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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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This was the cheapest rate I found. Everywhere else charged this rate plus additional taxes and fees.
The reason I gave 3 stars was that the previous ticket I purchased I ended up having a horrible experience with limited details and misleading information and was charged a fee by the company for me to do work that will not be granted. I did the same transaction with this ticket and there was no problem.
Nice price. Easy to purchace.
But sometimes homepage did not working.
Although nice price makes me happy.
The ease of use was helpful in me quickly getting my tickets and move on to the next task. I would definitely be using JustFly next time I make my travel arrangements.
Apparently there is a new Basic Economy Fare that limits your carry on to one personal item (not one personal item and one carry on) PLUS you cannot choose your seat NOR sit with your family (children). The airline will send you an email to make sure you are aware of this policy and of course it is after the window of free cancellation time. You can change your ticket for a fee of $75 per ticket plus the upgrade of the ticket! Very poor!
One site with comparable flights/hrs. Also the customer service is very good. I called twice and were very helpful and resolve the issue within min.
Good site. But it needs to be more intuitive, also it's very slow and it doesn't save your search with your specific settings like the time of day you want to fly and if you want a direct flight or stops. Needs better alerts for finding the best price more efficiently
Very easy in affordable give you great prices overall just wonderful. I was surprised to c a company that was welling to go the extra mile to get you the rates on your flight
I am happy for using this site. I have used Cheap Flight site for purchasing the flight ticket. JustFly site is included in Cheap Flight site. I have found that JustFly site gives more readable results and is more efficient for me to make a purchase decision.
Booked tickets using Kayak with JustFly. Good until now. I will update if I face any issues in future for this travel. If they provide competitive insurance coverage it would be great.
Easy to book! This venue had several options in flight times and airports from which to choose. I got a prompt response when my booking went through.
I used this website for the first time and my experience was positive overall due to the fact that it was easy to navigate and the prices were really reasonable.
Didn't have to re-enter my search criteria each time. Easy to use and very fast. Results were better than the individual airline rates.
Yesterday I decided I wanted to buy a plan ticket. I have been on multiple plans but necker had to actually do the research and buy one. I like how exactly everything is broken down and easy to understand.
If you need assistance traveling call or look online. They have great deals give them a call. Great prices
The only airlines they don't seem to include are JetBlue and Southwest. Otherwise, great deals always!
I might have wished the description of the fare included more than the price. Price I am happy with but had I know the restrictions I might have done it differently.
First time user of this site, found it to be very easy to navigate and found a great price. Will definitely use again.
First time using this site. Browsing was quick and easy.
Good results. Just as good as kayak.com... perhaps better.
Will be using again.
I have been watching my flight for several months and was going to book directly with the airlines, however, justfly.com was easier to use, the layout provided me with flight information that made sense and gave me the option to fly into one airport and fly out of another airport. I was also able to upgrade my flight for a lesser fee than with the airlines directly. I have used several different booking sites and I recommend justfly.com over all of them.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Ann,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team