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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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My husband uses justfly service a lot and I used it for the first time and was very satisfied. I like the fact that you are able to compare different airlines and fares and get the best deal
I was looking for flights and set the alert notifications. I received emails and was able to purchase the flight for me.
Your website was very easy to navigate through. I don't travel a whole bunch and I would like to say I sure appreciate your service. I will travel through your company again. Thank-You
Easy booking for an amazing price. Just perfect looking forward to my flight.
Sure to use them again
First class service. I am very much satisfied with the website from start to finish my final reservation.
The process was very clear and short! Travel rates are very good. Did not like that you were asked to pay for seat selection. A seat is guaranteed since you paid the fare and should not be selected at an extra cost.
JustFly provided me with the options I needed to get where I need to go, at the best possible price. No other site offered me what JustFly did!
This is our first time using justfly.com. The site is amazing and has the lowest prices online! We will tell all of our friends about our great savings. Thank you justfly.com!
Not the best price but Simple.
Any other compatetor site is get better but justfly is almost same system.
I used JustFly through Kayak to book a multi-city trip. I was pleasantly surprised by how quick the process was and by how much money I saved versus using the airlines website. I will definitely use it again in the future!
It was so easy to book my flight. They also sent an email that gave me airline info. That made my travel planning easier.
Justfly is the right site for people on the go. I have never seen a site that gives you the most updated flights and prices.
We noticed we booked for the wrong dates within 24 -48hrs, my husband called, and found out it was 500 to change the dates. Money we did not have to spend, but had to. Which was ridiculous. We called the airline, and they would not have charged us for changing. Do not use these jokers
This company is not legit. They will take your money. Please do not use. Just go to airline. The worst experience I have ever had.
Had good experience booking the flight. Made easy filtering options. Overall its great. Thank you for this...
Worst company I've ever dealt with. Will NEVER EVER use them again. Tried changing the return leg of my flight, was told changes were confirmed and I was all set. Later received a call to tell me that actually my changes weren't confirmed and they weren't able to issue me a new ticket. Their reason was that the airline did not allow changes once the first part of the flight has taken place. I asked to speak to a supervisor and was told none were available they would call within an hour.
In the meantime I called the airline to ask what their policy was and they informed me that I was absolutely allowed to make changes at any point whether the first leg has been taken or not, but that I had to make changes through justfly.com because that's where I made the booking.
Called Justfly.com to inform them of this, was put on hold and then hung up on. Called again, told them what the airline had informed me. Was told that they couldn't contact the airline to confirm this because the airline "help center" they deal with was closed and not open on weekends and since I was calling on a Saturday about my flight the following morning, there was nothing they could do to for me. Total f***ing crap! Worst company ever! Never got a call back from a manager either!
It was so easy to find and compare flights and pricing. Great deals! Great Savings! I'm glad that I came across this site! I will be using this site from now on. You have a new and loyal customer for sure.
I registered online to received good deals and i reveived i would said every other day new ones. I finally decided to book a flight and everything went smoothly. Thank you.
Booking went smoothly however my flight price came down what happens now. Is there any credit. Thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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