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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I was surprised at the good prices justfly offered and was pleased with my experience. The website is simple and user friendly. Will definitely use it to find cheap flights again.
I had to book a flight to boston on a short notice and it was very easy with justfly. It quick and gives very competitive prices.
Cheapest rate on the internet... have booked 3 flights via justfly... very satisfied... would definitely recommend them... had to change one flight and had no problem doing so... thank you
Frustrating! Immediately after we bought the tickets the fare was $20 lower per person but no one would answer!
I recommend everyone! You can't find better deals to fly to Europe! Very helpful and friendly customer service!
THE PRICES ARE INCREDIBLE, THANK YOU VERY MUCH, LAST YEAR I BOUGHT A TICKET TO SAN JOSE COSTARICA, AND I ENDED IN SAN JOSE CALIFORNIA, I CALLED THE DAY BEFORE TO CONFIRM AND I WAS TOLD THAT EVERITHYNG WAS OK, I COULD NOT RECOVER ANY MONEY, I TRAVELED ON THE MONTH OF JULY.
SOMEHOW THIS TIME I AM VERY SATISFIED.
I found my tickets for cheap everywhere else was to expensive for my budget and I'm glad that I found it here THANK you for having these for people who are on a budget
Good prices, easy alerts and a customer service team that went above and beyond. I'm happy with this and use it all the time now for global travel.
Everything was very organized & easy to find. My favorite thing about the site is that you list the cheapest flexible flights. I changed my trip dates because you listed it.
This site is very easy to use! Exceeded my expectations and flight costs were very good. The next time I need to fly somewhere I will use JustFly!
Well done. Keep doing the good work and we will continue to patronize you. God bless. I have no doubt that you will contonue to saor to greater heights
I have purchased through JustFly a couple of time and each time have had terrific guest service. 1st, I needed to make a change to a ticket. When I called, the woman with JustFly walked me through each scenario so I could make the best decision. I also needed to make a cancellation on a 2nd purchase and JustFly provided great guest service again!
I easily found a low rate ticket with several available less then two weeks before departure date from San Francisco to Vancouver. I would use justfly again to find my next ticket and have told my friends to check out their rates before booking with others!
I have had some good and not so good experiences with Justfly. Out of most travel websites I find it to be one of the easiest to maneuver. I always find good deals here.
First you book your flight thinking that you have the lowest airfare. When you find out it is Basic Economy (which it doesn't say anywhere) you call them up with in the 24 hour booking period to upgrade to Economy and they tell you they have to cancel the other flight which will cost you $75 to do then book you a new flight. It is hard to understand what anyone at their company is saying and I was transferred numerous times to different people. No one cared about the issues they caused all they wanted was your $75. I think that is how they make their money. Customer service in non existent. First and last time I will ever use them and I will surely tell others to not use them.
Hi Philip,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
My overall experience was great. I use a lot of agencies for traveling and fly a lot and use rent cars and hotel internationally and domestic. I found that ease of use while good could have been more intuitive maybe even redundant to help those that do not travel so often. Recommend an extra layer of checks for the customer and links back to areas that may need to be reviewed or modified. Changes happen and no fault cancellation up to 72 hrs before unseen events would be nice, giving the customer a better service and reduce stress. Have a way and remind customers about ther frequent flyer and reward card users. Keep up the good work and you will see me more as a customer
Eazy to use, excellent prices, booking my travel was very eazy and the web page not difficult to use,
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Deena,
Thank you for taking the time to review our services. Because fares are so dynamic, they can fluctuate at any time based on demand and availability, at the airline's discretion. At the moment, we unfortunately do not have a price match guarantee in place.
We apologize for any inconvenience this may have caused.
Kind wishes,
JustFly Team