Justfly.comReviews 6,165

Booked ticket from just fly when called back to reschedule date they asked $588 for new ticket... when looked at direct airline the same flight charge to book was $511 when asked CUstomer care, she said if you re-schedule or cancel they will charge $75 and xyz charges. So in short she told me you don't cancel else we will charge you extra plus no refund, so keep that ticket book your new ticket directly from airline... can you believe that? Seriously they are not to help...

We had booked a flight to Taiwan from Los Angeles since it was cheap to fly one way. The problem is justfly.com does NOT do there research before booking other flights from airline providers. For example, Xiamen airlines does not have a US customer service phone number to contact. Only China based. So the Number they provide for "customer service" is the US DOT line, not Xiamen air. Just fly goes on a scripted thing and doesn't listen to anything you say even if it is an email from the airline directly. NEVER USE JUSTFLY.COM.

My mother was supposed to fly to Honduras and happen to be that my brother was rushed into the Hospital with a stroke. My brother died three day after and she could not leave on the day of her fly. I called them and read through their policy and they said that in their policy that a person with an emergency of this type is able to get the full money back guarantee. They charged me $150 on top of the money of the purchased ticket for late fees that justfly told me that i was going to get back. It has been three months and all they are doing its playing game saying that they have never received anything. I sent it to *******@justfly.com. This company is base on thieves and not on peoples needs. I can find better deals at cheapoair.com

I wouldn't even give them one star. I have had the worst experience I have ever had with this company. My husband and I always fly United. We got into a jame and had to buy tickets online through just fly. We went to check out when the system wouldn't allow us to check out with an infant on our lap. We called in and asked what we needed to do. I explained on the phone I wanted to proceed online. The agent insisted we do it over the phone. I am always leery of these things because I don't want to miss any details. The agent asked us if we were going to be checking bags, we explained no we'll be flying with carry ones and a personal item. He said that's not a problem there is no charge for those. When we were in line to board spirit airlines. We were told we needed to pay for our baggage we said no we have carry on, they said we charge for carry on. We explained that just fly said we wouldn't be charged. They said we would have to take it up with just fly. We called just fly, and they said it's the airlines problem, it's GENERAL information. My husband corrected him, information is correct information we were misinformed. The agent on the phone said we would have to talk to a supervisor. He said he would have them call later that evening! We never got a call, a day later we called in and they said that they would do something to make it right. We were ok with that. They said they would contact us and let us know within 72 hours what they are going to do. We never got a call back. We called in asking what was going on, my husband got on the phone with 3 supervisors a three of them hung up on him and told him there was no higher authorities to speak with or help us handle our situation. I have never been treated so poorly by a third party agency. I will never use this company to book my flights again!

My friend and I bought a fly from this website, the flight was delayed 2 am half hour, for this reason we had to leave the gate to solve personal problems, when we were to go back the gate through securities it was close BEFORE the boarding time! We lost our flight and just cannot talk to justfly anyways: they don't answer Facebook, email, phone... the worst purchase ever! They didn't even answered us to explain or tell us if there was something we could do.
The company from the flight says can't do anything because we bought from THIS TERRIBLE website, and they should help us.

I wish I had read the reviews before booking through Justfly. Just as ive seen other reviews /complaints, we also had to change flight dates and was charged a $150.00 cancellation fee and received $ 975.00 travel credit. When we went to book a new flight it was going to cost $ 800.+ dollars. I talked to them twice and received the same lame excuse, that the cost of flights are very expensive right now, I told them I could book flights with almost anyone and pay the same as the original ticket price, that the credit voucher was worthless. With the original price of about $ 1000. 00 + the $ 150.00 fee and then another $ 800.00+, I'm paying double the cost of the original purchase price. DO NOT book through these people ( I mean scammers)! I'm only listing my booking number in case they do decide to resolve this to my satisfaction, but I doubt they do anything based on other reviews.

Never ever buy a ticket from this site. They stole my money and were not able to assist me with my ticket issue. There was a system issue and I basically kept getting the wrong dates. Not only was I charged a change fee, I never got the right travel dates after the change fee was applied... This company is a HUGE SCAM. Both the supervisor and the customer service team are very unprofessional and rude. The supervisor hung up on me after I requested to have my ticket cancelled and reissued. I lost $700 from this site buying a ticket that should have been $300 om July 5th 2018. This company is a big scam and will steal your money. Do not buy any air ticket from this company.

THEY STOLE MY MONEY! I received a credit for $1244 for a cancellation and now I am trying to book another trip and they tell me I have to pay an extra fee of $800 to do so for the same exact flight just 2 weeks later. The person who handled my cancellation never informed me of the additional $800 I would have to pay on top of my already paid credit of $1244. They call it a cancellation l, but when you book a new plane ticket everything has to be the same because there is an existing rezervation! If there is an existing reservation and charge me an additional $800 on top of the $300 I already paid to cancel why is it called cancellation? So basically my $1244 credit is no good because I have to pay another $800 on top or my already paid fee of $300! This is a rip offf and they lie to their customers!