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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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The site states that the first bag is free however at the airport I was charged for the first bag
Decided on an impromptu trip to Seattle and was amazed at how much lower the prices are on Site Jabber. Will definitely use again.
I like to buy my tickets from JustFly, because they are very competitive. I always fly through JustFly.
Good experience and I would recommend everyone to choose justfly and as i said its good experience vacation is tje best with justfly
There are many sites and I was satisfied with my results. The updates with the flights kept me alert with any changes. I will be recommending JustFly to my friends and family
After a previously great experience on Justfly, I was glad to use them again to book a round-trip ticket to El Paso. The reservation went through fine, but when I got the confirmation and e-ticket, the charge was over $1,000 for the $300-400 ticket! After speaking to customer service rep. Who I could not easily understand, I was told that I could cancel the reservation by paying a $75 fee. Needless to say, I will not be using Justfly again. Ben Huffman, Barryton, Michigan
I booked a flight to Europe from the phone and not online.
The ticket, although long haul with British ( on their long haul the ticket includes 1 checked baggage) this ticket did not include checked luggage. They did not inform me, they did not alert me that I needed to check baggage. By the time they sent me the confirmation I had paid and it was a non refundable ticket.
They ARE NOT TRANSPARENT- and I am going to contact my lawyer because of their business policy.
They do not disclose on the phone that you need to verify your baggage allotment with the airlines. Over all BUYER BEWARE you are better off using another booking site that's more transparent.
L.
Smooth to use and saved me tons of money! The interface of the software was very user-friendly. The ease of finding the best prices cannot be compared.
JustFly website is very easy to navigate and will definitely use the service again in the future!
I looked on other sites 2 days ago and found fares too high. I thought I'd try again and got dates, times and fares that helped me say, YES.
The booking was easy with all options demonstrated. Once I made my selection the process was really fast!
You make it quick and easy to arrange for flights based on my dates and times.
JustFly is a well constructed website. It finds many flight options and allows you to refine your search and uncheck options you don't want. It finds the cheapest options and considers days around your chosen dates. However, if checked baggage is going to be an additional charge then you won't find out from JustFly until you purchase the tickets.
This was the cheapest of all the sites.
Booking was efficient and I ended up saving a bundle.
What a deal!
I had to do separate one way flights to get the best deal but after lots of tries I finally got it. Otherwise I'd rate higher.
Finds the best options for your travel. Lots of different times that suit your preference. Very happy I found this website
Great site saved me 260 off flights from other web site. Easy to use with multiple date to see prices.
Justfly is one of two sites I always consult when looking for a flight. They have innovative ways to get good deals, and often have a flight or price I can't as easily find elsewhere. The filters are very useful. The design is unobtrusive and very usable and light and quick, even on a mobile phone.
I normally wouldn't be able to afford this flight but so happy that Justfly had a plan! I'm moving and this took stress off
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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