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Justfly.com

2.7

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
745
value
703
shipping
313
returns
514
quality
614

We monitor reviews for authenticity

Wisconsin
1 review
0 helpful votes
Follow Susan W.
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Great Service
July 12, 2017

I just booked my trip thru JustFly and was very happy with the service AND I could not beat the price! I'll use JustFly.com next time!

Date of experience: July 11, 2017
Michigan
1 review
0 helpful votes
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It made my travel arrangements cheaper than others. Convenient to add car rental to it too even when adding it later.

Date of experience: July 11, 2017
California
1 review
0 helpful votes
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Awesome site!
July 11, 2017

JustFly is the cheapest website I could find. I have looked in many places and this one is far the best. Other websites do have similar features as JustFly but it was just faster and easier to navigate with my eyes. Everything is very clear, not many unnecessary ads, quick responses. This was my first time using JustFly and I will definitely look for my next flight in here. I have recommended it to my friends as well.

Date of experience: July 11, 2017
Virginia
1 review
0 helpful votes
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Easy to book
July 11, 2017

Once I found the flight I wanted it easy as 123 to book my trip. Ev even when I had to cancel one of the flight it was easy

Date of experience: July 11, 2017
New York
1 review
0 helpful votes
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Review
July 11, 2017

I had to pick flight 3 times. Either the flight was not available or the price had changed each time I picked. There seems to be a delay between the updating of posted flight prices and the actual prices.

Date of experience: July 11, 2017
Florida
1 review
0 helpful votes
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Quick, easy, great value.
July 11, 2017

My go-to site for flights now. Best value I have found anywhere and better prices than going to the airlines directly.

Date of experience: July 11, 2017
Texas
1 review
0 helpful votes
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Very good deals!
August 12, 2017

Justfly provided me with the cheapest option available on the flights I was looking for. Highly recommended

Date of experience: July 11, 2017
California
1 review
0 helpful votes
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I recently was told by a friend to check this site out. To find the best deal for my flight to go home to my family I see once a year. I had my email set up to watch flights in case they went down. They sure did. I received email and I paid for it. I was extremely happy with your service. I will definitely use it again next year when I fly back to visit my family in minnesota. Thankyou justfly.

Date of experience: July 11, 2017
Bermuda
1 review
0 helpful votes
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Great site at the lowest prices
July 11, 2017

I am very happy with the service I received booking my flights.
Super easy and fast processing.
I will be a customer again.

Date of experience: July 11, 2017
Illinois
1 review
0 helpful votes
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Easy process and cheap flights
July 11, 2017

I Found a cheap flight and other websites had that same flight more expensive. The check out process was fast and easy. This is my second time using this site and I'm very statisfied.

Date of experience: July 11, 2017
Wisconsin
2 reviews
0 helpful votes
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Easy procedure!
July 11, 2017

The wholè online procedure was very easy step by step. I used my I phone and the process was very smooth.

Date of experience: July 11, 2017
California
1 review
0 helpful votes
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Unhappy
July 11, 2017

After purchasing my ticket I called back within the hour when I noticed I had selected the wrong seat choice. I called to see if I could make the seat change and I was informed that because it had already been processed I no longer could. I thought that was not right. I did not want to make any other changes just a different seat selection

Date of experience: July 11, 2017
California
1 review
0 helpful votes
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Quick & Easy
August 12, 2017

I was surprised at how user friendly the site is and how quickly it found me a round trip ticket for less than any other site I had checked out. I kept thinking there would be some kind of gimmick at the end of booking the tickets but there wasn't and I got mt e tickets immediately which was very cool!

Date of experience: July 10, 2017
Colorado
1 review
0 helpful votes
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We flew with them before and it was fine. This time we booked our tickets to Europe and showed up to the airport. Turns out your passport needs to be valid for 3 months after your return. We never received the email notification we should have. We even logged all the passport information into the login and never got any alert or notice at all. They accepted our passport information and we did not get a single notice of any kind.
At the airport we were turned away and told to call justfly. After being on the phone for 2+ hours Justfly said there was nothing they could do. No refund. No transferring the tickets. Nothing. We could buy new tickets but ours were useless. I know I should have researched passport law but shouldn't they have notified me or allowed me to reschedule with a fee of some kind? Very disappointed! Will not be using this website again after seeing what happens when things don't go as planned.

Date of experience: July 10, 2017
New Jersey
1 review
0 helpful votes
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Excellent Customer Service
August 12, 2017

Good staff and great flight deals. I called in to get help on my recent online booking and staff was a great help they helped me get the best deal. Also extremely patient with my changes and supportive.
Thanks Justfly

Date of experience: July 10, 2017
California
1 review
0 helpful votes
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Happy from JustFly
July 11, 2017

The service gives better prices than others and gives you a lot of filtering choices and convenient filtering UI.

Date of experience: July 10, 2017
Arizona
1 review
0 helpful votes
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Awesome
July 11, 2017

Great price and no issues with boarding passes or luggage. I purchased the seat 3 days before my flight and the price was about 600 dollars cheaper than any other website

Date of experience: July 10, 2017
Pennsylvania
1 review
0 helpful votes
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Very quick and easy to use. I usually have my daughter go online a do it for me, I did this trip myself

Date of experience: July 10, 2017
California
1 review
0 helpful votes
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Nice cheap flights
August 11, 2017

Able to find a cheap flight on short notice. Booked flight and received confirmation. The thing I need to check on is seat fee. I thought it was included. It I was billed separately.

Date of experience: July 10, 2017
Illinois
1 review
0 helpful votes
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OK
July 11, 2017

The prices are great, the website is just confusing sometimes. Perhaps there should not be so many Spirit airline options. Also, the seat selection fee sneaks up on you.

Date of experience: July 10, 2017
Sarah C. Justfly.com Rep
over a year old

Hi Carla,

Thank you for taking the time review our services. As a budget travel agency, we try our best to offer as many low-cost packages as possible, which is why you might notice a lot of flights on budget airlines. Furthermore, flight availability will fluctuate depending on when you book. We hope this won't deter you from booking with us in the future!

Kind wishes,
JustFly Team