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JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Great selection of flights, great prices. I especially like the ability to mix and match between carriers. Makes finding flights that fit my schedule a lot easier.
Everything was straightforward, was able to pick seat and make booking without much effort. Would use Justfly again on future bookings
Great experience with getting notifications on flights and prices. Found the best prices and convenience here. The only slight inconvenience was that I received an email to call because of a change to my itinerary, but it was only to notify me that I would arrive 3 minutes earlier to my destination. That seemed a bit silly. Otherwise, Great experience!
I was very happy with the service provided. I liked the daily updates on flights available and was able to get an excellent deal.
It's always so much easier for me to use justfly. I have yet to have any negative experiences using the site.
I had a good experience in booking my flight online, there was no problem everything was perfect. The price was also amazing and it was exactly what I was looking for. Thank you so much I highly recommended this website to book flights to friends and family! THANK YOU!
Fast, easy, no issues. However, why do I need to write you with at least 100 characters!?
Flight was good spaces for legs good
Price was high
Compair to other airline
However flight was select bar on my timing
Flight was not full of price was less mor people will be on board
Wasn't aware I wouldn't be able to choose my seats. VERY disappointed that my wife and I may not get to sit together on our vacation flight
My only criticism is that I did not understand there would be separate charges for your service. You should make it clearer.
One click and the search was over! They have the best prices and great updates! My flight info was confirmed right away!
I don't feel like I got the best price. Prices kept going up every time I went to look. I have flown to and from these locations much cheaper in the past.
IT WAS A EASY BOOKING SITE, TRY WITH OTHER SITE AND WAS NOT ABLE TO FIND WHAT I WAS LOOKING FOR AND WITH VERY REASONABLE PRICE, THANKS JUSTFLIGHT FOR HELPING ME OUT.
I always book through JustFly. They have the best prices around and the ease of booking my flights helps too.
Justfly is undeniably unbeatable... I've always been impressed and beyond satisfied. I will always use their services every time I think about traveling.
Honestly never heard of JustFly but was redirected from a larger travel sight! It was actually really easy and quick not to mention I got a great deal!
For an online service it was easy and quick. We travel periodically and when we do we try to find the best deal possible. Being in our 50's travel is important with extended family all over the world. I would use this site again if it continues to show the best prices and service.
JustFly was an easy to navigate site to use. I was able to choose my departure and return flights separately which made it fit into my schedule. The prices were the best that I had found as well!
I was satisfied with the option of you site I didn't know you have so much to offer. And your at Times better than the search engines that are advertise, I will from this point on have you on my top three list.
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at [email protected] if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.
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