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JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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JustFly made booking my trip so much easier. The multi-city feature was so convenient with finding flights for the holiday season to multiple cities -- making visiting family and friends so worth it! I tried using other sites to compare, but JustFly had the cleanest format, most user-friendly, and best price finds of all. I will definitely use this site again!
Best price and quick to purchase without unnecessary steps. I also got a cash back from rakuten. I'd definitely suggest my friends to purchase the ticket from justfly again.
Well I have been searching with different sites but I found justfly a cheapest compare to other sits. Also very easy to book and fast customers service for answering my questions.
This site offers good prices and competitive rates in a very saturated market. Sometimes when booking flights the companies do not offer a lower alternate flight which could really save you money. Just fly recommends an alternate date when it is close to the selected day and that in turn saves you money.
It took less than 5 mins to get all bookings info send to my email. Ive only used justfly website to book flights and it hasnt disappoint me.
I like to buy my flight tickets on justfly. I always find tickets at a low price.It is easy to use justfly and has many flight options.
I had a seamless and easy time booking a multi-city inexpensive flight! JustFly found the best deal quickly.
My experience with JustFly was and has always been great!
My brother suddenly passed away as well as his great-grandaughter, they lived out of state and because my job status had changed I had an unexpected but temporary reduction in my pay so I could not afford to buy a ticket to attend the services. I applied with JustFly and was able to go to the services. This was a Godsend because my brother and I were close and I didn't want to miss his homegoing celebration.
Booking my ticket was easy and fast through justfly, without any hassle
Just Fly is always my number one site to find the cheapest and best deals when it comes to flying. They are affordable, efficient, provide amazing customer service and they know exactly how to ensure your travel details are perfect. They are that company that goes the extra mile to provide price drop information or just information on your flight itinerary. They want to make their customers feel safe and comfortable when booking through them. All in all, I'd strongly suggest Just Fly cause it's just right for your wallet!
I found what I needed at a reasonable price. Thanks!
I have been using it for a while and its been good and efficient, Its easy to use if you have the app too
I looked on many airlines sites and i always find that justfly is always the cheapest and hassle free. I love it. Im always recommending my family and friends to choose u too. Thanks for always keeping my family and i happy...
I booked flights and I was told to sit with everyone in my party we would have to pay for seating which is ridiculous. If you buy 6 tickets at once you should automatically be seated with one another. I understand paying for bags but paying for seats is just ridiculous
Justfly is a very reliable and great site to book flights for greater price. I had great experience so far
Liked the convenience of low price options.
Up to date information.
Justfly emails are convenient to look over as they are sent. Prompt response o
Needed something for this weekend and every other site gave me flights for 500 and up I was able to get a round trip from Chicago to ft lauderdale for under 200. I'll use Just Fly from now on.
Just fly is my search engine of choice when booking flights. I had a bad experience on the airline after the flight but it had nothing to do with Justfly.
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at [email protected] if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.
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