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Justfly.com

2.7

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
745
value
703
shipping
313
returns
514
quality
614

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
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Seat selection
July 6, 2017

Would like to have had more seating selections. Everything else was great and the airline company recognized JustFly which provided an airline confirmation code.

Date of experience: July 5, 2017
Virginia
1 review
0 helpful votes
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Very simple process
July 6, 2017

I've been watching fares, for a certain trip and I feel justfly.com kept me up to date on all changes constantly emailing me. THis is the 2nd time I have used Justfly and have been totally satisfied.

Date of experience: July 5, 2017
New York
1 review
0 helpful votes
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The overall information on all airlines is good. I would like the option of deciding on the time of connecting flight when there is a stop, so that I may stay overnight instead of immediately continuing the trip.

Date of experience: July 5, 2017
Arkansas
1 review
0 helpful votes
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BC
July 6, 2017

A very easy site to get around in, the best prices that I have found on the internet. I have used JustFly 2 times and am very happy with the results.

Date of experience: July 5, 2017
North Carolina
1 review
0 helpful votes
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Did not know restrictions before purchase. Was surprise by them. You should let people know about them.

Date of experience: July 5, 2017
Florida
1 review
1 helpful vote
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Over all good
July 6, 2017

Site easy to use and understand, price over all cheaper than other company I will use this site more in the future

Date of experience: July 5, 2017
Maryland
1 review
0 helpful votes
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Great price
July 6, 2017

It is very excellent for finding best price air ticket and company.
I am very satisfying for my choice.
Thanks...

Date of experience: July 5, 2017
Georgia
2 reviews
0 helpful votes
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Quick and easy to use with the best prices, painless and pleasant experience. I compared Just fly prices to other sites and they gave the best deals it's also very easy to use and has a price alert button that you can sign up for

Date of experience: July 5, 2017
New York
1 review
0 helpful votes
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The search was painless and easy to do. Plenty of options which is nice when booking a flight. I don't do this a lot so it is necessary to have a site that is user friendly.

Date of experience: July 5, 2017
South Carolina
1 review
0 helpful votes
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Great price and user friendly.
July 6, 2017

Justfly helped me save on a recent booking for air travel to Miami for a vacation cruise. Very user friendly with a variety of choices.

Date of experience: July 5, 2017
Florida
1 review
0 helpful votes
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Booking a flight was made easy!
August 6, 2017

I needed to arrange travel to the other side of the country and sought a low fare. Thanks to "JustFly" I was able to find an excellent price that met my flying needs with ease. All good to to go now on a great airline which I have loaded into my mobile app.

Date of experience: July 5, 2017
New Jersey
1 review
0 helpful votes
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Interesting!
July 6, 2017

Good site to navigate, but I noticed at the last minute they charge customers to assign a seat. I just paid for the ticket to board the plane! You must stay awoke on this site because the fees are crazy.

Date of experience: July 5, 2017
New York
1 review
0 helpful votes
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Awesome Price!
July 7, 2017

Great price for flight! Out of all flights and website it was an awesome Price! I would use site again and let all my friends know about the reasonable prices and amount!

Date of experience: July 5, 2017
California
1 review
0 helpful votes
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Quick and Simple
July 5, 2017

Went through Kayak.com to search for a flight through JustFly. Great low price to Southeast Asia. They were very prompt with giving me the information that I needed to choose seats, check-in, etc.

Date of experience: July 5, 2017
New Jersey
1 review
0 helpful votes
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I will recommend you guys to all my friends. I even made it to my destination about 25 minutes early and the price of my ticket was very reasonable. Thank you and i will continue to use you guys for booking my flights.

Date of experience: July 4, 2017
California
1 review
1 helpful vote
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They messed up my reservation and took no responsibility for it. I had to pay more than $700.00 to fix it

Date of experience: July 4, 2017
Missouri
1 review
0 helpful votes
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Pleasant experience
July 5, 2017

Very fast and efficient! Very well priced. Quick response, after placing our order. Would use again and recommend to others!

Date of experience: July 4, 2017
Idaho
1 review
0 helpful votes
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Jolly Jenkins Review
July 5, 2017

Everything went very smoothly and efficiently. I will most likely use this site again to book a flight.

Date of experience: July 4, 2017
New Jersey
1 review
0 helpful votes
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Fast and easy
July 5, 2017

Will continue to use justfly. Very convenient it was a all around good service. I will recommend justfly to others, family and friends!

Date of experience: July 4, 2017
Texas
1 review
0 helpful votes
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Buying tickets
July 5, 2017

I have found justfly web site to be the best price for purchasing flight tickets. Not much of a wait time to get search results... thank you

Date of experience: July 4, 2017