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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Your service is very good. Providing extra care and customers reps are great. They are very friendly. They do not discriminate. They understand our needs. They are very pro active. They like smiles. The computer system is easy to use.
The process was easy to follow. This is my first time to use this website so I'm still a little nervous about it. But so far I've had no issues.
Justfly has a great user friendly site and great deals on airfare. I like that Justfly gives you options to choose from regarding the type of flight you are looking for (whether price is your concern or the amount of stops)
Quick & simple booking process and I saved $200 over other flight search sites. I will definitely use JustFly again
This was my first time booking a flight and it was so easy.
I'm very satisfied.
No confusion, easy navigation, all of my questions answered.
A wonderful experience, thank you.
This was a very useful app to book my flight and I'd use it in the future. I'd let others know of justfly.com when friend and family need too find a flight.
All very fast and easy.
I hope to continue using this medium to make my purchases of air tickets in the future.
The information received is correct and timely.
Getting a plane ticket was so easy to get on your website. And it has already been sent to my email so I'm excited to be able to take this trip.
I'm so thsnkful for this site that provided the only fare I could afford to go and see loved ones.
Thank you
At first, the system considered my trip a one way trip and I tried changing that a few times but was not successful. I decided to start over and then I was able to find a relatively reasonable flight quickly with little effort Information was clear and no hidden fees.
Very easy to search and find your flights. The whole process didn't take too long from beginning to end.
Booking flights have never been so easy and justfly always gives the best offers. I already booked three flights from here and will be booking more :)
Decent rate for only booking a month in advance. Able to catch a late flight to my destination after work and get back early on my return flight.
Great experience, I will use your site again.
Easy to navigate through and practical.
The whole process was very helpful and smooth.
Youwill be my first choice next time I will be shopping for a flight, thanks.
J campos.
Easy to deal with and happy with the product! I was happy with the product but not happy with this survey
Let me just say that i have been using JustFly for a few years. I was fairly happy with them- with a few draw backs... one of these is the fact that they offer you a "FREE" cancellation insurance, but when you click on it, it adds $20 to your cost.
This time around i was booking a ticket for myself and a coworker... i selected two people traveling, but it only gave me the option to order one ticket. I had to go back and hope and pray that the tickets were still available to purchase for my coworker. Obviously we are not sitting together, because i wasn't given the choice...
And when i purchased my tickets, i was informed that i was not allowed to bring a carryon- yes- according to this website- its OK for people to fly with just the clothes on their back! This is not something you put in fine print- this is something you put right up in big bold letters for everyone to see and offer them an option to upgrade! I would have been happy to upgrade, instead of flying like a second class citizen! Who doesn't allow for carryons?
When i called to complain, i got a we are experiencing a more than average amount of phone calls... your wait time will be more than 15 minutes... you would think they would offer you an option where they will call you back. No -thats not for second class citizens. Their recording said "if your flight is in more than 14 days, please call back at a later date" Never using this website ever again! Not to mention that i am embarrassed in front of my coworker!
Very satisfied! Cause I' be been used few times and I'm ve very happy to do it again, and recommend to any of my friends so they could use it too..
This will be the second trip I have taken this year and the second one I have booked through this site. I have found the best dates and times to fit my schedule along with the best price.
Thank you!
Easy to book; good price. Ease of seat selection. Drinks served promptly. There could be more generous snacks.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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