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JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I love that I can always find last minute flights with good prizes. I've traveled so many times and it's always easy for me to find good prices whenever I go on there. I've never had a problem with justfly and that's why I love it. The service is amazing and I look forward to booming more flights in the future.
JustFly affordable prices made me able to visit all of my friends in three of the four corner of States possible. It was nice that the majority of my cash can go to my actual vacation instead of being used for traveling expenses.
My experience was almost perfect but flights for my trip did increase by over $100 while I was waiting to book. I think if your emails on flight deals included a chart/graph of price fluctuations to customers so they understand where prices are heading (up or down) they would be more inclined to make a better decision and get a better deal. I also think this would put you steps ahead of your competition. Wish you the best of luck.
Have been booking my travel flight with other company, tried this one for a change. Surprisingly happy with the service. Everything is easy, no
Hassel. Thank you.
Ruth Tsai
Beat the next closest by $10 which was already $75 lower than most. Booking processing was as efficient as everyone else.
1st rate experience
Easy to use
Explanations all the way through experience
No hidden fees
Would recommend and will use again
Had no issues in booking flight and found this site with the cheapest prices. Would have no issue with using site again and would reccomend others to use this site for booking flights.
The technovian was very helpful. They worked with me to cancel my ticket. Due to work related scheduling conflicts I could not go.
*******855 call and tell you details of my problem...-------------'@''''@''''@@''''''''''''''''''(
I was able to get the cheapest price for my trip. Unlike other sites, Justfly didn't increase prices because of your frequent search on their site. Good site, Great service.
#Justfly
I was looking for plane tickets for my brother with a small budget. You flight were lower than any competitor. Way to go!
JustFly made it very easy for me to purchase my ticket to Barcelona.
I cannot wait for the experience & ready to just FLY! ;)
Wanted to book a round trip flight for two. We searched numerous websites and search engines. I came across JUSTFLY. It was easy to book the flight plus we even booked a rental car at the same time. Great experience
I give 5 stars to all the experinces I had with the justfly site. I like the option that gives you flight alerts for best pricing. Very easy to complete purchase.
Very seamless to book. No issues with booking. Showed all the airlines and all the options concerning timing and the layover times. The itinerary was easy to print.
Lowest price around. It was an easy purchase, & I'm glad I made it. Would definitely use this site again for future flight deals.
It was a great experience buying with this team because it was super easy and they defently give u the best price!
The staff and the customer service team were really nice and helpful. They really took their time to clarify my concerns
It was easy to make my reservation, but not happy about my seat reservation, I get messages stating to make them and then get a message stating sorry cannot be done...
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at [email protected] if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.
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Hi Flora,
Please send us an email at [email protected] and we'll be happy to help with any issues you may be having.
Kind wishes,
JustFly Team