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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Everything was very nice. I made the mistake of assuming there would be meal service on my 11+ hour flight. The attendants were great and book in was easy. It was also nice to get the reminder emails.
Thank you just fly for proving me with flight to see my daughter whom I haven't seen in over a year you had the best rate with no long lay overs thank you and I hope I win the drawing.
Good site informative. Easy to use. I will use again when ever I plan another vacation. Very pleased
Very easy and fast and straight to the point would highly recommend it to other people and would be using it in the future to purchase further vacation trips flights and hotels
Price is what sold me I always just look for best price and easy booking that's all I know about this site
The process was effortless when it came to flexibility on dates and ease of changing one field instead of starting the search process from the begging. For now on... THIS is where I will purchase my plane tickets!
Excellent site easy to find great deals. Found just what I needed at the cost I was looking for. Been using those site for all of our vacations and travel needs.
I purchased a ticket for myself and my 1 year old lap child. When I searched for tickets under those premises, it appeared that the tickets were much cheaper, because even though my lap child flies for free, they still divided the cost of the ticket between two people on the per person average. So I though I was purchasing a $60 ticket (I know, sounded too good to be true, and it was) and it ended up being $120. Maybe I'm just unobservant, but it seemed deceitful to myself and my husband that it would appear to be so much cheaper, since I'm only paying for one ticket.
I got a very good deal to go see my husband back in Dallas, Texas. I am so excited. Just fly is the best
I appreciated how you gave prices for me on different dates that may be cheaper. That was really a big help to me because I don't fly much and sometimes it tickets can be very expensive. Honestly you guys had the best price. Thank you very much and I do plan to use your service again.
After realizing I picked the wrong dates, I immediately called justfly to cancel. The call wait time was extremely long which caused me to go 3 minutes over the grace period. They charged me an outrageous fee to cancel tye flight. I've flown over 30 times and never had this happen. This is my first and last time using that website.
Easy process, very satisfied with the price, I will definitely buy air tickets with you guys again. Looking forward to my new experience with this airline!
Ended up a little more than I thought it was gonna be, but still really cheap so that was pretty good.
Everything was simple and straightforward. It seemed like there were not hidden fees and that everything was plain and easy to understand. The website was also very easy to navigate.
Excellent service! Very competitive pricing and I should know. I've shopped around for flights for weeks and these were the cheapest prices. Will definitely use this site for future flights
The site is very straightforward, well laid-out, and easy to use. The transaction went very smoothly and I am satisfied with my purchase.
Charge 30 to select one seat... expected free. If not free, should make it some BOLD and CLEAR text.
Hi there,
Thank you for taking the time to review our services. Seat selection is an optional service and travelers are free to skip this step if desired. When selecting your seats, the price is indicated right below the interactive seat map.
Kind wishes,
JustFly team
I gave it a 4 star because there is no where for disabled people. I have to sit where there is plenty of leg room because of my legs. And I wasnt able to do that. This is the 1st time with this company, so now I am screwed. I cant cancel to go with a different company. Please help me!
Sincerely,
Janet Campos
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Hi Heather,
Thank you for taking the time to review our services. I see that you are also booking tickets for infants. The price displayed in the search result is the average price per passenger (as indicated). If you were booking for adults only, that price would be carried forward to the booking page without any adjustment. But because you are also booking for an infant, whose ticket is priced significantly lower, the average is skewed lower.
Our apologies for any confusion.
Kind wishes,
JustFly Team