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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I love all of you people that work on this website. You have saved me so much money. You all need raises. You deserve a nobel prize #realMVP #Iwouldmarryyouall
I'm very happy with this service, because is very efficient and very easy to buy the tickets. Thank you for service.
I booked the ticket but i did find the ticket info in airline website still i have the same problem no reponse from fustfly still loooking for help
The site is easy to follow, the booking process is simple, you aren't harassed about different extras but the offer is there, and had the best pricing!
Nice interface, affordable price and very fast response. I would love to recommend this site so my friends
Got my ticket right away! No problems at all. Huge money saver! I would recommend to anyone looking to purchase flights on a discount
The program worked well for my needs. It was pretty easy to understand for someone who doesn't book flights very often. I didn't have any problems getting a flight.
This is the first time that I used justfly to book my flight from Houston (USA) to Toronto (Canada). In fact my father in law who is a regular customer of justfly and loves their services, recommended me to use justfly. While I was searching for the best priced ticket for my travel on the web, I immediately found that the prices quoted by justfly were far far better than others. So, I am now convinced that I don't have to go on any other site but to justfly in future.
Just a military parent trying to go see her loved one his dates changed mine could not therefore I had to Forfeit one segment of my trip. Not your fault I realize however being a widow with limited income was hard enough paying for tickets then to purchase extra insurance just couldn't afford it.
Nothing really special, it was straight forward and to the point, I got what I paid for although the extra "fee" was kind of annoying, one star off for that.
I booked my flight but haven't traveled yet. Booking was easy, and I got super cheap tickets, which I'm happy about. The times aren't great, but that's kind of the tradeoff.
I found the best flights for my trip quickly and at a great price. JustFly makes the annoying task of finding a flight easy!
I like how simple it is to book a flight with JustFly. I am also under the impression that I'm getting the best available deal and that is reassuring to me. I do wish they had an option that compared possible nearby destination cities, for example whether it would be cheaper to fly from LAX to SFO or San Jose.
The booking was just fine and easy. The problem was that JusfFly's posted info said we'd be able to choose our seats once we submitted our purchase. That was true for 3 of the 5 legs, EXCEPT that two of the legs required an additional payment to choose our seats, meaning, in order for my wife and I to assuredly sit together on a transatlantic flight, we had to pony up $70 additionally, both ways. I get that it's the airline and not JustFly, but I would have liked to know before committing. Additionally, on two legs of the trip, there was NO ability to choose seats. Again, it's the airline, I know. But don't tell me I can choose my seats after I purchase and only then tell me, "Oh wait, heh-heh, not really."
They overcharged me and had to call only to be told that i had to send my bank statement as proof like i was making things up. Horrible service
Saving money while having good access to up to date available seats. Also if compared with other services still provide a better pricing. This prove the site is successful especially when it is used over and over by the same loyal customers. My best wishes to the staff and supporters in their mission in the aviation industry.
I have purchased 4 tickets in the last 6 months and buying tickets is super easy and the rates are great. I personally did not like dealing with customer service not very hedlpful.
Very simple and easy transaction! Planning a trip to see friends late this summer. Found reasonable cost flight with good departure and arrival times both ways!
My call was taken quickly. Staff person was well trained and friendly. My issue was resolved quickly and professionally.
Justfly was an easy and smooth experience for me in travel. It's my first time using it and I will again the next time I travel. Thanks for a wonderful experience!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Anil,
Thank you for taking the time to review our services.
If you are booking through a travel agency, some airlines will not allow you to have access to your reservation on their website. In this case I would suggest reaching out to them directly if you have any concerns.
Kind wishes,
JustFly Team