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JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I found the round trip flight I wanted at $50 cheaper with JustFly! Super easy searching for flights.
Everything went well. Now I hope to not have problems when time to fly
Thanks for the great price
Okay let's get this.
I've recently been planning a lot of trips and JustFly always has the cheapest flights with a site that makes it easy to purchase your ticket! It's become my favorite online site!
The website is easy to navigate and I found the best fare. The site compares different site prices without having to open separate windows.
My go to site for all my family and friends. Easy to maneuver and navigate to the right flight at the right price. In a crazy tech world, easy in nice.
The site was easy to use and prices were so awesome. Thanks for doing what you do! We don't travel a lot but when we do it's great to have a reliable site to immediately start with. I had to coordinate with one of the airlines following our booking to have a minor choke accompany us and that was also quite easy. I didn't actually talk to anyone with Justfly, but I also didn't need to.
Prices are very reasonable. It was easy to book tickets. I would recommend this site to all my friends and family. Thank you.
It was good when I did the checkout. First time I was having difficulties in doing so but when I did for the second time it was awesome
My rate for justfly base on my experience 1-10 justfly for me was 9. I can recommend this to my friends and family.
Great rates i love this site, i recommend this to anyone looking for a good deal. Thank you for making my search easy.
So far so good. The best price, user friendly website, I will definitely use you again. I will let you know if everything goes smoothly, if not you will hear from me.
Easy to book flight tickets on Justfly and rates are better than Expedia or Kayak. I am a frequent flyer and I always buy my tickets on Justfly.
I got everything I needed and was treated with respect and I plan to use Justfly again the next time I travel. I usually twice a year or when I can.
It has the lowest prices on the internet! I tried so many other places. JustFly beats them all! I'm so thankful for JustFly team members in helping make our honeymoon trip one to absolutely cherish and remember forever!
Easy to use and great prices every time. Will use JUSTFLY every time I book air travel. Awesome customer service and the selection of airlines is among the best in the industry.
So helpful i can find cheap flights and they can notify me if there is a price change easy to use and been using thats site for awhile now
Looking for cheap airfare and this site beat all the competition with great rates and very easy to use.
This site works better and faster than ANY of the airline sites I've ever used, and it's well-rated by the industry, and so the "hits just keep on comin'"! Set up an email alert when you're first planning on flying, and oh, yes... As soon as some cheap seats open, they'll send YOU little flags to get you flyin'... It's SUPER easy to use and HELPS you make the right choice--WAYFAST! I hate cumbersome travel sites that just roll you around--this one's a straight shot right outta the gate!
I have been using Just Fly for about a year now. It is easy to use and the price alert option is a great way to know when you need to book a flight. I like the overall information that is given, such as flexible date pricing, on most trips. I will continue to use Just Fly, and recommend it to all my friends.
I have found your site easy to navigate and was very helpful in achieving a last minute whim to take a four day getaway.
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at [email protected] if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.
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