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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I was very pleased with my experience with using JustFly. I am not a frequent flier and so using this site help ease some of my tensions and fears by making it so much easier to search for the different flights and not only show the flight to my destination with the times, but also, the return flight at a quick glance. It was very convenient and had the best rates for all flights. I love getting the alerts that let you know of price drops with the flights. It was very easy to use and helpful. I am sure that in the future, I will be using JustFly again to book all my flights.
It was an easy enough experience purchasing the ticket. I found it strange that the one offered was actually a special kind of new ticket with delta and I didnt understand the restrictions fully (it said I wasnt allowed to bring a full size carry on). Hopefully I wont have any problems at the airport with my luggage and I will be able to easily check a bag! Fingers crossed.
This site is easy to use and understand. It stands up against the bigger companies.
I compared prices on several sites and while all of them had flights and times about the same, Justfly had the lowest.
I booked a flight back in February for me and my family to go see family in Virginia. Unfortunately, they had a family emergency and we were unable to go. I also purchased insurance. I called to cancel to do the right thing. I was charged $75 per ticket to cancel. That was $300 dollars. After I already cancelled, and called back I asked the question, if i was just not to show up for my flight what would have happened. The answer was NOTHING. You just would have forfeited your tickets. Which I already did anyways cause they are "non refundable". Now when you purchase insurance you think you are good to go. Umm nope. You have to have documentation, and a "good" enough reason for "them". My families emergency was not a good enough reason. I wrote a review on Facebook. Was contacting from them, through email. They had my wrong phone number, even after I told them over the phone the right number when i cancelled. I then received a email. I emailed them back numerous times with my correct number, and I haven't heard anything back since. My recommendation is don't even bother with insurance, or with cancelling your tickets if needed. You'll just waste more of your money. If I do not hear back from them I will NEVER EVER book with Just fly again.
You give your customer the best service with value, may be a little more money, but worths it, it saves me time and money. Some company gives me the very cheap price with so many hidden fee that they didn't tell you until after you already booked with them. And you got stuck with them. I feel that justfly is an hornest company and put the customers' need first. Your company will grow and have a good future. Thanks
Had the cheapest rates compared to other third party flight search companies, and relatively direct and honest prices. Quick to complete and purchase ticket.
Easy peasy quick and breezy. Did not love the hidden feesy. That's the world we live in though, so bought the ticket, now I'll go!
Ticket rate was increased by $200+ after submitting the displayed amount on the site. I had to cancel and book for another day
Hi Peter,
Thank you for taking the time to review our services. Unfortunately, when it comes to airfare, prices can fluctuate at any time based on demand and availability, at the airline's discretion. We're so sorry this happened, but the fare is only locked in once the booking is ticketed.
Kind wishes,
JustFly Team
Easy fast and cheap. I really didnt expect it but its cheaper to get on the plane and travel an hour instead of going with the bus lol. Thank you!
Everything was easy to understand. Website was very insightful. All of my questions were answerved through each step process. I ddint have to call and wait on hold for hours.
I got good deal. Whenever I wanna buy some flight tickets, it is my first choice to check the price here and compare to other site. I get better deal here. So I buy tickets from here.
The chief distinguishing characteristic of this site is speed and efficiency. They didn't give me a ton of choices for my chosen flight, but the choices they did present were good; and the buying process was really fast-faster than usual, in my experience.
Well done and thank you for this service! I found a great deal on a flight and I would definitely use this site again for booking future flights.
Absolutely satisfied. It would be better if the just fly give an option or know ahead of time that the airlines will have a promo sooner...
System was easy to use. My Brother and I booked at the same time from two different locations. Best price we could find.
Was easy for me to book an confirm my flight. Reasonable price. First time using this site. They search through all the prices for you and give you many choices. Starts out cheapest to more exspensive. Love it. Would reccomend this site to all my friends and family.
Easy, helpful and happy. It was a pleasure and much more efficient then I would have thought initially. Thank you just fly! Can't wait for my trip.
We booked a flight from Minneapolis to Helsinki Finland through justfly.com and had an infant added to our trip. First, they failed to collect the fare (tax) for our child, and when they finally did two months later (unbenounced to us) they screwed up the infants reservation and ticketed him by himself. The airline caught it and canceled his reservation. When we checked in we were advised by American that the child could not be located so they added him to the domestic leg from Minneapolis to Chicago. We were advised to check with the Finnair gate agent in Chicago to make sure they had a record for our child. When we arrived in Chicago we learned he was not on our reservation so we contacted Justfly.com via telephone and THEY couldn't find a record for our child initially, and in the end did not help us. We had to contact Finnair and they were able to take care of it, but by then it was too late and our seat was given to someone else! I attempted to contact justfly.com customer service to get some sort of compensation. The agent promised to call me back after he spoke with Finnair but I never got a call back. Probably the most frustrating part of dealing with them is that they're from the Phillipines and they don't completely understand what is being said. Never again will I use this incompetent company to book travel!
Hi Risto,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
Great side, great price, really helpfull, great great great very cheap price compair to another site. Recomend everyone
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Hi Carla,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team