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Justfly.com

2.7

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
745
value
703
shipping
313
returns
514
quality
614

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Vegas trip
July 7, 2017

Great selection of flights, great prices. I especially like the ability to mix and match between carriers. Makes finding flights that fit my schedule a lot easier.

Date of experience: July 6, 2017
California
1 review
0 helpful votes
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Easy to book
July 7, 2017

Everything was straightforward, was able to pick seat and make booking without much effort. Would use Justfly again on future bookings

Date of experience: July 6, 2017
Washington
1 review
0 helpful votes
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Best prices!
July 7, 2017

Great experience with getting notifications on flights and prices. Found the best prices and convenience here. The only slight inconvenience was that I received an email to call because of a change to my itinerary, but it was only to notify me that I would arrive 3 minutes earlier to my destination. That seemed a bit silly. Otherwise, Great experience!

Date of experience: July 6, 2017
Florida
1 review
0 helpful votes
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Very satisfied!
July 7, 2017

I was very happy with the service provided. I liked the daily updates on flights available and was able to get an excellent deal.

Date of experience: July 6, 2017
Texas
1 review
0 helpful votes
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Always satisfied with justfly.
July 7, 2017

It's always so much easier for me to use justfly. I have yet to have any negative experiences using the site.

Date of experience: July 6, 2017
New York
1 review
0 helpful votes
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AMAZING
July 7, 2017

I had a good experience in booking my flight online, there was no problem everything was perfect. The price was also amazing and it was exactly what I was looking for. Thank you so much I highly recommended this website to book flights to friends and family! THANK YOU!

Date of experience: July 6, 2017
New York
1 review
0 helpful votes
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Tony
July 6, 2017

Fast, easy, no issues. However, why do I need to write you with at least 100 characters!?

Date of experience: July 6, 2017
Maryland
1 review
0 helpful votes
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Flight good price high
July 6, 2017

Flight was good spaces for legs good
Price was high
Compair to other airline
However flight was select bar on my timing
Flight was not full of price was less mor people will be on board

Date of experience: July 6, 2017
Texas
1 review
0 helpful votes
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Never again
July 6, 2017

Wasn't aware I wouldn't be able to choose my seats. VERY disappointed that my wife and I may not get to sit together on our vacation flight

Date of experience: July 6, 2017
California
1 review
0 helpful votes
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Be up front!
July 6, 2017

My only criticism is that I did not understand there would be separate charges for your service. You should make it clearer.

Date of experience: July 6, 2017
New Jersey
1 review
0 helpful votes
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Great prices with less hassel!
July 6, 2017

One click and the search was over! They have the best prices and great updates! My flight info was confirmed right away!

Date of experience: July 6, 2017
Rhode Island
1 review
1 helpful vote
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Tickets
July 6, 2017

I don't feel like I got the best price. Prices kept going up every time I went to look. I have flown to and from these locations much cheaper in the past.

Date of experience: July 6, 2017
New Jersey
1 review
0 helpful votes
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FLIGHT
July 6, 2017

IT WAS A EASY BOOKING SITE, TRY WITH OTHER SITE AND WAS NOT ABLE TO FIND WHAT I WAS LOOKING FOR AND WITH VERY REASONABLE PRICE, THANKS JUSTFLIGHT FOR HELPING ME OUT.

Date of experience: July 6, 2017
Indiana
1 review
0 helpful votes
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Best Prices Around
July 6, 2017

I always book through JustFly. They have the best prices around and the ease of booking my flights helps too.

Date of experience: July 6, 2017
Colorado
1 review
0 helpful votes
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Flight
July 7, 2017

Great price easy site to use. Have booked with just fly before would highly recommend"."."...

Date of experience: July 6, 2017
Maryland
1 review
0 helpful votes
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Outstanding
July 6, 2017

Justfly is undeniably unbeatable... I've always been impressed and beyond satisfied. I will always use their services every time I think about traveling.

Date of experience: July 6, 2017
Wisconsin
1 review
0 helpful votes
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Easy and affordable!
August 7, 2017

Honestly never heard of JustFly but was redirected from a larger travel sight! It was actually really easy and quick not to mention I got a great deal!

Date of experience: July 6, 2017
Texas
1 review
0 helpful votes
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First time user
July 6, 2017

For an online service it was easy and quick. We travel periodically and when we do we try to find the best deal possible. Being in our 50's travel is important with extended family all over the world. I would use this site again if it continues to show the best prices and service.

Date of experience: July 6, 2017
Minnesota
1 review
0 helpful votes
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Very Satisfied!
July 6, 2017

JustFly was an easy to navigate site to use. I was able to choose my departure and return flights separately which made it fit into my schedule. The prices were the best that I had found as well!

Date of experience: July 6, 2017
Florida
1 review
0 helpful votes
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Helpful
July 6, 2017

I was satisfied with the option of you site I didn't know you have so much to offer. And your at Times better than the search engines that are advertise, I will from this point on have you on my top three list.

Date of experience: July 6, 2017