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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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We been buying tickets from this website for two years always getting good deals. Never had an issue and price drop very quick and you save a lot mostly of you get the email update.
Well organized site. Price better than comparable sites. Bought tickets to Chennai from the site. Ended up in this site from another aggregator site.
I checked several sites, Justfly offered more flight options from more airlines than other sites I checked. I found a ticket with better flight times and paid a lower price.
I was pleased with my experience. When comparing cheap tickets, this was definitely the most economical. Purchasing went smoothly, and of course, who doesn't like saving...?
I was online comparing different prices from different sites and chose Just Fly because their prices were the most affordable! It provided me with more trip options than many of the other sites also! Not to mention, they have car rental and hotel rental available also! I think I will be ordering my tickets through Just Fly from now on. I'm so excited for my birthday trip.
It was quick easy and satisfying. I looked everywhere couldn't find anything until I went to your site.
The process were the absolute cheapest and it was extremely easy to book. Would definitely use them again to book flights.
JustFly have a good page easy and fasrer to check many options for choose your tickets. It give opportunities to review all informations about passangers, prevent inconveniences in the moment you are ready to start traveling. Costs and sxhedules have a good variety.
Easy to search and book a flight. First time to book with just fly, found it is very easy to search and get your result, you may book hotel with it as well. It lets you customize your search and I found that is the best thing about this web.
This site charged extra fees for a " seat assignment request ($30) and food request" and then said the airline must be contacted to confirm. When I called the airline directly, they said those requests meant nothing and they proceeded to charge additional fees for seat assignment and food requests. When I called justFly back to remove the bogus charges, they refused until I called them liars! They finally agreed the charges were bogus. It will take 2 weeks to get the refund! Good thing I was still within their 4 hour free cancellation window.
As a first time user the process is fast and easy. Simple clear directions made it super fast to book and check my flight.
Ill always use JustFly first.
WAS ABLE TO FIND WHAT I FOR LOOKING FOR IN A SHORT AMOUNT OF TIME. I DIDNT HAVE TO GO TO MANY OTHER WEBSITES, WASTING TIME LOOKING AROUND ELSE WHERE BECUASE JUST FLY HAD IT FOR ME.
LOVE IT
The website was easy to navigate. I could clearly see my options, there weren't any surprises. Checking out was simple and I had my confirmation email immediately.
I would definitely use it again. Love how easy it all was to understand it all & then to book the flight made everything so easy to do & very happy to be able to take this trip.
My recent flight purchase through JustFly was to Toronto, CN. Although I don't love air Canada, that has nothing to do with Justfly.com. Finding an affordable and convenient flight was easy. I will and have used Justfly.com again for future travel purchases.
Being a senior and not as technically proficient with some travel websites, I found JustFly highly intuitive and easy to use. Had my flights hotels and car rentals for New York City and Europe made within minutes and felt confident that all went well as I received my confirmation numbers. Highly recommended!
It was fast and easy. I had no trouble to find all my families flighgs for our Christmas Vacation this yr. They had the flight I needed. I would recommend this website
Very easy to use site, many options available, best pricing I have found!
Suggestion and Request: For long layovers especially, provide access to quiet, comfort able AIRPORT LOUNGES!
I Purchased my international flight tickets from Justfly.com for 2 adults and 1 child and paid the seating selection fees on April 11th, 2017. One of my main reasons to purchase my tickets almost 4 months before my flights was to select Seating ahead of time because I have a child with special needs. Last week I logged in to airline website to check my reservation and seat status only to notice that there was no reference to my selected seats although they are showing my selection on the booking confirmation. I talk to airline company, they said they never received the seating assignment requests and recommended that I call the booking agent that I used to purchase my flight tickets. As of today, I called Justfly three times and Talk to different people but never got my seating assignment issue resolved. I will never use them or recommend them to anyone.
Hi Mo,
Thank you for taking the time to review our services. Once we receive your seat selection, we forward it to the airlines. In the unlikely event that your request cannot be fulfilled, we are happy to refund the seat selection fee for you.
A reimbursement of $50.85 will be processed within 2-10 business days to the credit card on file.
At this time, we recommend coordinating your seat preferences with the airlines. They will be best equipped to assist you.
We truly apologize for any inconvenience this may have caused.
Kind wishes,
JustFly Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Jan,
Thank you for taking the time to review our services. Once we receive your seat selection, we forward it to the airlines. In the unlikely event that they cannot fulfill your request, we are happy to refund the seat selection fee for you.
A reimbursement of $25.90 will be processed on July 7, and will be issued within 2-10 business days to the credit card on file.
We apologize for any inconvenience this may have caused.
Kind wishes,
JustFly Team