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JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Beautiful service is very satisfied. And recommend for everyone. I travel for many days in the year.
The site was easy to navigate and use and allowed me to easily make the best decision and get a great deal for my flight.
It was quick n easy to book. Just need to add carry on luggage. They need to get rid of there restrictions.
If you book through any airline directly, you are entitled by the law to cancel your flight within 24 hours. Howeverr, Justfly only gives you 4 hours to cancel your flight. I would never use JustFly anymore, because of this.
Booking agencies like hotels.com are offering exceptional cancellation policies. That's the reason they thrive! Justfly wants to do their business by making customers' experiences harder? What a shame!
I booked the wrong date on my flight and didn't realize it until my daughter called 30 minutes later and told me. I couldn't change the flight and read that I needed to call in. The agent was great. I cancelled the flight for a full refund and was able to book the correct flight the second time. The 4 hour cancellation policy was a godsend for me this time. I will try to book all of my flights with JustFly. Very Satisfied.
Needed an international flight was able to get times and dates that I needed at a very good price.
Only problem was not being able to pick seats on all flights.
Site was easy to navigate and have me best price. First time to use and very pleased. Will use again.
The website was much more user friendly and provided quicker sorting of dates, destinations, and rates than any other site I have used in the past. The rates for the trip I am taking was much less expensive than other sites as well. I will use JustFly as my go to travel assistance site going forward.
This site is not bad, I registered my fly itinerary and they kept sending me different options. At the end of the day I had diffent flyes to compare and choose. Thanks.
Thanks for getting me hooked up to go to cali, I'm looking to give Athens Greece a visit next year if you have any deals there. I'm hooked on travel!
Great rates and efficient flight purchasing ability. Thank you for making it easy. Not only was the flight a good deal, but it took little time.
Charging 50.00 to cancel and reschedule a flight in the same day is about as close to stealing as anything.
Did on line... painless and great price! We always fly Delta and were glad the flight was a delta flight.
Lowest prices I've seen in a while, and I travel frequently. I've become so used to using the "other" site-think "notwire", but it seems as if their pricing is closely comparable to booking direct through the airline sites, which doesn't have any benefit. Needless to say, I will be using THIS site again!
Fast and easy way to fine air fare tickets and convenience prices
Availability always when ever requested
Was easy to maneuver and easy to book travel! Would surely use again in the future! Justfly will now be my "go to" way to book travel.
The site worked well for me. I was able to find the best times for me, and choose my seats. Pleased that the site was secure, making payment comfortable for me. Would use this dire again.
Paid way too much for flight on site. Also did flight over the phone and was book twice. Also on change tickets cost was to high for a system mistake. I put in for a ticket for 6/29 and the find cheapest flight. It pick Aug. The 29th. Unknown to me after checkout.
I already bought tickets using JustFly for other flights that are planning to take in August and September. JustFly offers the best deals.
I enjoyed selecting my choices for flying to Atlanta to visit my Daughter and grandchildren! The website Just Fly was easy to use. At my age it is tuff to navigate through some of the websites for discounted airline tickets. This website was very user friendly. Thank you for the efficient website that you have provided.
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at [email protected] if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.
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