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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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JustFly offers the best deals. Great website, no hidden fees. I have used this site to book my most recent trips and everytime I have been able to find exceptional deals.
No he realizado el vuelo aún, pero acabo de despachar mi valija y hubo un costo adicional de U$S40. Con lo cual el precio es desproporcionado, y el servicio a comentar luego. Es ináudito que un traslado de maleta por 50' sea más caro que un viaje de 4 horas en otro país. Sugiero que al menos en el caso de Aerolíneas Argentinas se advierta claramente ese "detalle". Pude haber comprado otro pasaje por menos dinero final. Saludos
Easy to search and easy to schedule but not as easy to get notice when prices decline. The site should be able to give us better prices than the actual airlines. I found a few offers other dates of travel that the airline had a better offer.
I actually used a different site to compare with JustFly.com. When I was done comparing, the other site beat JustFly's prices by about $50. When I clicked on the other site's "BOOK" button, it actually just redirected me back to JustFly because JustFly had the better price than the one I had searched for myself. The point is, you can't beat JustFly, even if you try.
Good price ez to book and they offer me $400 for my booking so go ahead and book your now.
For good price comparison do your reservations on line
Will like to see more competitive rates and all around deals on round trip and one way fares. Overall good customer service.
It was good, i liked the updates. I would like to see the same for car rentals if possible.
Very easy to use and navigate... great prices thanks... they have a good flight selection and flying times work perfect for me.
Says you charged me $82.00 for upgraded seats. Actuality is that is a lie. I was told you charged me $82.00 for the privilege to then go to the airlines and buy my upgrades directly from them. Outrageous misrepresentation. So your quote is really a lie and your representation of facts are a lie and your representative I called supported the lie. After then paying for my upgrades, I would have paid less dealing directly with the airline carrier then my final cost due to your misrepresentations. I will never do business with you again.
I went to several sites to shop for the best flight deal. I found that deal with JustFly.com. Other sites were confusing and kept changing flight pricing. JustFly had the best price, so I locked it in and purchased the two tickets.
Completely satisfied with the process of purchasing my ticket it was smooth, easy to navigate, I have no complaints. I hope I get to win the prize.
I spent 1.5 hours online for them to tell me "I should have read the entire terms of purchase". To reschedule a flight cost 333 dollars. To purchase a new flight directly from the airline cost 319. This website provides no service and takes advantage of customers. I'm a frequent flyer and am furious with their policies and customer service. Shame on them.
JustFly is my exclusive "go to" for all my travel plans, including a jaunt to Ukraine. I find the website to be the most intuitive and easy to use. JustFly's flight prices are consistently lower. #WIN.
I was pleasantly surprised to find flights at a slightly lower price with more flight time choices. I will use this site again and recommend it!
The site was so easy to access and the search was right in with my inquiries! I recommend it and friends are already checking it out!
I was very dissatisfied. I had to take two layovers and wait another day to get to my destination. I found out there was another flight leaving that night to my destination and I had to pay an additional fee just to get out on that flight. I didn't get home until about two o clock in the morning.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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