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Justfly.com

2.7

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
745
value
703
shipping
313
returns
514
quality
614

We monitor reviews for authenticity

North Carolina
1 review
1 helpful vote
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When he finally finished with cancelling my flight. He sent me to sales to re-book & upgrade my basic economy ticket to a standard economy ticket only to find out the airline - United wasn't offering upgrades. The sales dept gentleman was knowledgeable but spoke too fast and was hard to understand with his accent. Bottom line-cheap flights are not cheap they just look to be a bargain. Caveat emptor-- Buyer Beware. Will never fly United again! Very deceptive advertising on airlines part!

Date of experience: June 29, 2017
Maryland
1 review
0 helpful votes
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First time user
June 29, 2017

I found your site very good. It was easy to use and gave me daily updates which were very helpful for me to get the best price tckets

Date of experience: June 29, 2017
New York
1 review
0 helpful votes
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As a first time customer, I had no trouble searching for my flight. It was a good low price too! Wanted a nonstop flight and that's what I got. Will definitely use this site again

Date of experience: June 29, 2017
Illinois
1 review
0 helpful votes
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Rookie flyer, but went smooth.
July 31, 2017

I haven't made my trip yet so it's hard to officially review, but the purchasing process had nothing difficult, other than the fact that discover credit cards aren't taken.

Date of experience: June 29, 2017
Michigan
1 review
0 helpful votes
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I love this website, and I also introduced with friends and family to buy cheap and best prices guarantee.

Date of experience: June 29, 2017
Virginia
1 review
0 helpful votes
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Happy Customers
June 29, 2017

Customer service was great, flight on time and all around wonderful experience. Delta is my preferred Airline.

Date of experience: June 29, 2017
New York
1 review
0 helpful votes
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Easy and Best Price Available!
June 29, 2017

The flight was easy to use and specific about the dates and flight times. I've checked other websites but JustFly was the most convenient to use and gave me the best price available!

Date of experience: June 29, 2017
Missouri
1 review
0 helpful votes
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Great price and short layovers
June 29, 2017

I was worried but found the best rates and shortest layovers on this site. With time shortening and the costs rising for the international flights I was worried we would have to cancel our plans but justlfy made it still possible.

Date of experience: June 29, 2017
Florida
1 review
0 helpful votes
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Easy process
July 31, 2017

The process was easy and straight forward. This was my first time using the site but I will definitely recommend to others.

Date of experience: June 29, 2017
Massachusetts
1 review
0 helpful votes
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Satisfied
June 29, 2017

I got the cheapest ticket prices without the ridiculous layovers. I did have to go to another site that compared cheapest prices to find the cheapest price with JustFly, but after that everything was a piece of cake.

Date of experience: June 29, 2017
Texas
1 review
0 helpful votes
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Wow fast
June 29, 2017

I'm like it working fast I love the way you has been working on my time and I don't know the way I'm going through good times when traveling with the best with justly I am a first time go

Date of experience: June 29, 2017
New Jersey
1 review
0 helpful votes
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The service fast and clear.
June 29, 2017

The costumer service is well experience helping me through out my reservation so thanks for that and continue doing a good job.

Date of experience: June 29, 2017
Massachusetts
1 review
0 helpful votes
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Just fly review
July 31, 2017

In the last year, I've used justfly so many times and I'm very pleased! They also have the best prices.

Date of experience: June 29, 2017
California
1 review
0 helpful votes
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Good experience
June 29, 2017

Great prices, always in the best interest of the customer. Make us feel like someone really cares about out needs. Keep up the great work.

Date of experience: June 29, 2017
Minnesota
1 review
0 helpful votes
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It took forever
July 31, 2017

I spent way too much time on the phone getting the reservation. I had cancelled a reservation and couldn't rebook on line so I was forced to make a phone reservation. I knew exactly what I wanted, but still it took forever.

Date of experience: June 29, 2017
New Jersey
1 review
0 helpful votes
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Nice and Easy booking
June 29, 2017

Easy booking for air tickets for international travel. Good and competitive pricing. Easy to navigate.

Date of experience: June 29, 2017
IR
1 review
0 helpful votes
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After checking all internet flight offers, I picked the best possible flights, best possible prices and overall, I picked the best... JustFly.

Date of experience: June 29, 2017
Pennsylvania
1 review
0 helpful votes
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Best price and options offered!
June 29, 2017

I was looking for a one way ticket and was so frustrated that most seemed to cost as much as a roundtrip. Just fly found me a very ressonable price. A great resource!

Date of experience: June 29, 2017
Utah
1 review
0 helpful votes
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Accessible
June 29, 2017

My first choice when I travel. Just fly has good deals, and always the best prices. It's one of the company's that I would share with my friends and family. I would love to have them in my country/Europe.

Date of experience: June 29, 2017
California
1 review
0 helpful votes
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Smooth transaction, though you guys don't do business with DISCOVER card. Which I find it odd these days.

Date of experience: June 29, 2017
Sarah C. — Justfly.com Rep
over a year old

Hi Michael,

Thanks for taking the time to review our services. At the moment, we accept payment with Visa, MasterCard, and American Express. As we are growing, we are looking to accommodate as many travelers are possible, so stay tuned!

Kind wishes,
JustFly Team