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Justfly.com

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
745
value
703
shipping
313
returns
514
quality
614

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Canada
1 review
0 helpful votes
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Visit
July 3, 2017

Very satisfield ton travel again, i m Canadian and i speak french. I will visit Washigton and New york on december 2017

Date of experience: July 3, 2017
Colorado
1 review
0 helpful votes
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Quickly booked and confirmed
July 3, 2017

Very quick transaction and easily searched, arranged and booked. Prices competitive to other sites and quick confirmation after booking.

Date of experience: July 3, 2017
New York
2 reviews
0 helpful votes
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Great deal
July 3, 2017

I had more then enough choices for direct flight from the airport I preferred.
Booking was easy and fast with no payment problems. Confirmation of booking arrived at once

Date of experience: July 3, 2017
Georgia
1 review
0 helpful votes
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Pros: notifications about prices up or down and $ amt of increase or decrease daily
Easy site to use and purchase tickets.

Cons: may not matter to some people but some pretty important restrictions on the ticket. Wish they would disclose the restrictions Before you purchase the tickets.

Date of experience: July 3, 2017
Colorado
1 review
0 helpful votes
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It was easy to book a flight and to access the website. Making the reservation and printing out my e-ticket was very convenient. Thank you.

Date of experience: July 3, 2017
California
1 review
0 helpful votes
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Easy and convenient
August 4, 2017

I got routed to justfly.com through kayak. As they had the lowest fare for where I wanted to go. My only complaint and the reason why I am giving it 4 out of 5 points is that the prices ended up being slightly higher. Not a big deal as the difference was only 20$ but it defeated the whole point of shopping for the lowest fare.

Date of experience: July 2, 2017
California
1 review
0 helpful votes
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The process was easy, convenient and really fit my schedule! The price was right, too! This isn't the first time I've used justfly.com, and it won't be the last.

Date of experience: July 2, 2017
Massachusetts
1 review
0 helpful votes
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All worked well during booking
August 3, 2017

Booked a flight through Kayak that linked to the Justfly booking portal - price was very competitive (25% better than on the airlines webpage), booking went through and I immediately received a very tidy and easy to read/print confirmation email listing flight details, cost and booking ref codes

Date of experience: July 2, 2017
Arizona
1 review
0 helpful votes
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It was very interactive!
July 3, 2017

I will use justfly many times.
They would send me emails with better deals whenever one was available! I ended up getting the a flight which had just two seats available

Date of experience: July 2, 2017
Minnesota
2 reviews
0 helpful votes
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Website
July 3, 2017

Entered a different departure date to check on a price but had to exit the site and start over to get back to the original date

Date of experience: July 2, 2017
Ohio
1 review
0 helpful votes
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Flight was timely and the pre-check in was great. Everything went like clockwork. I will useJustFly again.

Date of experience: July 2, 2017
Illinois
1 review
0 helpful votes
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I was pleased to find two flights that met all of my specifications. Once the flights were found, booking them was easy.

Date of experience: July 2, 2017
Illinois
2 reviews
0 helpful votes
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Wedding trip
July 3, 2017

Awesome price for flying in and out of Austin, TX. Usually I have to fly in and out of Dallas and drive to Austin.

Date of experience: July 2, 2017
Louisiana
1 review
0 helpful votes
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Very easy and pleasant.
July 4, 2017

My booking experience was very easy. It was easy to navigate through the site and see every available option for me. I will definitely be using justfly again for my traveling needs!

Date of experience: July 2, 2017
Washington
1 review
0 helpful votes
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Very elegant
August 3, 2017

The lighting of the flight was very modern with a tv screen at every seat, I was able to play games or watch tv at no extra charge. I do a lot of flying for work but this trip was a personal one. And I wish my company would use virgain amarica for my flights after this experience I had

Date of experience: July 2, 2017
Georgia
1 review
1 helpful vote
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Easy to book affordable flight
July 3, 2017

This is the first time I used Just Fly.
I easily booked my affordable flight.
I would recommend this site and will use it for my future travel.

Date of experience: July 2, 2017
Illinois
1 review
0 helpful votes
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Everything was perfect. This is the second time I buy tickets with you and love it more and more. I will recommend you with family and friends. Thanx

Date of experience: July 2, 2017
New York
1 review
0 helpful votes
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Very cheap flight, paid the extra for idle seats that weren't assigned at the gate. Overall, not bad but I am flying to Thailand in 2 weeks and hope I am in the seats assigned at checkout.

Date of experience: July 2, 2017
Minnesota
1 review
0 helpful votes
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Quick and Easy
July 3, 2017

This site helped me find the cheapest flight at the time I wanted. It was quick and easy. I like the fact that you can mix and match departure and return flights depending on rates and times.

Date of experience: July 2, 2017
Rhode Island
1 review
0 helpful votes
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Surprise info...
July 3, 2017

I was very pleased with the ease of use and the low cost fares I was able to identify. However, there were limitations that were not revealed until after my purchase (and, yes, I did read the fine print).

Date of experience: July 2, 2017