Minnesota
1 review
0 helpful votes
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Excelent
July 20, 2017

I am very satisfied with your service and I will choose it again. Thank you very much and have a nice day.

Date of experience: June 18, 2017
Florida
1 review
0 helpful votes
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Great
July 20, 2017

Great prices and flexible times to travel. I would highly recommend this to anyone. I will continue to purchase my flights through here from now on

Date of experience: June 18, 2017
Colorado
1 review
0 helpful votes
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It was ok
June 19, 2017

I was hoping I could get a better rate, but. Meh, it was ok. Next time I shop around, I might stop here and check the rates. Not too bad.

Date of experience: June 18, 2017
Michigan
1 review
0 helpful votes
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Wonderful site!
June 18, 2017

This site offers the best service in regards to booking the cheapest possible flight for me and my family. I highly recommend JustFly for anyone looking to book a flight in the near future.

Date of experience: June 18, 2017