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Justfly.com

2.7

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
745
value
703
shipping
313
returns
514
quality
614

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Excellent service
July 5, 2017

Beautiful service is very satisfied. And recommend for everyone. I travel for many days in the year.

Date of experience: July 4, 2017
New Jersey
1 review
0 helpful votes
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Easy booking
July 6, 2017

The site was easy to navigate and use and allowed me to easily make the best decision and get a great deal for my flight.

Date of experience: July 4, 2017
Illinois
1 review
0 helpful votes
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Need more early nonstop flights
July 5, 2017

It was quick n easy to book. Just need to add carry on luggage. They need to get rid of there restrictions.

Date of experience: July 4, 2017
Maryland
1 review
0 helpful votes
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4 hour cancellation window
July 4, 2017

If you book through any airline directly, you are entitled by the law to cancel your flight within 24 hours. Howeverr, Justfly only gives you 4 hours to cancel your flight. I would never use JustFly anymore, because of this.

Booking agencies like hotels.com are offering exceptional cancellation policies. That's the reason they thrive! Justfly wants to do their business by making customers' experiences harder? What a shame!

Date of experience: July 4, 2017
Texas
1 review
0 helpful votes
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Great Service!
July 5, 2017

I booked the wrong date on my flight and didn't realize it until my daughter called 30 minutes later and told me. I couldn't change the flight and read that I needed to call in. The agent was great. I cancelled the flight for a full refund and was able to book the correct flight the second time. The 4 hour cancellation policy was a godsend for me this time. I will try to book all of my flights with JustFly. Very Satisfied.

Date of experience: July 4, 2017
Illinois
1 review
0 helpful votes
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Quick and easy.
July 5, 2017

Needed an international flight was able to get times and dates that I needed at a very good price.
Only problem was not being able to pick seats on all flights.

Date of experience: July 4, 2017
Texas
1 review
0 helpful votes
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Very easy.
July 5, 2017

Site was easy to navigate and have me best price. First time to use and very pleased. Will use again.

Date of experience: July 4, 2017
Georgia
1 review
0 helpful votes
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Fast, Friendly, and Thorough
July 5, 2017

The website was much more user friendly and provided quicker sorting of dates, destinations, and rates than any other site I have used in the past. The rates for the trip I am taking was much less expensive than other sites as well. I will use JustFly as my go to travel assistance site going forward.

Date of experience: July 4, 2017
West Virginia
1 review
0 helpful votes
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Good options, not bad prices.
July 6, 2017

This site is not bad, I registered my fly itinerary and they kept sending me different options. At the end of the day I had diffent flyes to compare and choose. Thanks.

Date of experience: July 4, 2017
Colorado
1 review
0 helpful votes
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Convenient
July 5, 2017

Thanks for getting me hooked up to go to cali, I'm looking to give Athens Greece a visit next year if you have any deals there. I'm hooked on travel!

Date of experience: July 4, 2017
North Carolina
1 review
0 helpful votes
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Quick and cost effective
July 5, 2017

Great rates and efficient flight purchasing ability. Thank you for making it easy. Not only was the flight a good deal, but it took little time.

Date of experience: July 4, 2017
Michigan
1 review
1 helpful vote
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Tricksters
July 4, 2017

Charging 50.00 to cancel and reschedule a flight in the same day is about as close to stealing as anything.

Date of experience: July 4, 2017
Alabama
1 review
0 helpful votes
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Wedding flight
July 5, 2017

Did on line... painless and great price! We always fly Delta and were glad the flight was a delta flight.

Date of experience: July 4, 2017
New York
1 review
0 helpful votes
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Pretty cool site
July 5, 2017

Lowest prices I've seen in a while, and I travel frequently. I've become so used to using the "other" site-think "notwire", but it seems as if their pricing is closely comparable to booking direct through the airline sites, which doesn't have any benefit. Needless to say, I will be using THIS site again!

Date of experience: July 4, 2017
Florida
1 review
0 helpful votes
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Exelent
July 5, 2017

Fast and easy way to fine air fare tickets and convenience prices
Availability always when ever requested

Date of experience: July 4, 2017
Florida
2 reviews
0 helpful votes
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So far, just great!
August 5, 2017

Was easy to maneuver and easy to book travel! Would surely use again in the future! Justfly will now be my "go to" way to book travel.

Date of experience: July 4, 2017
Wisconsin
1 review
0 helpful votes
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Easy to use
July 6, 2017

The site worked well for me. I was able to find the best times for me, and choose my seats. Pleased that the site was secure, making payment comfortable for me. Would use this dire again.

Date of experience: July 4, 2017
South Carolina
1 review
1 helpful vote
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Overpaid
July 4, 2017

Paid way too much for flight on site. Also did flight over the phone and was book twice. Also on change tickets cost was to high for a system mistake. I put in for a ticket for 6/29 and the find cheapest flight. It pick Aug. The 29th. Unknown to me after checkout.

Date of experience: July 3, 2017
California
1 review
0 helpful votes
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Great fly
July 5, 2017

I already bought tickets using JustFly for other flights that are planning to take in August and September. JustFly offers the best deals.

Date of experience: July 3, 2017
Virginia
1 review
0 helpful votes
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Great prices on flights.
July 5, 2017

I enjoyed selecting my choices for flying to Atlanta to visit my Daughter and grandchildren! The website Just Fly was easy to use. At my age it is tuff to navigate through some of the websites for discounted airline tickets. This website was very user friendly. Thank you for the efficient website that you have provided.

Date of experience: July 3, 2017