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JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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What a wonderful time i had looking for my flight with Justfly. It was easy navagating through their site. It made me think that i should book another flight real soon.
Easy and comfortable web site and that gives you a chance to quickly find what you need for the good price. So you saving money and your time.
And that is what I looking for when I buying a tickets.
Really satisfied with my experience! Thank you guys
Searching for a flight back to the mainland and other websites were 3-4x more $. Easy to use, just took a little longer than expected to process.
Justfly's website was straight forward and very easy to use. The best deals are displayed and you can select from different dates, times, and prices. It's absolutely wonderful! I love using Justfly to find great deals on flights on the dates and times when I need to fly. Keep up the great work, Justfly, Thank You!
Found cheaper ticket i've been looking around which one is cheaper then i found this site justfly :)
Most of the time I don't subscribe to different websites because I get irritated by all the spam mail. I was watching for about five months straight to see when flight prices will drop. I even downloaded multiple apps all of which never had price is lower then just fly. Me and my family are going to Kauai for the first time and I was able to afford it due to the low prices we found on your website.
I would like an option to pay for insurance to cover the full fee if i need to change flights.
Everything is good helpful and easy no complain. I would love to keep using this sit for my next trip
I was surprised and not surprised by excellent service and comfort during booking and the flight. Everything was intuitive and quick. Price-quality rate if the highest. Thank you so much for this opportunity!
Very bad experience with JustFly
Airline charge extra money for ticket
Plus airport fee or taxes
Extra money for luggage
Wrong seat and many more problems
I always buy flight tickets with justfly sometimes they have the best deals around I know is hard to find deals on Holidays and many airlines take advantage of it.
My only question is how do you guys have the ability to give better prizes then the original airlines?
I searched for a return flight from Richmond, VA to Brisbane Australia and found Justfly gave me the best deal by hundreds of $$$ with United Airlines on the US legs (not so great) and then the famous Qantas from LA to Australia (really good airline co.)
Great experience and service with booking. Good deals on tickets and dates.
Awesome customer service help me through the process of canceling my flight because of a mistake that I made, had my money revorse to my account on the same day.
Within 60 mins of booking I called to cancel and they refused where as in Expedia there is 24 hr free cancellation. I payed 445 for a ticket which I never used
It was easy could see all the airlines flights and prices..
Even for a very short time in getting my airfare ticket going to the Phils. Because my aunt passed away I still got a cheap deal to justfly. Thank you justfly.
The booking experience was all good but then I didn't receive confirmation emails from the airlines... I did receive the confirmation number from JustFly but with most booking sites you get an email from the airline as well. Very strange...
Good customer service and easy website i will use justfly for for the future and i will recommend it to my friends
The ticket is cheap and the representative is great, l really enjoy my total experience with justfly and my flight
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at [email protected] if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.
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