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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I use to live in NY and got permission to move to Florida from Family court. Just before i moved my ex filed for divorce forcing me to fly back and forth to NY. Ive used Just Fly a few times as the prices are hard to beat. But this time... i received a call from my lawyer telling me my trail court date was cancelled this morning. They appointed a new judge and there is a new court date. So i called Just Fly to change the flight. Even though i purchased the insurance i was told i would have to pay 775.00 to change the flight, 200 cancellation fee from the airline, 475 fee (which i couldn't understand what exactly it was for, no matter how many times i asked him to repeat himself) and 175. Price difference in fair EVEN though according to the JustFly site it was cheaper then the flight i booked... WHAAAAT? After some time on the phone and the customer service getting nasty with me, telling me its not his problem, there was nothing he could do, refusing to put a supervisor on the phone. I called United directly. Paid 150.00 to change the flight. If there is any chance your flight or trip can get canceled dont book through just fly, and as far as i can tell the extra insurance is completely useless. I dont know if i would ever use JustFly again for a trip like this.
In few minutes i reserve my ticket and pay for it
And the deal was perfect it tells you how much you save if you change the date and tells you the date.
I was skeptical when i was redirect to the justfly website, but it was a pleasant experience and i received the pricing for the flight that was advertised.
Very smooth, quick, and uneventful - just the way flight arrangements should be! The flight listings were easy to view and preview on a mobile phone.
I purchased a ticket from LA to Korea on 07/04/2017. JustFly has a very effective, accurate, and intuitive online booking system making one of the most stable shopping experience.
Not too bad. It was not easy at times to find some flights some flights are expensive and not at the right time that I wanted and not the right days
I looked at JustFly and the price was the same as on JetBlue so I stupidly figured let someone make a commission and booked the flight with Justfly. The bill came in for the flight plus an extra $23.90. I called to ask why and they do not accept calls you must email them. I sent the email and was told I was charged for a "seating assignment fee". I never heard of such a thing. I then asked to be told where on the site it tells me about this fee and they just don't answer. I got screwed- don't use them so your not screwed too.
The cite was easy to maneuver. I was able to schedule my flight. I thought the cost was a little high.
One of the best sites in the world for airline tickets. I will this site to friends and love ones. I am happy to be a part of the just justfly.com experience.
I called to upgrade my ticket and was told I couldn't when minutes before I called spoke to a manager in person at my local airport and he told me I could. I decided to call and make the change and willing to pay the $25 dollars I was told however when I called they told me I couldn't and make wait for more than 1 hour to tell me ok yes you can but have to pay more than$25 that I was previously told. Then our call kept getting disconnected. What a disappoinment... and they charge too much for your third lauggage$150.00
I always have an amazing experience with Justfly. I have been booking my tickets trough them for over a year and each time is great. If there is any changes in flights they email right away and let you know. I'm a big fan and I have told many friends about it.
While shopping for flights I discovered Fly.com.
It was easy to shop and the prices were better than on the airlines sites or all the usual suspects like Expedia, Orbits, etc...
I will look here first in the future!
Simple purchase, review the route, seat arrangement, price and purchase.
Did not see a place to state needs of a wheel chair.
On my flight from Columbus to Washington snacks were only served half way and the plane landed. That wasn't very professional because everyone on board was expecting to have some.
A great on line experience. The site was easy to navigate and the fares were the best I could find. Due to my own error, I had to contact customer service. The problem was solved quickly and the agent was very courteous. I would recommend Justfly.
Ok but minor bookings need to be allowed on the website capturing the year of birth. It is too complicated to book some family tickets in this circumstances
Great and efficient service with great prices. I would recommend to others and plan to use again. Thank you
At first it was difficult to get through because of the high volume of calls but I called at a later time got through quickly. Representative was very helpful and polite.
Thank you.
Good i like it. Airlines is never delayed. Its always on time and staffs are very cooperative. Space inside flight is preety good and most importantly price of the flight is not so expensive.
Searched for about 3 days and this was the best price i found. So far i have not regret it since i kept searching and nothing compare to this price. Thank you justfly
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Stuart,
Thank you for taking the time to review our services. We see that you had pre-selected your seats for a fee of $23.90. Seat selection is an optional service and travelers are free to skip this step if desired. When selecting your seats, the price is indicated right below the interactive seat map
Please note that, as an exception, your seat selection fee was refunded today (July 5), and should be processed within 2-10 business days.
Kind wishes,
JustFly Team