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JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Does a good job at showing deals and shows a wide variety of options. Easy to book. I compared other sites and this one by far gave me more options and flights to choose from. Easy site to navigate.
Nice and smooth. I have yet to make the trip, but the booking was easy and painless. The prices were the best I could find after searching several hours. Thanks for all that you do.
It was easy and fast. We got a better deal than the sites we usually use. Choosing seats and meal options, reservation and credit card information was all on one page that you could scroll instead of back button, so I could visually make sure everything was correct.
Always find the cheapest deals on this site! Website makes it super easy and seamless to search the best deals.
I'm so happy with all the options I was given. I always find the least expensive flight through this site.
Found convenient flights from Charlotte to NYC that fit perfectly into our schedule. It was quick and easy.
Easy to look at all available flights and make reservations for when the flights fit your schedule. Available flight insurance is affordable and added to your total charges.
It was pretty easy to get through the site. But i had to do quite a bit of date checking to get the flight that was best for my schedule. The system kept freezing and changing the dates. That was my only inconvenience
I had a great experience using your site. I'll use it in the future. I'll recommend it to
Anyone. Great prices and very easy to use.
I was able to spot out the perfect sheduled flights with a good price very quickly. I checked other site, such as cheapFlight, Expedia, etc, etc, and I found the best flights for me with Justfly.
I also love that this site let me input my airline members numbers so that I can accumulate the miles.
I will use Justfly again.:-)
I was able to quickly make my reservation and at a great price. The other sites were confusing and over priced! Glad to find JustFly!
I found the site is easy to use, the format easy to understand, the information loads quickly. They have great prices.
The service was pretty good. I accidentally put the wrong date of birth when I booked the ticket. I called the customer services immediately right after I found the wrong date. My problem was solved in 10 minutes. Thank you so much!
Was easy to book. But missed couple of deals due to fluctuations. Also had to cancel ticket, was on call waiting for an hour and a half. Good deals and site seems legit.
Site was extremely to navigate and figure out. Very user-friendly. Seems like they take the time to think about how a consumer would react to the site.
I was able to book my flight with ease and had no issues used the just fly app had a good experience with the app thank you
Would have like a longer notice to be able to choose the seat on the flights. First time I have use ya'll. Will see how it goes.
I would have loved to fly out of Baltimore rather than Washington DC which is an hour drive from Baltimore
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at [email protected] if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.
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