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JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Would like to have had more seating selections. Everything else was great and the airline company recognized JustFly which provided an airline confirmation code.
I've been watching fares, for a certain trip and I feel justfly.com kept me up to date on all changes constantly emailing me. THis is the 2nd time I have used Justfly and have been totally satisfied.
The overall information on all airlines is good. I would like the option of deciding on the time of connecting flight when there is a stop, so that I may stay overnight instead of immediately continuing the trip.
A very easy site to get around in, the best prices that I have found on the internet. I have used JustFly 2 times and am very happy with the results.
Did not know restrictions before purchase. Was surprise by them. You should let people know about them.
Site easy to use and understand, price over all cheaper than other company I will use this site more in the future
It is very excellent for finding best price air ticket and company.
I am very satisfying for my choice.
Thanks...
Quick and easy to use with the best prices, painless and pleasant experience. I compared Just fly prices to other sites and they gave the best deals it's also very easy to use and has a price alert button that you can sign up for
The search was painless and easy to do. Plenty of options which is nice when booking a flight. I don't do this a lot so it is necessary to have a site that is user friendly.
Justfly helped me save on a recent booking for air travel to Miami for a vacation cruise. Very user friendly with a variety of choices.
I needed to arrange travel to the other side of the country and sought a low fare. Thanks to "JustFly" I was able to find an excellent price that met my flying needs with ease. All good to to go now on a great airline which I have loaded into my mobile app.
Good site to navigate, but I noticed at the last minute they charge customers to assign a seat. I just paid for the ticket to board the plane! You must stay awoke on this site because the fees are crazy.
Great price for flight! Out of all flights and website it was an awesome Price! I would use site again and let all my friends know about the reasonable prices and amount!
Went through Kayak.com to search for a flight through JustFly. Great low price to Southeast Asia. They were very prompt with giving me the information that I needed to choose seats, check-in, etc.
I will recommend you guys to all my friends. I even made it to my destination about 25 minutes early and the price of my ticket was very reasonable. Thank you and i will continue to use you guys for booking my flights.
They messed up my reservation and took no responsibility for it. I had to pay more than $700.00 to fix it
Very fast and efficient! Very well priced. Quick response, after placing our order. Would use again and recommend to others!
Everything went very smoothly and efficiently. I will most likely use this site again to book a flight.
Will continue to use justfly. Very convenient it was a all around good service. I will recommend justfly to others, family and friends!
I have found justfly web site to be the best price for purchasing flight tickets. Not much of a wait time to get search results... thank you
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at [email protected] if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.
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