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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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The online process was easy and quick. We have credit that we can use for our honeymoon next year. We have always had success using JetBlue.
4 people went to the airport when the flight was cancelled as the flight actually did not exist. JustFly should of notified us via phone when this happened as the trip was booked and paid for two months in advance. Now it is costing $1000. 00 more to get to the destination. I can't believe that a company would call themselves a travel agent that doesn't do anything to assist customers with their trip.
Good day,
Thank you for your message and feedback.
We will be carefully reviewing the issues that occurred with your booking and provide the required training to ensure that our team is equipped to handle any situation; we always rely on customer feedback to help improve our services.
We apologize for any inconvenience you may have experienced.
Kind Regards,
JustFly Team
Im out 1700. 00. I had a problem with my green card and couldn't fly out of the country. They issued me a credit, I thought that was nice. I had purchased my tickets in October for a flight in December.
When I went to use my supposed credit, I had to fly in October and not December, like the previous booking.
My green card will not be ready till the end of October.
These people are skilled foreigners and will not even let you speak with a supervisor.
I used JF for all my travel. I may spend less than 8k on travel but enough of us little guys will put you out of business.
Does anyone know anyway to get my message out?
Good day,
Unfortunately, the information you provided does not allow us to review your booking, could you please provide a booking number so that we may investigate your file?
We will be happy to investigate once we hear back from you; until then, there is no further action we can provide.
We apologize for any inconvenience you may have experienced.
Kind Regards,
JustFly Team
This website charges $75 for cancellation even if you cancel before $24 hours. Be careful. I booked my reservation and mistakenly booked the wrong date. When I realized that within 5 minutes, I quickly canceled my reservation since you can cancel before 24hrs no charge
Do NOT book with this agency! My flight on Air Canada changed and JustFly never notified me. They will do nothing for me and the 5 other people I am traveling with. We were rescheduled to land at an airport that is further away from our home than the connecting airport is. We will have to incur overnight hotel costs and a cost to rent a minivan to drive 5-hours home the next day. I will never use this agency again and will never recommend them. Also, the hold time is very long and the representatives on the phone are very difficult to understand.
Good day,
Unfortunately, the information you provided does not allow us to review your booking, could you please provide a booking number so that we may investigate your file?
We will be happy to investigate once we hear back from you; until then, there is no further action we can provide.
We apologize for any inconvenience you may have experienced.
Kind Regards,
JustFly Team
Someone used my email address to book their flight. This happens a lot, as my email was created a LONG time ago, and often people forget a letter or a number when putting in their own email, thus, it comes to me instead. I just call whatever company it is, and they take my email out. No problem. HOWEVER, when I called JustFly to correct the issue the woman was incredibly rude and did not seem to understand that I *could not* provide the birth date to help find the reservation, because I WAS NOT THAT PERSON. I did have the flight confirmation number. And the names of the four people on the flight. But apparently this was not enough information. Furthermore, she demanded a call back number, which I refused to provide. There is NO reason for them to call me back. I'm not flying anywhere, this IS NOT ME. She was not getting what I was telling her, so when she gave me an attitude and said, "well I'm sorry I can't look up the reservation without the birth date" [Um. What is the confirmation # for?] I said, well I guess this woman won't be getting her flight information then, will she? And hung up. Assuming this woman, and her husband, and two kids, are real people and this whole thing isn't BS, I feel badly for them as they will not be getting any emails from Just Fly.
Good day,
Thank you for your message and your feedback
We are reviewing your case and unfortunately, we are having difficulty locating your file in our system because you did not provide us with a booking number.
Could you please provide us with a booking number, name, email address or phone number and reply to social [email protected] so that we can follow up your customer service concern.
We apologize for any inconvenience this has caused.
Warm Regards,
JustFly Team
Very Good.
It was very fast, easy to process and feed back was timely.
Very satisfied.
Good, Good and Good
Good day,
Thank you for your message and your feedback.
It is our pleasure and an honour to provide travel products and services that our customers value and appreciate!
Kind Regards,
JustFly Team
I learned that my flight was canceled that very day of my vacations. They said they sent me an email with the cancellation, but i didn't. Gladly they refund me the money and we found another flight that same day.
Good day,
Thank you for your message and feedback.
We will be carefully reviewing the issues that occurred with your booking and provide the required training to ensure that our team is equipped to handle any situation; we always rely on customer feedback to help improve our services.
We apologize for any inconvenience you may have experienced.
Kind Regards,
JustFly Team
After searching for tickets and running into dead ends on affordable flights, we decided to try Justfly and Bingo we found them. Thank you Justfly!
Good day,
Thank you for your message and your feedback.
It is our pleasure and an honour to provide travel products and services that our customers value and appreciate!
Kind Regards,
JustFly Team
From my very first call until my travel plans were completed i expetienced coureous, trratment from very efficent staff. I recommend Just fly and would use it again.
Good day,
Thank you for your message and your feedback.
It is our pleasure and an honour to provide travel products and services that our customers value and appreciate!
Kind Regards,
JustFly Team
I would never travel again before I purchased a thing from them. They are fraudulent and stole my money and I got no trip!
I continue to book with Justfly as I've always found flights that are convenient and the price is good. The site is easy to use, which makes the booking experience easy. Good value and easy... works for me.
I booked a flight for my daughter to Myrtle Beach and bought the cancellation insurance. Well because of the hurricane the resort contacted us and said they would not reopen until Nov. And our reservation was cancelled. So we contacted Justfly to change reservation to go to Orlando and they said that since we purchased flight cancellation after Sept 1 it wasn't and good. So basically we have RT unusable ticket. Thanks Justfly,
I'll use cheapoair next time. Then yesterday the price drop $50, so I asked about a refund of $50 no response
No issues whatsoever with booking round-trip flights to Japan, and very reasonable prices. Would be very willing to book a trip again through the site.
Changed my flight without notifying me at any time, then they would not work with me regarding the new connecting flight. Which had me staying the night at an airport with flights less than an hour flight away from my home, but of course I would have had to purchase a new ticket (I did not). I left the airport and caught a train home. This travel experience was a living hell, and I Will Never use this company again.
Hi Darlene,
Thank you for taking the time in reviewing our services. As per checking your reservation, I am able to see this was for a flight in September Baltimore to Montego Bay round trip. I am also able to see that no calls were ever made to our customer service team regarding a schedule change and not being re-protected on another flight that forced you to purchase a train ticket home. If there is another booking that matching your review that we were not able to locate it, please send us an email at [email protected] with the proper information.
Kind wishes,
JustFly Team
Booking my flight was absolutely the easiest process ever.
From my city to the destination and ultimately from start to finish.
I would recommend this site to anyone especially with how low the flights are... it's a no brainer.
Thank you Justfly.
Just Fly always has great prices, a variety of flight choices, and it is so easy to book! They are always my first choice in searching for deals and I rarely end up booking with anyone else.
Love The App And It Is Always Accurate. The Ability To Add Alerts Is A Plus. The Basic Economy Is A Rip Off. Same Fight Was Regular Economy For The Same Price A Few Months Ago
I absolutely love Just Fly because I can always count on flights with the best and lowest prices. The website is so organized and easy to use! I don't fly with anyone else. You guys are the best!
JustFly has been very nice and very helpful. I always enjoy my experience. We find the best deals here.
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Good day,
Thank you for your message and your feedback.
It is our pleasure and an honour to provide travel products and services that our customers value and appreciate!
Kind Regards,
JustFly Team