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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Always use just fly. Recommend it to all my family who now uses it too. Always has the best prices and the alerts make it that much easier.
I have purchased airfare many times on your site. Always has been a good experience. Our latest flights are scheduled for February. Have never had a problem in the past and your prices are very competitive
Just certain intangibles. Like first airplane was a little older and entire trip bumpy(an 88) and delay in Atlanta of near 3 hours. Other than that very pleasant and knowledgeable staff
No complaints here... Everything you could ask for when booking a flight. Thanks for making it so easy.
I love booking with JustFly because I can always find incredible deals!
I tell my family and friends about JustFly all the time.
I make it easier to find deals for my self, by having the app on my phone screen.
Very user friendly and easy to navigate, one stop shopping, no reason to search multiple websites, and the prices were as good as any I could find
I'm a frequent traveler. Been to Europe, South America, the Caribbean, you name it. I always check multiple website before purchasing my tickets and always find that Justfly has the best prices. They're my go to site!
The website has no support for those with disabilities or with special travel needs.
I travel with a service dog. There was no way to indicate this on JustFly website and when I talked to a representative prior to purchasing the ticket I was assured they would take care of it. When I called the airline to confirm after I purchased the ticket they said JustFly had booked the ticket wrong and JustFly either needed to call the Trade Support Line or cancel the ticket and re-book it.
At first JustFly representatives claimed they were unable to call and all communication with the airline had to be via email.
Was promised updates on the status but was never called by anyone. I had to call them to get any updates on any progress which was always none. They just sat on it with no follow up or any pro-active attempts to correct their mistake.
They were willing to cancel the ticket but would charge me over half the price of the ticket for doing so, despite the airline itself willing to waive their fees.
It took 7 DAYS of me constantly calling JustFly to find someone who was capable of making an outgoing call to the airline to fix the problem.
A problem which could have been corrected on the first day in minuets had someone actually picked up a phone and called the airline's dedicated Trade Support Line established for just such issues.
Excellent. I was happy to be able to find a flight to accomodate my needs at a very reasonable rate and allows me to fly out of Melbourne opposed to going to Orlando. Very happy.
I was told that for my request ( wheelchair, vegetarian meal, choice of seats) I have to call the airlines 3 day before the flight for confirmation. Usually I did everything online.
I needed specific flights on specific days and they were there for me
I believe my information was hacked and I need to speak to someone. Please call me at *******108.
Due to my car breaking down
I thought I would have to cancel my vacation. Last minute deal helped me make my trip to Virginia. I will check this site first everytime.
I really appreciate your commitmen and fast service. Keep it up. Goodďddddddddddddddddddddďdrrrdddddrddrrrr
No complication.
Simple booking with lower cost.
Flight protection option.
Final cost lower than direct booking with the airline.
I went through the process, pick available option, follow instructions without any problems. It didn't take very long for the whole process
The process was definitely fast, easy and cheap! I would recommend it to everyone I know for sure. Thank you!
I had missed a flight and needed to book another immediately, justfly allowed me to do that in a timely manner and it didn't cost me an arm and a leg for a last minute flight!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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