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JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Although the price on the flight was great, when I needed to change the date on just the return portion it was going to cost twice as much as I paid for the entire flight. When researching the airline itself, the change would've only been $100! Make sure you know the details!
I was a little hesitant to book, but everything seemed fine, I confirmed with the airlines that they have my reservations, I just wish I knew how to book to flights at once instead of going in and booking mine then my nieces but it all worked out and looking forward to a vacation in February
Was very good, the cheapest price I could found among all the other websites (Expedia, CheapOair and Kayak)
There was an issue with a bug the airlines had a couple weeks ago. After speaking with the JustFly Customer service they assured me all was well and directed me to the necessary info. Thanks again
Flights were nice and pleasant. Perfect times, just a little pricey for my emergency. I overall enjoyed my flights and experience. I was able to study going from destination to destination. No time wasted.
The service was very efficient and I was able to book my flight. Keep up the good work
Save me time on checking prices everyday because the app kept sending me reminders about prices changing for my flight. Thanks to that I was able to get a really good price on my flight ticket..
Very easy showed
Cheapest best flights.
Easy to check out.
Fast confirmation.
Each time I book a flight with justfly, the experience is simple. There were options made available to me that were not available with any other booking site. I'll use justfly every time I travel
No problems. Easy to navigated. No hidden cost. I use Justfly often. I travel through work and I am always needing last second tickets..
My first experience with this site was great so far. I found a good price ticket. It was easy to find multiple flights and search a kind of route, flight, price that I was looking for.
My flight was canceled after 6 hours of delay. After waiting due to delays the flight was canceled leaving me at the airport in the middle of the night. I purchased insurance on the flight and have yet to receive my money bach.
I've booked my airfare through justfly every time I've flown since I discovered it. They seem to always have the lowest price.
It was my first time flying ever and they made purchasing tickets easier than I could've ever imagined. Thank you!
The overall experience for this site is good. The website is accurate and detailed.
I always use this site when I travel. It Is the best by far. I am always amazed at the difference in prices that I see and the variety of flights available. We fly a handful of times a year and I don't think I've ever used another search engine.
For my first time booking a flight it was very simple and straight forward with all different kind of flight that was displayed for less cost than other website
I found tickets for way less than what i was finding online, really good flights and super easy to book.
Its my go to app every time I need to travel!
It is okay to use as a service. I have used it many times and have never had and problems with the service. I would recommend people to use it!
I had a very easy time finding the right flight and the price was good. I would definitely reommend justfly to family and friends
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at [email protected] if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.
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