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Justfly.com

2.7

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
745
value
703
shipping
313
returns
514
quality
614

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Be careful!
November 4, 2019

Although the price on the flight was great, when I needed to change the date on just the return portion it was going to cost twice as much as I paid for the entire flight. When researching the airline itself, the change would've only been $100! Make sure you know the details!

Date of experience: November 1, 2019
New York
1 review
0 helpful votes
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Review
November 1, 2019

I was a little hesitant to book, but everything seemed fine, I confirmed with the airlines that they have my reservations, I just wish I knew how to book to flights at once instead of going in and booking mine then my nieces but it all worked out and looking forward to a vacation in February

Date of experience: November 1, 2019
New York
1 review
0 helpful votes
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Office Manager
November 1, 2019

Was very good, the cheapest price I could found among all the other websites (Expedia, CheapOair and Kayak)

Date of experience: November 1, 2019
Germany
1 review
0 helpful votes
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There was an issue with a bug the airlines had a couple weeks ago. After speaking with the JustFly Customer service they assured me all was well and directed me to the necessary info. Thanks again

Date of experience: November 1, 2019
Germany
1 review
0 helpful votes
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Great job
November 1, 2019

Flights were nice and pleasant. Perfect times, just a little pricey for my emergency. I overall enjoyed my flights and experience. I was able to study going from destination to destination. No time wasted.

Date of experience: November 1, 2019
Canada
1 review
0 helpful votes
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Excellent
November 1, 2019

The service was very efficient and I was able to book my flight. Keep up the good work

Date of experience: November 1, 2019
Texas
1 review
0 helpful votes
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Very good experience
November 1, 2019

Save me time on checking prices everyday because the app kept sending me reminders about prices changing for my flight. Thanks to that I was able to get a really good price on my flight ticket..

Date of experience: November 1, 2019
Massachusetts
1 review
0 helpful votes
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Easy and fast
November 1, 2019

Very easy showed
Cheapest best flights.
Easy to check out.
Fast confirmation.

Date of experience: November 1, 2019
Germany
1 review
0 helpful votes
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Booking was so easy
November 1, 2019

Each time I book a flight with justfly, the experience is simple. There were options made available to me that were not available with any other booking site. I'll use justfly every time I travel

Date of experience: November 1, 2019
South Carolina
1 review
0 helpful votes
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Satisfied
November 1, 2019

No problems. Easy to navigated. No hidden cost. I use Justfly often. I travel through work and I am always needing last second tickets..

Date of experience: November 1, 2019
New Jersey
1 review
0 helpful votes
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Overall good
November 1, 2019

My first experience with this site was great so far. I found a good price ticket. It was easy to find multiple flights and search a kind of route, flight, price that I was looking for.

Date of experience: November 1, 2019
Illinois
1 review
0 helpful votes
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Flight Cancelled
November 4, 2019

My flight was canceled after 6 hours of delay. After waiting due to delays the flight was canceled leaving me at the airport in the middle of the night. I purchased insurance on the flight and have yet to receive my money bach.

Date of experience: November 1, 2019
Indiana
1 review
0 helpful votes
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Best prices easy to use
November 1, 2019

I've booked my airfare through justfly every time I've flown since I discovered it. They seem to always have the lowest price.

Date of experience: November 1, 2019
California
1 review
0 helpful votes
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Amazing!
November 1, 2019

It was my first time flying ever and they made purchasing tickets easier than I could've ever imagined. Thank you!

Date of experience: November 1, 2019
Florida
2 reviews
0 helpful votes
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Overall Experience
November 1, 2019

The overall experience for this site is good. The website is accurate and detailed.

Date of experience: November 1, 2019
Rhode Island
1 review
0 helpful votes
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The best
November 1, 2019

I always use this site when I travel. It Is the best by far. I am always amazed at the difference in prices that I see and the variety of flights available. We fly a handful of times a year and I don't think I've ever used another search engine.

Date of experience: November 1, 2019
Colorado
1 review
0 helpful votes
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Excellent
November 1, 2019

For my first time booking a flight it was very simple and straight forward with all different kind of flight that was displayed for less cost than other website

Date of experience: November 1, 2019
New York
1 review
0 helpful votes
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So easy!
November 1, 2019

I found tickets for way less than what i was finding online, really good flights and super easy to book.
Its my go to app every time I need to travel!

Date of experience: November 1, 2019
Florida
3 reviews
0 helpful votes
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It is okay to use!
November 1, 2019

It is okay to use as a service. I have used it many times and have never had and problems with the service. I would recommend people to use it!

Date of experience: November 1, 2019
District of Columbia
1 review
0 helpful votes
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Very good pricing
November 1, 2019

I had a very easy time finding the right flight and the price was good. I would definitely reommend justfly to family and friends

Date of experience: November 1, 2019