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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Thanks to your deals I am able to see my son, when he takes military leave. I will recommend JustFly to anyone looking for excellent prices and easy to use interface.
A slight dissatisfaction in the Increase of the fare in the middle of my online purchase. Also hidden charges for the purchase of a seat whereas other AA do not charge you for a seat.
The site does not allow for finding fares for a group flying to a location together and individuals returning on different dates. The site did not give the escalating cost of fares with the different scales of fares. Economy basic, Economy... or the cost of carry on or checked baggage. This resulted in added costs for my family having to fly under stressful time. (Mother died and had to travel quickly.) Adding to the fact there was not a way to check for bereavement discounts or other services without going to specific airline websites.
Do not book your ticket through this site. When you have a problem they want you to call the airline not them to call for you. They changed your fly time and said it's just a small change. When I asked to make a small change to my fly time they said I could not.
I am a frequent traveler. Prices are pretty good but customer service is the worst I have ever received. I paid $19.99 for an extended guarantee on a flight 9 months from date of purchase. My business dates changed to a week later. Even though my travel dates are still 8 months in the future AND even though I paid $19.99 for extended cancellation (note: fine print is only 24 hours from purchase date) I end up receiving a $81.08 credit (that can only be used by airline booked) out of a $431.08 flight. Upon further reading if I had purchased the insurance for $36.00 (covers medical, CANCELLATION, etc) instead of JustFly's $19.99 "Extended Cancellation" (reminder this is 24 hours of EXTENDED), then it would have been refunded. Top this all off with a help line that has no one who can communicate (tried twice) and they WILL NOT offer anyone who could help them communicate that may be managing. DON'T BE A DOPE LIKE ME--GO KAYAK
Hi Michele,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
Lemon squeezy. Everything was pretty easy and the prices were the lowest I could find. The site was simple to use and understand.
Terrible! My flight was cancelled and trying to get another one rebooked is impossible! The first call they said they would send it to another department to help accomodate me and I would hear back in 2-3 days. Well haven't heard back so I called again. N notes were taken, I had to repeat everything, and apparently there is no other department to help. Now on the phone for 52 minutes and nothing is resolved, the agent is new and keeps putting me on hold, and there seems to be no supervisor to talk to. Just him. NEVER AGAIN and buyer beware!
Hi Dani,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
I loved the site because it was cheaper then other booking sites. They are very helpful by showing cheaper prices for different days.
Had to keep rebooking and closing the tab out. I would select a flight and put all my info in then it would say the flight wasn't available. Did this 4-5 times and I eventually had to book a different flight. Very inconvenient.
Customer service was very nice but the process to speak to a rep is very long and doesnt make much sense.
Had difficulty at time with the flow of purchasing process... several pages kept repeating. Asking for same information...
A bit pricey but found the times i wanted to fly out... kind of. Maybe would be better if i was able to mix and match which fight i wanted for the exact times or have at least have the option. But overall it was a nice experience and the website was easy to use.
Thank you.
I have never used this site before, but will definately use it again. The website was easy to navigate. The charges appeared correctly on my billing statement.
I looked at a few different competitors and this was by far the easiest to use and best deals. My son and I ase ecstatic to go on our vacation to New York!
Until they started charging multiple fees for picking seats. I also didn't see a way to only pick seats on certain flights and not in others. I didn't have time to deal with it so they got more money for something that shouldn't cost anything
I was so glad I stumbled upon this site. Super easy to review and quick booking. Not to mention the great deal I got!
I was really satisfied with justfly. From selection to prices. And was sent a confirmation email. Was a pleasure dealing with justfly. Thank you.
For my first time booking with justfly.com it was a good experience and the flight I ended up purchasing was cheaper through justfly.com than the other travel site I was also looking at.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Bryan,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team