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Justfly.com

2.7

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
745
value
703
shipping
313
returns
514
quality
614

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Cayman Islands
1 review
0 helpful votes
Follow Daren A.
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The user interface was simple and straight forward. There were lots of flight options to choose from. At times the site moved slowly but not sure if it was my pc? Internet connection or the site itself. However, my booking went through despite an emailed confirmation not being received in my inbox. I printed my itinerary just in case of any anomalies but once I checked in all went well.

Date of experience: November 1, 2019
Texas
1 review
0 helpful votes
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It was great
November 1, 2019

It suggested me a better deal of the date I wanted. I got a good price and everything went very smooth and fast.

Date of experience: November 1, 2019
Georgia
1 review
0 helpful votes
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I'm not really into buying stuff online. Because of fraud and all the problem it may cause. However one of my friend recommend me to buy my tickets from just fly because they have reasonable offer and you don't need to be worry about fraud or any other issues. Which was so true! Since then I'm always buying tickets form just fly and I recommended to all my family and friends!

Date of experience: November 1, 2019
KR
1 review
0 helpful votes
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Highly recommend!
November 1, 2019

Excellent service! Extra followup! Very good price, as well!

Date of experience: November 1, 2019
Colorado
1 review
0 helpful votes
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Ok, could have had better follow up
November 1, 2019

I never received an early check in notice from the airline, and had to enter my contact info at the kiosk when I checked in at the airport. Why didn't you just pass my info on to them? It would have saved me some trouble. Otherwise I had no problems with my order and flight.

Date of experience: November 1, 2019
Florida
1 review
0 helpful votes
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Cheap
November 1, 2019

Using just fly in booking a flight is cheap and the price range is excellent. My opinion is that I will use just fly to book any of my flights and I will also give it a recommendation.

Date of experience: November 1, 2019
Illinois
1 review
0 helpful votes
Follow Dalgis K.
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Trying to find flights and having the flexibility is not easy. Justfly offer options with the different airlines simple and easy to deal with.

Date of experience: November 1, 2019
Maryland
1 review
0 helpful votes
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It was easier than normal
November 1, 2019

It's just the airlines that has the problem
I travel from Maryland to Houston to go to Puerto Rico. SENSELESS

Date of experience: November 1, 2019
Indiana
1 review
0 helpful votes
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I rate 5 stars because their website is legit and they always keep us update on what is going on. They also offer the best prices. This is my third times buying from them.

Date of experience: November 1, 2019
Canada
1 review
0 helpful votes
Follow Michele G.
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Love using the justfly app... quick and simple to use and I find the least expensive flights! I use it regularly every month and the prices are the lowest so it saves me time and money and I don't have to shop multiple sites.

Date of experience: November 1, 2019
Canada
1 review
0 helpful votes
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Easy to use and understand
November 1, 2019

I had a good experience, also I'm fairly new to the site, and from earlier experiences, will be using this site regularly.

Date of experience: November 1, 2019
Canada
1 review
0 helpful votes
Follow Daniel W.
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Good Price
November 1, 2019

Has the cheapest pricing I could find. App was easy to use. I was also called by a representative of Justfly after I booked the flight and he was calling to confirm the booking(I don't know why).

Date of experience: November 1, 2019
Tennessee
1 review
0 helpful votes
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Good flight time and a good price
October 30, 2019

Justfly has some of the best prices and best flight travel times and are more in tune to letting you know quick if there is a change in your fli6

Date of experience: October 29, 2019
Washington
1 review
0 helpful votes
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Easy to Use
October 30, 2019

I like JustFly because the pricing is very competitive and it allows you visibility into which seats on the plane are available before you book. This is very important when you are booking a very long haul flight - it makes the difference in flights that I might book. Also, I like having the option for insurance at the time of purchase.

Date of experience: October 29, 2019
Arizona
1 review
0 helpful votes
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They Lie
November 1, 2019

Worst company ever. I found a flight online but their website wouldn't allow me to click and buy it at the advertised price. I called their 800 number and the customer service rep did NOT disclose that it would cost more. Their fee was 28% of the airfare. Don't use them.

Date of experience: October 29, 2019
California
1 review
0 helpful votes
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It does what you need
October 29, 2019

This site worked just fine. I need to read the fine print better. I just wanted to leave on a similar flight a couple of hours earlier, but could not because of the level (basic economy) of flight I bought, I was not allowed! Oh well. Good, and cheap. Just be sure you want to fly exactly when you buy.

Date of experience: October 29, 2019
Germany
1 review
0 helpful votes
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The sky's my Second Home.
October 29, 2019

I always find great deals on all my flights, no matter how short the notice. I get where I have to go with justFly

Date of experience: October 29, 2019
Colorado
1 review
0 helpful votes
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Cheapest price on the planet
October 29, 2019

If you looking for the cheapest flights on the planet come here, they have the best deal. Come try it for yourself and thanks me later

Date of experience: October 29, 2019
Georgia
1 review
0 helpful votes
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Good for money
October 29, 2019

I found a good price tickets on just fly. Sometimes is worthy for the money that you spend. I will try to use another time, when I take a vacation or need to flight.

Date of experience: October 29, 2019
North Carolina
1 review
0 helpful votes
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Just Fly Rocks!
October 29, 2019

I travel a ton by myself so I am always looking for a great deal. I have used Just Fly several times and look forward to my next trip!

Date of experience: October 29, 2019