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Justfly.com

2.7

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
745
value
703
shipping
313
returns
514
quality
614

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
Follow Lynn H.
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Excellent
November 6, 2019

What a wonderful time i had looking for my flight with Justfly. It was easy navagating through their site. It made me think that i should book another flight real soon.

Date of experience: November 6, 2019
Canada
1 review
0 helpful votes
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Good price
November 6, 2019

Easy and comfortable web site and that gives you a chance to quickly find what you need for the good price. So you saving money and your time.
And that is what I looking for when I buying a tickets.
Really satisfied with my experience! Thank you guys

Date of experience: November 5, 2019
Oregon
1 review
0 helpful votes
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Great place to find low price airfare
November 6, 2019

Searching for a flight back to the mainland and other websites were 3-4x more $. Easy to use, just took a little longer than expected to process.

Date of experience: November 5, 2019
California
1 review
0 helpful votes
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Found a flight with Justfly
November 6, 2019

Justfly's website was straight forward and very easy to use. The best deals are displayed and you can select from different dates, times, and prices. It's absolutely wonderful! I love using Justfly to find great deals on flights on the dates and times when I need to fly. Keep up the great work, Justfly, Thank You!

Date of experience: November 5, 2019
Florida
1 review
0 helpful votes
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Air Fare
November 6, 2019

Found cheaper ticket i've been looking around which one is cheaper then i found this site justfly :)

Date of experience: November 5, 2019
Nevada
1 review
0 helpful votes
Follow Yvette P.
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Most of the time I don't subscribe to different websites because I get irritated by all the spam mail. I was watching for about five months straight to see when flight prices will drop. I even downloaded multiple apps all of which never had price is lower then just fly. Me and my family are going to Kauai for the first time and I was able to afford it due to the low prices we found on your website.

Date of experience: November 5, 2019
Massachusetts
1 review
0 helpful votes
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The insurance isn't the best
November 9, 2019

I would like an option to pay for insurance to cover the full fee if i need to change flights.

Date of experience: November 5, 2019
California
1 review
0 helpful votes
Follow lattana G.
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Its very easy and helpful
November 6, 2019

Everything is good helpful and easy no complain. I would love to keep using this sit for my next trip

Date of experience: November 5, 2019
Texas
1 review
0 helpful votes
Follow Stephen Q.
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Great Experience with JustFly
November 6, 2019

I was surprised and not surprised by excellent service and comfort during booking and the flight. Everything was intuitive and quick. Price-quality rate if the highest. Thank you so much for this opportunity!

Date of experience: November 5, 2019
New Jersey
2 reviews
0 helpful votes
Follow Luis M.
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Very bad experience with JustFly
Airline charge extra money for ticket
Plus airport fee or taxes
Extra money for luggage
Wrong seat and many more problems

Date of experience: November 5, 2019
California
1 review
0 helpful votes
Follow Eduardo Z.
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Thanks guys for your help!
November 5, 2019

I always buy flight tickets with justfly sometimes they have the best deals around I know is hard to find deals on Holidays and many airlines take advantage of it.
My only question is how do you guys have the ability to give better prizes then the original airlines?

Date of experience: November 5, 2019
Australia
1 review
0 helpful votes
Follow Claire E.
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I searched for a return flight from Richmond, VA to Brisbane Australia and found Justfly gave me the best deal by hundreds of $$$ with United Airlines on the US legs (not so great) and then the famous Qantas from LA to Australia (really good airline co.)

Date of experience: November 5, 2019
California
1 review
0 helpful votes
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Great
November 5, 2019

Great experience and service with booking. Good deals on tickets and dates.

Date of experience: November 5, 2019
New York
1 review
0 helpful votes
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Excellent
November 5, 2019

Awesome customer service help me through the process of canceling my flight because of a mistake that I made, had my money revorse to my account on the same day.

Date of experience: November 5, 2019
California
1 review
0 helpful votes
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NO REFUND
November 8, 2019

Within 60 mins of booking I called to cancel and they refused where as in Expedia there is 24 hr free cancellation. I payed 445 for a ticket which I never used

Date of experience: November 5, 2019
Nevada
1 review
0 helpful votes
Follow Channelle M.
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It was good clean and fun..
November 5, 2019

It was easy could see all the airlines flights and prices..

Date of experience: November 5, 2019
Virginia
1 review
0 helpful votes
Follow Stephanie K.
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Even for a very short time in getting my airfare ticket going to the Phils. Because my aunt passed away I still got a cheap deal to justfly. Thank you justfly.

Date of experience: November 5, 2019
New York
1 review
0 helpful votes
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Confirmation emails?
November 8, 2019

The booking experience was all good but then I didn't receive confirmation emails from the airlines... I did receive the confirmation number from JustFly but with most booking sites you get an email from the airline as well. Very strange...

Date of experience: November 5, 2019
Virginia
1 review
0 helpful votes
Follow Hesham E.
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Easy booking
November 5, 2019

Good customer service and easy website i will use justfly for for the future and i will recommend it to my friends

Date of experience: November 5, 2019
New York
1 review
0 helpful votes
Follow Olalekan J.
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Nice representative
November 5, 2019

The ticket is cheap and the representative is great, l really enjoy my total experience with justfly and my flight

Date of experience: November 5, 2019