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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I checked daily unitl the price went down, and recenly it did. Of course I did compare with other site, and this was the lowest. I highly receommend justfly for sure!
I was very happy to see flexible hours available so I could connect with an international flight without spending interminable hours in the airport.
I made researches with other sites, but this is the cheapest! Very good deal. Totally recommend to use it.
Found the combination of flights that I was looking for once I
Figured out my dates to be gone. Not always an easy task
Until this time.
After booking I contacted airlines to make a seat change (good thing I did this within the 4 hour cancellation time) and was informed that the additional fee to justfly for seat selection was only a "suggestion" to the airlines. Furthermore NO BAGGAGE WAS INCLUDED WITH THESE TICKETS AND AN ADDITIONAL $170 baggage fee for EACH of the 4 legs of travel ($680) would be charged if I kept the tickets. I WAS NEVER INFORMED OF THIS! Needless to say I cancelled and will never use this company again
Flights are modest and the most important thing is they played a video instead of giving signs of safety. Ticket booking is justfly is really easy and quick.
I had trouble finding the right flight, as the prices were quickly changing, and the JustFly team was able to help me navigate and find what I needed!
Decent price for a last minute trip and easy access online. Not satisfied with the price we have to pay to pick our seats on the airline
Certain flights would not show up in multi-city search.
Called in to try to change my flight not even 5 hours after booking... they wanted to still charge me a $75 void fee per ticket. I kept my original flight
Very smooth transaction and booking was complete in just a few minutes. I have all my info ready for our fun filled trip.
I always book through Justfly, they always have the best deals for flight and make it super easy by alerting me when fares drop!
I love u guys. The deals are amazing. I have been using justfly.com for the past 3 years and won't go anywhere else
Many great options with range of airlines and flight routing choices. Site is very user friendly. Ease of booking n great prices. This is our fifth time using and will continue to use it in the future
My experience with just fly every time has been hasslefree. Not to mention they're usually always the lowest rate and the best deal to meet my needs. I will continue to use just fly for my travel needs.
Okay I tried to say "wonderful", but in order to submit the requested review, Jet Blue bureaucracy has mandated I have 100 characters, in the box for "your review". You
I love this site i use to use cheapoair.com but since I started using this for flights I've saved so much. Thank you & keep up the good work on prices.
No, my trip is not ruined, but my budget is bleeding badly. All because of Justfly. Their customer service is terrible.
Talking to them on the telephone is an exercise in frustration. People whose 1st language is not English. Ok, I got it. Their English is much better than my ability to speak whatever their 1st language is. I'm supposed to be conversing in English. I know this is going to sound like my mother, but they talk really fast. A lot faster than I'm able to figure out what they are saying. This happened both times that I called. Each time, the person repeated back to me what I asked for. Ok, I got that too... communication. It drives me crazy tho.
Me: I didn't receive an email about the change that I made on June 16th. Would you send or resend that email? Them: Ok, I hear that you want me to resend an email confirmation of the change that happened on June 16th. Is that correct?
First, I needed to change my return flight departing from Vancouver to one that departs from Fairbanks. What SHOULD have happened is that I should have been told that Westjet does not fly out of Fairbanks, and I was screwed. I needed to purchase another ticket. What actually happened is that I was told I would get travel credit back from the airline and that I could use it on a different airline. I was charged $250 for canceling my flight and the new flight was not booked! I could that saved myself the $250 and just not shown up. When I called back today, I was told that no second flight out of Fairbanks was booked, no, Westjet didn't fly out of Fairbanks and I was screwed out of the travel credit. I'm pretty sure there was another fee tacked on in there too.
I will never, never do business with Justfly again. It is too frustrating, they didn't do what they said they would, they don't know what they are talking about. And they are really hard to understand.
Bah Humbug
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Raymond,
Thank you for taking the time to review our services. Once we receive your seat selection, we forward it to the airlines. In the unlikely event that they cannot fulfill your request, we are happy to refund the seat selection fee for you.
Furthermore, because each airlines has different baggage policies, we are unable to confirm the details for you. However, we do provide you with links to the airlines' respective baggage pages, where you can review the fees, rules, and restrictions prior to confirming your booking. We recommend checking with the airline for the most up-to-date information.
We apologize for any inconvenience you may have experienced.
Kind wishes,
JustFly Team