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Justfly.com

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
745
value
703
shipping
313
returns
514
quality
614

We monitor reviews for authenticity

District of Columbia
1 review
0 helpful votes
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Awesome site!
June 29, 2017

My experience with Justfly to book flights has always been on point. I love this site! I will always book my flight through you guys as well as refer people who ask where the is the best site for booking flight, etc.

Date of experience: June 29, 2017
Florida
1 review
0 helpful votes
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Good and easy experience.
June 29, 2017

Easy to book, very efficient site. Everything has been smooth so far. I hope that i will be able to take advantage of fair flight prices at this site again.

Date of experience: June 28, 2017
Illinois
1 review
0 helpful votes
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Quick and Easy
July 31, 2017

I was able to book my flight quick and easy and I got the best deal possible. I didn't have to hassle with trying to price compare on several websites. It took me about 10 minutes to find what I needed. Thank you so much!

Date of experience: June 28, 2017
Florida
1 review
0 helpful votes
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Great flight prices
June 29, 2017

I have always foundthe best flight prices on justfly.com. Easy to use website to purchase tickets for visiting my daughter in NC.

Date of experience: June 28, 2017
NL
1 review
0 helpful votes
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Smooth flying!
June 29, 2017

This was our first purchase with JustFly -- it was nice being able to compare prices and find the schedule and price that fit the schedule we had. I would use the site again.

Date of experience: June 28, 2017
California
1 review
0 helpful votes
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Quick cheap flight
June 29, 2017

Went online and found a reasonable ticket on a flight leaving within two weeks. I hope the flight has no problems.

Date of experience: June 28, 2017
Wisconsin
2 reviews
2 helpful votes
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STAY AWAY!
June 28, 2017

DO NOT EVER USE THIS COMPANY. I NEEDED TO MAKE A SMALL ADJUSTMENT TO MY TICKET AND IT TOOK OVER 2.5 HOURS ON THE PHONE AND IT STILL NEVER GOT DONE! CUSTOMER SERVICE IS AWFUL AND SLOW! STAY AWAY!

Date of experience: June 28, 2017
Sarah C. — Justfly.com Rep
over a year old

Hi Lisa,

Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.

Kind wishes,
JustFly Team

California
1 review
4 helpful votes
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Just fly is scam!
June 28, 2017

I help to booked flight ticket for my friend from NYC JFK to New Delhi via Shanghai. We booked 3 months a head of time and they have never called or remind us about any visa required in transit in Shanghai. When I show up for check in at JFK check in counter suddenly this check in counter tells me that I need Chinese visa. So, unfortunately they denied me and didn't let me go. So, I lost my ticket which have paid more than $800 for one way ticket to India. I called the just fly for help or refund something but they were keep saying I have to get visa and I need to pay additional $500 for change. I have to called several people and they are keep saying hold for second but never help. Few times they let me hold phone for 20 minutes and they will hangup phone again and again. I would suggest do not buy ticket from them please. You will end up paying more and more. This is my advices.

Date of experience: June 28, 2017
Sarah C. — Justfly.com Rep
over a year old

Hi Kunleg,

Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.

Kind wishes,
JustFly Team

Florida
1 review
0 helpful votes
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I decided to look at the price on your site and you were the best
So far so I booked my ticket. This is my third purchase on
Your site. So I am a very good customer.

Thank you,

Best regards,

Michèle B. Molle Bradley

Date of experience: June 28, 2017
California
1 review
0 helpful votes
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Justfly is very easy to use and I always find cheaper flights. Very convenient and has excellent service.

Date of experience: June 28, 2017
California
1 review
0 helpful votes
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My first experience with JustFly
June 29, 2017

This was my first experience with Justfly and it was very pleasant. I had no problems and navigating through the system was very easy.

Date of experience: June 28, 2017
District of Columbia
1 review
0 helpful votes
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Booking Flights
June 29, 2017

The site was very easy to navigate. The searches were very quick and provided comprehensive selections. Booking flights was very seamless. I appreciate the detail and ease of choosing the flights, booking and confirmation received.

Date of experience: June 28, 2017
Florida
1 review
0 helpful votes
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Smooth booking.
June 29, 2017

So far so good I have not flown with them yet but the booking of the flight was very smooth and easy.

Date of experience: June 28, 2017
Texas
1 review
3 helpful votes
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Read speak and understand English
June 28, 2017

Terrible service, our itinerary we received was not what we ordered. I had to repeat myself over 6 times and they still got it wrong. I was put on hold for over 15 minutes waiting for a manager. The worst service that I have received from any customer service.

Date of experience: June 28, 2017
Sarah C. — Justfly.com Rep
over a year old

Hi Garry,

Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.

Kind wishes,
JustFly Team

California
1 review
0 helpful votes
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Easy and Efficient
June 29, 2017

Easy to use and the site saves your trip info so you have a handy historical record to reference back later on if needed. Would recommend to others. Good customer service too.

Date of experience: June 28, 2017
North Carolina
1 review
0 helpful votes
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I did it!
June 29, 2017

I am very computer illiterate. I always have someone do my plane trips, etc. for me, but no one was around to help me. I admit I was nervous as I started to get into it. It took me forever as I wanted to make sure I got everything right. I am 79 years young and I couldnt believe I did it! I got the cheapest price that I have ever seen in all the years I've been traveling. And it really was simple. Thank you JustFly

Date of experience: June 28, 2017
California
1 review
0 helpful votes
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Carol's pick
June 29, 2017

Best site for travel discounts, and I tried all of them including airline websites. Thank you for all of your updates!.

Date of experience: June 28, 2017
Canada
1 review
0 helpful votes
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Flights from Winnipeg to Sydney
June 29, 2017

I checked a number of days and options re flights and was sent e-mails about price changes. Once we decided on dates I was able to get the flights and times with good connections and not bad total trip times. We were able to pick seats for the first leg of the trip which was great.

Date of experience: June 28, 2017
Illinois
1 review
0 helpful votes
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Quick and Easy
June 29, 2017

I tried other sites and was getting frustrated with the cost changing as I was booking my flight, but then I came across JustFly and I found just what I was looking for and my flight was booked in no time at all. I will definitely be using JustFly for future flights.

Date of experience: June 28, 2017
Kentucky
1 review
0 helpful votes
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Very satisfied
June 28, 2017

Easy online purchase went spoothly. Will use again in the future I would recommend this site to my friends and family

Date of experience: June 28, 2017