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JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Very satisfield ton travel again, i m Canadian and i speak french. I will visit Washigton and New york on december 2017
Very quick transaction and easily searched, arranged and booked. Prices competitive to other sites and quick confirmation after booking.
I had more then enough choices for direct flight from the airport I preferred.
Booking was easy and fast with no payment problems. Confirmation of booking arrived at once
Pros: notifications about prices up or down and $ amt of increase or decrease daily
Easy site to use and purchase tickets.
Cons: may not matter to some people but some pretty important restrictions on the ticket. Wish they would disclose the restrictions Before you purchase the tickets.
It was easy to book a flight and to access the website. Making the reservation and printing out my e-ticket was very convenient. Thank you.
I got routed to justfly.com through kayak. As they had the lowest fare for where I wanted to go. My only complaint and the reason why I am giving it 4 out of 5 points is that the prices ended up being slightly higher. Not a big deal as the difference was only 20$ but it defeated the whole point of shopping for the lowest fare.
The process was easy, convenient and really fit my schedule! The price was right, too! This isn't the first time I've used justfly.com, and it won't be the last.
Booked a flight through Kayak that linked to the Justfly booking portal - price was very competitive (25% better than on the airlines webpage), booking went through and I immediately received a very tidy and easy to read/print confirmation email listing flight details, cost and booking ref codes
I will use justfly many times.
They would send me emails with better deals whenever one was available! I ended up getting the a flight which had just two seats available
Flight was timely and the pre-check in was great. Everything went like clockwork. I will useJustFly again.
I was pleased to find two flights that met all of my specifications. Once the flights were found, booking them was easy.
Awesome price for flying in and out of Austin, TX. Usually I have to fly in and out of Dallas and drive to Austin.
My booking experience was very easy. It was easy to navigate through the site and see every available option for me. I will definitely be using justfly again for my traveling needs!
The lighting of the flight was very modern with a tv screen at every seat, I was able to play games or watch tv at no extra charge. I do a lot of flying for work but this trip was a personal one. And I wish my company would use virgain amarica for my flights after this experience I had
This is the first time I used Just Fly.
I easily booked my affordable flight.
I would recommend this site and will use it for my future travel.
Everything was perfect. This is the second time I buy tickets with you and love it more and more. I will recommend you with family and friends. Thanx
Very cheap flight, paid the extra for idle seats that weren't assigned at the gate. Overall, not bad but I am flying to Thailand in 2 weeks and hope I am in the seats assigned at checkout.
This site helped me find the cheapest flight at the time I wanted. It was quick and easy. I like the fact that you can mix and match departure and return flights depending on rates and times.
I was very pleased with the ease of use and the low cost fares I was able to identify. However, there were limitations that were not revealed until after my purchase (and, yes, I did read the fine print).
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at [email protected] if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.
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