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Justfly.com

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
745
value
703
shipping
313
returns
514
quality
614

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Easy and cheap bookings!
July 1, 2017

I found the round trip flight I wanted at $50 cheaper with JustFly! Super easy searching for flights.

Date of experience: June 30, 2017
Illinois
2 reviews
0 helpful votes
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Very nice
July 1, 2017

Everything went well. Now I hope to not have problems when time to fly
Thanks for the great price
Okay let's get this.

Date of experience: June 30, 2017
New Jersey
1 review
0 helpful votes
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JustFly Review
July 1, 2017

I've recently been planning a lot of trips and JustFly always has the cheapest flights with a site that makes it easy to purchase your ticket! It's become my favorite online site!

Date of experience: June 30, 2017
New Jersey
1 review
0 helpful votes
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Easy and great fares
July 1, 2017

The website is easy to navigate and I found the best fare. The site compares different site prices without having to open separate windows.

Date of experience: June 30, 2017
Indiana
1 review
0 helpful votes
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Efficient
June 30, 2017

My go to site for all my family and friends. Easy to maneuver and navigate to the right flight at the right price. In a crazy tech world, easy in nice.

Date of experience: June 30, 2017
Michigan
1 review
0 helpful votes
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Easy and practical
July 2, 2017

The site was easy to use and prices were so awesome. Thanks for doing what you do! We don't travel a lot but when we do it's great to have a reliable site to immediately start with. I had to coordinate with one of the airlines following our booking to have a minor choke accompany us and that was also quite easy. I didn't actually talk to anyone with Justfly, but I also didn't need to.

Date of experience: June 30, 2017
New York
1 review
0 helpful votes
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Great
June 30, 2017

Prices are very reasonable. It was easy to book tickets. I would recommend this site to all my friends and family. Thank you.

Date of experience: June 30, 2017
Illinois
1 review
0 helpful votes
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Good
August 1, 2017

It was good when I did the checkout. First time I was having difficulties in doing so but when I did for the second time it was awesome

Date of experience: June 30, 2017
Washington
1 review
0 helpful votes
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My rate for justfly base on my experience 1-10 justfly for me was 9. I can recommend this to my friends and family.

Date of experience: June 30, 2017
Texas
3 reviews
0 helpful votes
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Awesome!
June 30, 2017

Great rates i love this site, i recommend this to anyone looking for a good deal. Thank you for making my search easy.

Date of experience: June 30, 2017
New York
2 reviews
0 helpful votes
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So far so good. The best price, user friendly website, I will definitely use you again. I will let you know if everything goes smoothly, if not you will hear from me.

Date of experience: June 30, 2017
New Jersey
1 review
0 helpful votes
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Better rates than Kayak.
August 1, 2017

Easy to book flight tickets on Justfly and rates are better than Expedia or Kayak. I am a frequent flyer and I always buy my tickets on Justfly.

Date of experience: June 30, 2017
New York
1 review
0 helpful votes
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Very helpful
June 30, 2017

I got everything I needed and was treated with respect and I plan to use Justfly again the next time I travel. I usually twice a year or when I can.

Date of experience: June 30, 2017
Maryland
1 review
0 helpful votes
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This site is awesome!
August 1, 2017

It has the lowest prices on the internet! I tried so many other places. JustFly beats them all! I'm so thankful for JustFly team members in helping make our honeymoon trip one to absolutely cherish and remember forever!

Date of experience: June 30, 2017
Belgium
1 review
0 helpful votes
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Awesome Experience
June 30, 2017

Easy to use and great prices every time. Will use JUSTFLY every time I book air travel. Awesome customer service and the selection of airlines is among the best in the industry.

Date of experience: June 30, 2017
Connecticut
1 review
0 helpful votes
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Well done!
August 1, 2017

So helpful i can find cheap flights and they can notify me if there is a price change easy to use and been using thats site for awhile now

Date of experience: June 30, 2017
Michigan
1 review
0 helpful votes
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Best prices all around
August 1, 2017

Looking for cheap airfare and this site beat all the competition with great rates and very easy to use.

Date of experience: June 30, 2017
New York
1 review
0 helpful votes
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This site works better and faster than ANY of the airline sites I've ever used, and it's well-rated by the industry, and so the "hits just keep on comin'"! Set up an email alert when you're first planning on flying, and oh, yes... As soon as some cheap seats open, they'll send YOU little flags to get you flyin'... It's SUPER easy to use and HELPS you make the right choice--WAYFAST! I hate cumbersome travel sites that just roll you around--this one's a straight shot right outta the gate!

Date of experience: June 29, 2017
Colorado
1 review
0 helpful votes
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Just Go
June 30, 2017

I have been using Just Fly for about a year now. It is easy to use and the price alert option is a great way to know when you need to book a flight. I like the overall information that is given, such as flexible date pricing, on most trips. I will continue to use Just Fly, and recommend it to all my friends.

Date of experience: June 29, 2017
Utah
1 review
0 helpful votes
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Amazing service
June 29, 2017

I have found your site easy to navigate and was very helpful in achieving a last minute whim to take a four day getaway.

Date of experience: June 29, 2017