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JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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The user interface was simple and straight forward. There were lots of flight options to choose from. At times the site moved slowly but not sure if it was my pc? Internet connection or the site itself. However, my booking went through despite an emailed confirmation not being received in my inbox. I printed my itinerary just in case of any anomalies but once I checked in all went well.
It suggested me a better deal of the date I wanted. I got a good price and everything went very smooth and fast.
I'm not really into buying stuff online. Because of fraud and all the problem it may cause. However one of my friend recommend me to buy my tickets from just fly because they have reasonable offer and you don't need to be worry about fraud or any other issues. Which was so true! Since then I'm always buying tickets form just fly and I recommended to all my family and friends!
I never received an early check in notice from the airline, and had to enter my contact info at the kiosk when I checked in at the airport. Why didn't you just pass my info on to them? It would have saved me some trouble. Otherwise I had no problems with my order and flight.
Using just fly in booking a flight is cheap and the price range is excellent. My opinion is that I will use just fly to book any of my flights and I will also give it a recommendation.
Trying to find flights and having the flexibility is not easy. Justfly offer options with the different airlines simple and easy to deal with.
It's just the airlines that has the problem
I travel from Maryland to Houston to go to Puerto Rico. SENSELESS
I rate 5 stars because their website is legit and they always keep us update on what is going on. They also offer the best prices. This is my third times buying from them.
Love using the justfly app... quick and simple to use and I find the least expensive flights! I use it regularly every month and the prices are the lowest so it saves me time and money and I don't have to shop multiple sites.
I had a good experience, also I'm fairly new to the site, and from earlier experiences, will be using this site regularly.
Has the cheapest pricing I could find. App was easy to use. I was also called by a representative of Justfly after I booked the flight and he was calling to confirm the booking(I don't know why).
Justfly has some of the best prices and best flight travel times and are more in tune to letting you know quick if there is a change in your fli6
I like JustFly because the pricing is very competitive and it allows you visibility into which seats on the plane are available before you book. This is very important when you are booking a very long haul flight - it makes the difference in flights that I might book. Also, I like having the option for insurance at the time of purchase.
Worst company ever. I found a flight online but their website wouldn't allow me to click and buy it at the advertised price. I called their 800 number and the customer service rep did NOT disclose that it would cost more. Their fee was 28% of the airfare. Don't use them.
This site worked just fine. I need to read the fine print better. I just wanted to leave on a similar flight a couple of hours earlier, but could not because of the level (basic economy) of flight I bought, I was not allowed! Oh well. Good, and cheap. Just be sure you want to fly exactly when you buy.
I always find great deals on all my flights, no matter how short the notice. I get where I have to go with justFly
If you looking for the cheapest flights on the planet come here, they have the best deal. Come try it for yourself and thanks me later
I found a good price tickets on just fly. Sometimes is worthy for the money that you spend. I will try to use another time, when I take a vacation or need to flight.
I travel a ton by myself so I am always looking for a great deal. I have used Just Fly several times and look forward to my next trip!
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at [email protected] if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.
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