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Justfly.com

2.7

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
745
value
703
shipping
313
returns
514
quality
614

We monitor reviews for authenticity

Washington
2 reviews
0 helpful votes
Follow Roman L.
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This is my third or fourth experience with Justfly.com and I am very satisfied with how diligent and flexible Justfly.com is in finding the best airfares international and national wide. Thank you for your diligence in this matter

Date of experience: November 5, 2019
Germany
1 review
0 helpful votes
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Always satisfied
November 5, 2019

I absolutely love Justfly! It's my go to site when I ready to travel. Never disappointed! I highly recommended using the site.

Date of experience: November 5, 2019
Alabama
1 review
0 helpful votes
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Thank you so much
November 5, 2019

I was happy to find a fly to see my parents in Vietnam. And not brake the bank. I will want to bring my husband and daughter next time. Hope I can find the price for us to fly

Date of experience: November 5, 2019
California
1 review
0 helpful votes
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Quick and easy
November 5, 2019

Great travel website. Easy to view different itineraries and costs. Would recommend my friends to use. I would use it for future bookings.

Date of experience: November 4, 2019
Texas
1 review
0 helpful votes
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Good trip
November 5, 2019

The flight was on time and very efficiently lay over time. The airplane company was United air lines they were excellent service.

Date of experience: November 4, 2019
Iowa
1 review
0 helpful votes
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Even my mother could use this site!
November 5, 2019

Very easy to navigate and find good deals. It was quick easy to follow. I appreciate the opportunity to use this site for my traveling needs. I ll recommend it to all my family and friends.

Date of experience: November 4, 2019
North Carolina
1 review
0 helpful votes
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JustFly website was very easy to navigate and I was able to save money booking my flight. Great experience!

Date of experience: November 4, 2019
Germany
1 review
0 helpful votes
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On Time and Safe
November 5, 2019

I have no complaints about my travel. Everything was completed in a timely fashion and went smoothly.

Date of experience: November 4, 2019
Colorado
1 review
0 helpful votes
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JustFly customer service
November 4, 2019

JustFly was the best deal on the internet or the airfare I wanted.

Date of experience: November 4, 2019
Virginia
1 review
0 helpful votes
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Good service
November 4, 2019

Everything was great
I will use the service again and recommend to everyone

Date of experience: November 4, 2019
Germany
1 review
0 helpful votes
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Schedule worked
November 4, 2019

Departure and arrival times worked for my schedule. Would like to see cheaper prices. Don't have anything else to add.

Date of experience: November 4, 2019
Nevada
1 review
0 helpful votes
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TO MANY ADS
November 4, 2019

It kept asking over and over to where and from where. Very irritating

Date of experience: November 4, 2019
New Jersey
1 review
0 helpful votes
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Smooth flying
November 4, 2019

It was a easy experience. Everything went smooth and according to plan. Will book through them again.

Date of experience: November 4, 2019
Nevada
1 review
0 helpful votes
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Easy to use
November 4, 2019

This website is easy to use and we were able to get a great non-stop round trip flight for a very reasonable price.

Date of experience: November 4, 2019
Massachusetts
1 review
0 helpful votes
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Quick and easy
November 4, 2019

I only use Justfly.com for all my flights. I've used this site for multiple international flights without any issues. Website is easy to use. I tend to find better flights and times here then any other site. I've stopped using Travelocity or Expedia. I have also recommended this site to friends who where going to go through a travel agency. You can do it yourself, It's very easy.

Date of experience: November 4, 2019
Florida
1 review
0 helpful votes
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Changing search patterens
November 7, 2019

I put a destination in the computer and you place alternate destinations up and it gets confusing when you put in lax and you give me las and it looks the same and you book it and its the wrong destination

Date of experience: November 4, 2019
Illinois
2 reviews
0 helpful votes
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Booking rescheduled
November 4, 2019

Everything was fine until the booking was rescheduled and we have received no email confirmation or new tickets.

Date of experience: November 4, 2019
Colorado
1 review
0 helpful votes
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Flight experience
November 4, 2019

Flights general good, because going both ways it is a flight in a smaller air- craft the seats and cabin ares is tight with little and narrow storage bins.

Date of experience: November 4, 2019
Maryland
1 review
0 helpful votes
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Changes are communicated with urgency
November 7, 2019

The email sent with the slightest change in flight times are expressed in such a way that instead of just telling us the change, we must contact the airlines to learn about the change. Created unnecessary hysteria and a waste of my time reaching out to airline.

Date of experience: November 4, 2019
Georgia
1 review
0 helpful votes
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Flight worked out just fine!
November 4, 2019

Our flight was delayed because of weather. We were able to book a flight two hours later so all was well.

Date of experience: November 4, 2019