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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Just fly was very user friendly! We had our flight booked in no time! Great rates! We would definitely book with just fly again! Thank you!
Exceptional experience, you cannot beat the pricing and options. We will use again for all our trips.
Found the cheapest flight. Simple website to negotiate. Reminders on time. Quick and user friendly. Several flight options offered
Bad customer service. Been on hold for 31 min and get disconnected. After 28 min on the second call my issue still not resolved. Then I was waiting for supervisor for 14 min.
After talking to Vic(ID#6031) for another 18 min, explaining him, asking for help he start read their policy with robotized voice, which absolutely doesn't apply for my situation.
Bellow is the screen shot of my phone with the time I spend with their customer service(1st call-30 min, 2nd call-39 min)
Don't use them if you are valuing your time.
Bought a ticket online to WA, it was easy and semi pain less. I haven't left yet but overall so far so good..
Not as low as I would like but best flight deal I found. I'd probably use this site again to book tickets.
My experience with justfly.com was smooth. I would definitely book again. I was given the option to even pick out a seat.
It was fast and I was felling secure telling you all my information and I am happy to find the airline directly with out any stop.
I hope the travel will be as a placer as a by it.
This was my first time using JustFly. The experience was seamless, I will be back! Thank you for creating a travel booking site that works, makes flights affordable and easy to maneuver.
Very good customer service. I am not used to booking this way. I called several sights and the prices were higher when I spoke to someone
I was able to find all the flights I needed for my trip to kansas city. I could leave and return ehen I needed to at the best price.
Very easy site to navigate and it was also easy to book my flight. I like that all of the flight information, including the departure and arrival date/times is all displayed on one page.
Looked around for a while searching multiple sites for flights, found the best price and flight here
Fairly simple to use. Daily quotes were nice to keep updated with pricing. Would recommend to a friend for use. However, only showed limited airlines for pricing.
Found my flight at the lowest price and was able to get direct flights! Site was easy to navigate and took no more than 5 min to complete search and booking.
Got a great flight for a great price. Will tell my family and friends about the great customer service and good price point.
New to this site always used cheapoair before. Very satisfied with my experience and will definitely recommend to others
I purchased the Insurance and our tickets say no insurance. Also not being able to reserve seats is awful. I don't know what baggage costs. Not being able to pay for bags and seats up front is not ok.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi David,
We’re so sorry to hear that you’ve had a negative experience with our customer care team. We will be carefully reviewing the issues that occurred with your booking, and provide the required training to ensure that our team is equipped to handle any situation. We always rely on customer feedback to help improve our services.
Kind regards,
JustFly Team