Justfly.comReviews 6,165

The worst company to book through!
The worst company to book through!
Never again ever.
This was my first time flying with just fly and jet blue, I got to my flight early, boarded the plain just to be told there will be a slight delay, we sat at in the plane 3 hours just to be told it's illegal to fly there at this moment and the flight attendants are leaving... the Total time of delay was 12 hours.
Then before we got on the plane to make our next stop no one printed our second ticket, told us to go Find someone at the other airport. We lost a hole vacation day because of this. Then when we got to our next flight the same exact thing happen. But this time they lied and said that the plane is fueling up in Washington then 2 hours later they are cleaning it now 3 hours later we are still waiting... please do not book with this company if you would like to make your vacation and not loose 3 days of it at the airport!
P. s the planes are older as well.

Bought tickets from Budapest to NYC. Received confirmation and all booking info.
In couple of hours they cancelled our booking and never sent us a message.
For two weeks they kept us sending Flight info, Insurance info, all marketing garbage they do. When we came to Budapest Airport on the day of flight, the Airline company told us that our booking was cancelled, when and by whom. Had to buy tickets on the spot for $2800 to get home. When contacted justfly.com (which is very hard to do and it is intentionally on their part) where told that there was their system glitch. They did put money back on our credit card. So when we asked to be reimbursed for difference between original tickets price and what we had to pay to get home, they refused, saying that we did not contact them from airport about the issue, adding insult to the injury.
Stay away from this people. I am going tell this story in other places too, to protect traveling folks.

Fraud! They messed up on the flight details so I called to change it they said it already went through so I'd have to call the airline. So I called Frontier and turns out they didn't use the last 4 of my card. What they do (justfly) takes your money then books your flight with one of their company credit cards so their company receives the " frequent flyer miles". That's why when I tried to fix it the airline had the wrong card number. Then just fly wouldn't fixed their own mistake and didn't give me a refund. So I disputed all the charges with my bank and they got me all my money back. $#*! justfly

I booked a flight from the states to get back home to Europe. However, one of the airlines stopped its flights after I booked it. Even though I payed JustFly they would not refund or help me get another flight. I spent hours on the phone trying to get another flight back home and no one (including the supervisor) helped me at all. I had to call my credit card company to get my money back because JustFly did not provide the service I payed for at all. They expected me to work everything out when they cancelled one of my flights and I spent hours on the phone going between airlines and JustFly and was never helped. Horrible customer service and I will never use this travel agency again.

I will never use justfly.com again. I noticed there was a wrong middle name on my granddaughters name so called right away to have that changed. Their agent Carla said I would have to cancel the reservation with a $75 fee per ticket cancellation fee. Justfly.com does not offer 24 hours to cancel the tickets purchased even for a simple mistake. They said it was in there policy... (it is my opinion now I need to make sure to read everything on their site).

I have used priceline.com many times before and one time I needed to cancel because of a problem on one of my reservations. They helped me on the phone with no charge and then book the new one for me on the spot and seemed to feel sorry for my issue.

Customer service to me is very very important along with looking after ones customers... So I will be sure to use priceline.com in future.

I booked for the first time through just fly. I had a round trip to Paris my flight was canceled and I Spoke with 4 different people and not one person could help me they kept giving me the run around. I am suppose to leave in 2 days and no one at Justfly can be bothered to help. They will not book me another flight, issue me a refund i was directed to put in a dispute with my credit card, this is not a company that i will ever want to do business with again!

STAY AWAY! Save your energy money and time with another booking agency.

Booked my flight on 8/20 through JustFly. Spirit Airlines cancelled my outbound flight on 9/25 due to a schedule change. Now I have a return flight on Air Canada whom will not refund because I purchased through JustFly and was told I need to seek a refund through them. JustFly will not refund because they say it's nonrefundable. They have offered instead to sell me another outbound ticket on the same airlines (Spirit - never fly Spirit!) on the same date - even the same flight numbers, for $150 more than my original ticket. Now there's something terribly unethical about this whole picture - both on the part of JustFly and Spirit Airlines, but neither will take responsibility. I even purchased trip insurance (CSA) through JustFly that won't cover this because they only cover cancellations that are due to weather or mechanical - not airlines cancelling due to schedule changes. I will never deal with JustFly, Spirit, or CSA again and am considering legal action. I can't believe companies can screw people like this.

I booked with justfly for a round trip to and from Europe for the holidays. About a month after the booking, justfly changed one of the airports I would have to use on my itinerary. I wouldn't be able make it to that airport at the time of departure, so I had the booking cancelled and requested a refund, but neither justfly nor their in-house travel insurance people would give me one since apparently they don't refund "voluntary cancellations," and that the booking was "no cancellations and no refunds" despite the booking being cancelled already.

I'll never use these people again.