Justfly.comReviews 6,165

The trip back from Canada to USA is a little bit disappointing since when we fall in line to have our baggage checked in, we we're asked by that Delta Airlines personnel if we already checked-in online pointing to the machine at our back. I told her no & she said go checked-in there.' I then told her we got luggages for checked in & she then took our passport.
I requested for an aisle sit since most of the time I need to go to the toilet & she told me request the people inside when you board. Wow, I'm wondering why Delta Airlines hire people like her. They should be accommodating & friendly.

I tried to order my round trip ticket flight and was pleasantly surprised by the low price of it. I went through all of the steps online and submitted my order for it. After a minute or two I received a notice stating that my flight was completely booked... ok... so I tried a different flight with the same result... weird. So I called them and got their customer service and tried to get that flight, they told me that the airlines are taking that flight back and won't allow me to order that flight or any others. They said that I can order a similar flight for $1400 and with that my bags fly free. At this point I was appalled and confused. So I hung up that call. Then I decided to try to order the tickets separately, two one way tickets. Instead of paying $178 for the round trip ticket. I payed $84 for one, and $217 for the other. I wasn't happy but I was glad that was done, or so I thought. Apparently the website and the agent kept running my card and ran it an additional 16 TIMES for over $1200 this is not acceptable. I called in again with my disposition and got the first line they said that I need to talk to customer service, then customer service said that it will take 10 business days for that to be credited back, not good enough. I asked for a supervisor, the supervisor said that she doesn't see a booking number so there is no proof of the charges. Then followed up with saying that I shouldn't have authorized my card to be charged and there is nothing that could be done. At this point I am on fire. At this point I asked for her supervisor she then wanted to play word games with me stating that she doesn't have a supervisor, I asked her who does she report to, who does she turn her time sheet in to, she replied her manager. As I am writing this I am on hold with the "manager" more to come..

DO NOT use this service. It was responsible for one of the WORST flight experiences (and added expense and frustration) ever! We booked the only flight available from Tuliare to Antananarivo on the day we had to travel. Our "little domestic" flight was $747 (US dollars)! The flight routed us through Reunion Island. There was no information or WARNING that this is a foreign country. As a result, we had to go through customs, AND upon landing "back" in Madagascar (we were unaware that we had "left the country"), our visas were no longer good. We had to get information, stand in line, and PAY AGAIN for new visas. A horrible experience, and all because JustFly did a worse than disgusting job of booking us and failing to communicate essential information. DO NOT USE JUSTFLY!

This company is terrible. I booked a round trip flight to Auckland and my flight has been changed 5 times. My total travel time JUST ON THE RETURN of this trip is now up to 52 hours. I had to call my employer and change my PTO dates. I am absolutely livid and will NEVER use this company again. I booked my own return flight separately and am close to canceling the trip all together. Each change has been drastic and caused me to need to rebook other events.