Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Justfly.com

Justfly.com

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Justfly.com?
grey stargrey stargrey stargrey stargrey star

Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
745
value
703
shipping
313
returns
514
quality
614

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Janammanon K.
Unfollow Janammanon K.
Share Review
Report Review

Exceptional
June 20, 2017

I love that I can always find last minute flights with good prizes. I've traveled so many times and it's always easy for me to find good prices whenever I go on there. I've never had a problem with justfly and that's why I love it. The service is amazing and I look forward to booming more flights in the future.

Date of experience: June 19, 2017
California
2 reviews
0 helpful votes
Follow Nikole P.
Unfollow Nikole P.
Share Review
Report Review

Summer Vacation Made Affordable
July 22, 2017

JustFly affordable prices made me able to visit all of my friends in three of the four corner of States possible. It was nice that the majority of my cash can go to my actual vacation instead of being used for traveling expenses.

Date of experience: June 19, 2017
New Jersey
2 reviews
0 helpful votes
Follow Christopher K.
Unfollow Christopher K.
Share Review
Report Review

Great Platform but can improve.
July 22, 2017

My experience was almost perfect but flights for my trip did increase by over $100 while I was waiting to book. I think if your emails on flight deals included a chart/graph of price fluctuations to customers so they understand where prices are heading (up or down) they would be more inclined to make a better decision and get a better deal. I also think this would put you steps ahead of your competition. Wish you the best of luck.

Date of experience: June 19, 2017
California
1 review
0 helpful votes
Follow Ruth T.
Unfollow Ruth T.
Share Review
Report Review

Totally satisfied
June 20, 2017

Have been booking my travel flight with other company, tried this one for a change. Surprisingly happy with the service. Everything is easy, no
Hassel. Thank you.
Ruth Tsai

Date of experience: June 19, 2017
Louisiana
1 review
0 helpful votes
Follow Robert P.
Unfollow Robert P.
Share Review
Report Review

Lowest Price on a Flight to Japan
June 20, 2017

Beat the next closest by $10 which was already $75 lower than most. Booking processing was as efficient as everyone else.

Date of experience: June 19, 2017
Texas
1 review
0 helpful votes
Follow Ricky M.
Unfollow Ricky M.
Share Review
Report Review

Professional
July 21, 2017

1st rate experience
Easy to use
Explanations all the way through experience
No hidden fees
Would recommend and will use again

Date of experience: June 19, 2017
Florida
1 review
0 helpful votes
Follow Gary K.
Unfollow Gary K.
Share Review
Report Review

Trip to Dallas and back.
June 20, 2017

Had no issues in booking flight and found this site with the cheapest prices. Would have no issue with using site again and would reccomend others to use this site for booking flights.

Date of experience: June 19, 2017
Texas
1 review
0 helpful votes
Follow Miranda U.
Unfollow Miranda U.
Share Review
Report Review

The technovian was very helpful. They worked with me to cancel my ticket. Due to work related scheduling conflicts I could not go.

Date of experience: June 19, 2017
Nevada
2 reviews
0 helpful votes
Follow Teresa P.
Unfollow Teresa P.
Share Review
Report Review

Awesome
June 19, 2017

I was extremely happy with my experience. I will definitely continue to do business with Just fly in the coming future for all of flying needs.

Date of experience: June 19, 2017
Washington
1 review
2 helpful votes
Follow flora s.
Unfollow flora s.
Share Review
Report Review

*******855 call and tell you details of my problem...-------------'@''''@''''@@''''''''''''''''''(

Date of experience: June 19, 2017
Sarah C. — Justfly.com Rep
over a year old

Hi Flora,

Please send us an email at [email protected] and we'll be happy to help with any issues you may be having.

Kind wishes,
JustFly Team

New Mexico
1 review
0 helpful votes
Follow Frew I.
Unfollow Frew I.
Share Review
Report Review

Very trustworth and cheapest site
June 19, 2017

I was able to get the cheapest price for my trip. Unlike other sites, Justfly didn't increase prices because of your frequent search on their site. Good site, Great service.
#Justfly

Date of experience: June 19, 2017
Virginia
1 review
0 helpful votes
Follow Amy P.
Unfollow Amy P.
Share Review
Report Review

I was looking for plane tickets for my brother with a small budget. You flight were lower than any competitor. Way to go!

Date of experience: June 19, 2017
Colorado
1 review
0 helpful votes
Follow Eric F.
Unfollow Eric F.
Share Review
Report Review

Easy, peasy!
June 19, 2017

JustFly made it very easy for me to purchase my ticket to Barcelona.
I cannot wait for the experience & ready to just FLY! ;)

Date of experience: June 19, 2017
New Jersey
1 review
0 helpful votes
Follow Terry A.
Unfollow Terry A.
Share Review
Report Review

Easy as Pie!
July 21, 2017

Wanted to book a round trip flight for two. We searched numerous websites and search engines. I came across JUSTFLY. It was easy to book the flight plus we even booked a rental car at the same time. Great experience

Date of experience: June 19, 2017
California
1 review
0 helpful votes
Follow Martha B.
Unfollow Martha B.
Share Review
Report Review

Best deal
June 19, 2017

I give 5 stars to all the experinces I had with the justfly site. I like the option that gives you flight alerts for best pricing. Very easy to complete purchase.

Date of experience: June 19, 2017
Missouri
1 review
0 helpful votes
Follow Patricia H.
Unfollow Patricia H.
Share Review
Report Review

Trip from Corpus
June 19, 2017

Very seamless to book. No issues with booking. Showed all the airlines and all the options concerning timing and the layover times. The itinerary was easy to print.

Date of experience: June 19, 2017
New Jersey
1 review
0 helpful votes
Follow Cherpeet K.
Unfollow Cherpeet K.
Share Review
Report Review

Easy purchase
June 19, 2017

Lowest price around. It was an easy purchase, & I'm glad I made it. Would definitely use this site again for future flight deals.

Date of experience: June 19, 2017
Florida
1 review
0 helpful votes
Follow Oriana O.
Unfollow Oriana O.
Share Review
Report Review

Great Experience
June 19, 2017

It was a great experience buying with this team because it was super easy and they defently give u the best price!

Date of experience: June 19, 2017
Illinois
1 review
0 helpful votes
Follow Silvia G.
Unfollow Silvia G.
Share Review
Report Review

Excellent!
June 19, 2017

The staff and the customer service team were really nice and helpful. They really took their time to clarify my concerns

Date of experience: June 19, 2017
Oklahoma
1 review
0 helpful votes
Follow Samantha R.
Unfollow Samantha R.
Share Review
Report Review

My Dream Vacation
June 19, 2017

It was easy to make my reservation, but not happy about my seat reservation, I get messages stating to make them and then get a message stating sorry cannot be done...

Date of experience: June 19, 2017