On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I flew alone with my baby and was surprised to see that they upgraded our seats so that I could have extra room. It was very thoughtful!
Saw that Justfly.com had a cheaper rate listed. Quickly and easily navigated the site and claimed my flight tickets!
While looking for a round trip ticket to attend a home going for a family membber in Los Angeles, I saw an advertisement for JustFly.com
I clicked and found a much better price for a round trip flight using two different Airlines... things worked out great on short notice. (1 week out purchase).
The worse service I've ever used. I usually go through Cheap flight and I've never had an issue. No one helped me, barley spoke English, lied and told me their were no supervisor or manager. Laughed on the phone, very rude. When I spoke to a manager they didn't help either, I will never go through this company again. Ever.
One of the best airlines that I have booked tickets on.
Where have you been all of these years.
Have booking for July 2021 already.
Tickets are Less expensive rate however after you purchased you cannot change the date anymore unless you have protection plan or you will pay the said fee in changing the tickets. I hope you will allow your clients to modify their tickets for free for atleast one hour up to three hrs. Prior to the time they purchase their tickets.
Found my flight in minutes. It was lower then any other flight I could find! Check out was easy and secure. I created an account so next time it will be even faster.
Site was easy to use. Would like more clarity on seating and luggage.
My experience with JustFly has been great. Additionally, they have assisted me in having a return date change which was successfully honored by the Airline.
The marketing on the site is deceitful to get you to pay more. Then I spent over 1 hour on hold when I called to question it and nobody came back to talk to me. After calling back I spoke to someone that expressly agreed that it was deceitful marketing.
Loved Justfly. I bought lots of tickets from them now especially oversea trips. Great price and fast execution.
Thanks,
Have booked many times and have never had a problem. I fly atleast 4 times a month and always get the cheapest flights through Just fly.com.
My second flight booking with justfly to Australia Best airlines for best prices. I recommend it for all my friends.
Me and my wife traveled to California, Had great service provided by airlines. We both travel on wheelchairs.
These people are a bunch of thieves. I purchased tickets for my sister and myself the fly to Trinidad for our brothers funeral. No even 5 mins later I realized I entered the wrong dates so i called to have the dates changed but the rep told me she could not change them even though I was see they had the availability that i needed so she cancelled the flight costing me money. I will never use this service again and will be disputing these charges with my credit card. YOU SHOULD BE ASHAMED OF YOURSELF... TAKING ADVANTAGE OF GRIEVING PEOPLE LIKE THAT JUST TO CHARGE A CANCELLATION FEE
Everything went very smoothly! I will plan to use Just Fly again in the future. Thank you very much!
Easy site to use. Wish I could reschedule my flight, but I don't fall into one of the cancellation policy categories.
Good flight.it was my first time using just fly but I will definitely use it again. Would definitely recommend to others
Be sure what you order, because refund is more than just click of a button. I reserved a ticket to London earlier In October, cost $406.3 weeks later, I needed to cancel the reservation. I called their 1-800 number several times and it didn't go through. I cancel the ticket online anyhow. Then discovered it charged my card $200. Then I called their number for third time, the rep said it is a cancellation fee for reservation. Basically I spent 1 way ticket for $600.
Why did the price change in the middle of the confirmation process (buying the tickets).? All of the rest seemed to be standard business practices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account