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JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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This is my third or fourth experience with Justfly.com and I am very satisfied with how diligent and flexible Justfly.com is in finding the best airfares international and national wide. Thank you for your diligence in this matter
I absolutely love Justfly! It's my go to site when I ready to travel. Never disappointed! I highly recommended using the site.
I was happy to find a fly to see my parents in Vietnam. And not brake the bank. I will want to bring my husband and daughter next time. Hope I can find the price for us to fly
Great travel website. Easy to view different itineraries and costs. Would recommend my friends to use. I would use it for future bookings.
The flight was on time and very efficiently lay over time. The airplane company was United air lines they were excellent service.
Very easy to navigate and find good deals. It was quick easy to follow. I appreciate the opportunity to use this site for my traveling needs. I ll recommend it to all my family and friends.
JustFly website was very easy to navigate and I was able to save money booking my flight. Great experience!
I have no complaints about my travel. Everything was completed in a timely fashion and went smoothly.
JustFly was the best deal on the internet or the airfare I wanted.
Everything was great
I will use the service again and recommend to everyone
Departure and arrival times worked for my schedule. Would like to see cheaper prices. Don't have anything else to add.
It was a easy experience. Everything went smooth and according to plan. Will book through them again.
This website is easy to use and we were able to get a great non-stop round trip flight for a very reasonable price.
I only use Justfly.com for all my flights. I've used this site for multiple international flights without any issues. Website is easy to use. I tend to find better flights and times here then any other site. I've stopped using Travelocity or Expedia. I have also recommended this site to friends who where going to go through a travel agency. You can do it yourself, It's very easy.
I put a destination in the computer and you place alternate destinations up and it gets confusing when you put in lax and you give me las and it looks the same and you book it and its the wrong destination
Everything was fine until the booking was rescheduled and we have received no email confirmation or new tickets.
Flights general good, because going both ways it is a flight in a smaller air- craft the seats and cabin ares is tight with little and narrow storage bins.
The email sent with the slightest change in flight times are expressed in such a way that instead of just telling us the change, we must contact the airlines to learn about the change. Created unnecessary hysteria and a waste of my time reaching out to airline.
Our flight was delayed because of weather. We were able to book a flight two hours later so all was well.
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at [email protected] if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.
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