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Justfly.com

2.7

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
745
value
703
shipping
313
returns
514
quality
614

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Euro trip
June 22, 2017

Does a good job at showing deals and shows a wide variety of options. Easy to book. I compared other sites and this one by far gave me more options and flights to choose from. Easy site to navigate.

Date of experience: June 22, 2017
Oklahoma
1 review
0 helpful votes
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Tampa Booking
June 22, 2017

Nice and smooth. I have yet to make the trip, but the booking was easy and painless. The prices were the best I could find after searching several hours. Thanks for all that you do.

Date of experience: June 22, 2017
New Jersey
1 review
0 helpful votes
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Great experience
July 24, 2017

It was easy and fast. We got a better deal than the sites we usually use. Choosing seats and meal options, reservation and credit card information was all on one page that you could scroll instead of back button, so I could visually make sure everything was correct.

Date of experience: June 22, 2017
California
1 review
0 helpful votes
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Best deals!
July 24, 2017

Always find the cheapest deals on this site! Website makes it super easy and seamless to search the best deals.

Date of experience: June 22, 2017
Pennsylvania
1 review
0 helpful votes
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Flight to Cape Town
June 22, 2017

I'm so happy with all the options I was given. I always find the least expensive flight through this site.

Date of experience: June 22, 2017
South Carolina
1 review
0 helpful votes
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A December Getaway
June 22, 2017

Found convenient flights from Charlotte to NYC that fit perfectly into our schedule. It was quick and easy.

Date of experience: June 22, 2017
Pennsylvania
2 reviews
0 helpful votes
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Reservations made easy.
June 22, 2017

Easy to look at all available flights and make reservations for when the flights fit your schedule. Available flight insurance is affordable and added to your total charges.

Date of experience: June 22, 2017
California
1 review
0 helpful votes
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Not a bad site
June 22, 2017

It was pretty easy to get through the site. But i had to do quite a bit of date checking to get the flight that was best for my schedule. The system kept freezing and changing the dates. That was my only inconvenience

Date of experience: June 22, 2017
California
1 review
0 helpful votes
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Great experience
June 22, 2017

I had a great experience using your site. I'll use it in the future. I'll recommend it to
Anyone. Great prices and very easy to use.

Date of experience: June 22, 2017
New York
1 review
0 helpful votes
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Excellent purchase process!
July 24, 2017

I was able to spot out the perfect sheduled flights with a good price very quickly. I checked other site, such as cheapFlight, Expedia, etc, etc, and I found the best flights for me with Justfly.
I also love that this site let me input my airline members numbers so that I can accumulate the miles.
I will use Justfly again.:-)

Date of experience: June 22, 2017
Georgia
1 review
0 helpful votes
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Up, up and away
June 22, 2017

I was able to quickly make my reservation and at a great price. The other sites were confusing and over priced! Glad to find JustFly!

Date of experience: June 22, 2017
Nebraska
1 review
0 helpful votes
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User friendly
June 22, 2017

I found the site is easy to use, the format easy to understand, the information loads quickly. They have great prices.

Date of experience: June 22, 2017
Hawaii
1 review
0 helpful votes
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Prompt service
June 22, 2017

The service was pretty good. I accidentally put the wrong date of birth when I booked the ticket. I called the customer services immediately right after I found the wrong date. My problem was solved in 10 minutes. Thank you so much!

Date of experience: June 22, 2017
Massachusetts
1 review
0 helpful votes
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Easy bookings
June 22, 2017

Was easy to book. But missed couple of deals due to fluctuations. Also had to cancel ticket, was on call waiting for an hour and a half. Good deals and site seems legit.

Date of experience: June 22, 2017
California
1 review
0 helpful votes
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Less is More
June 22, 2017

Site was extremely to navigate and figure out. Very user-friendly. Seems like they take the time to think about how a consumer would react to the site.

Date of experience: June 22, 2017
Florida
1 review
0 helpful votes
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Booked my flight with no issues
June 22, 2017

I was able to book my flight with ease and had no issues used the just fly app had a good experience with the app thank you

Date of experience: June 21, 2017
South Carolina
1 review
0 helpful votes
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It was so easy booking my flight! Just fly had the flight I needed for a perfectly affordable price!

Date of experience: June 21, 2017
Texas
1 review
0 helpful votes
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Experience just fly
June 22, 2017

Would have like a longer notice to be able to choose the seat on the flights. First time I have use ya'll. Will see how it goes.

Date of experience: June 21, 2017
New York
1 review
0 helpful votes
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Excited
June 22, 2017

Great price, perfect schedule going and coming. Ready and can't wait for this trip! Looking forward for the continued service via JustFly!

Date of experience: June 21, 2017
California
1 review
0 helpful votes
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I would have loved to fly out of Baltimore rather than Washington DC which is an hour drive from Baltimore

Date of experience: June 21, 2017