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Justfly.com

2.7

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
745
value
703
shipping
313
returns
514
quality
614

We monitor reviews for authenticity

Alabama
1 review
0 helpful votes
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Easy and convenient
December 1, 2019

It was very easy to navigate the site and search for the right itinerary and price. By taking advantage of the flexible flight options provided, I made a few adjustments with my schedule and saved close to $300 on this trip.

Date of experience: December 1, 2019
New Jersey
1 review
0 helpful votes
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Excellent
December 1, 2019

Easy to navigate and great options to choose from. Would recommend to anyone. I am yet to fly though so let's if the coordination will be easy.

Date of experience: December 1, 2019
Germany
1 review
0 helpful votes
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Good Prices!
December 1, 2019

Good prices... easy to navigate website! Discount travel made easy... lots of choices... secure website

Date of experience: November 30, 2019
Washington
1 review
2 helpful votes
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I will never buy ticket. Boycott Justfly.com.
My flight with Delta airlines was canceled for no reasons. Justfly. Com couldn't help even after I paid $890

Date of experience: November 30, 2019
Ohio
1 review
0 helpful votes
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I'd say THANK YOU!
November 30, 2019

I recently lost my father and living in Northern Michigan makes travel difficult at times to see my Mother... You guys have been nothing short of amazing and it has helped to bring a family together! Thank you

Date of experience: November 30, 2019
Florida
1 review
0 helpful votes
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Horrible customer service
December 3, 2019

I booked a round trip ticket through your company and upon departing from my return trip I realized the drop off city is Newport Stewart. I orginally booked a round trip from LGA to SAV.
Realizing the error customer service was no help and could offer me nothing but to spend more money to correct the mistakes.
I never right a review but after this experience I had to share me story and will spread the word.

Date of experience: November 30, 2019
New York
1 review
0 helpful votes
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One of the best flight company out there. The service is good, always on time unless it's a serious problem like weather. You have enough space and you seat comfortably during your flight.

Date of experience: November 29, 2019
California
1 review
0 helpful votes
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Most dependable flying experience
November 30, 2019

All the time good service. Always answered Questions. Beyond putting words.

Date of experience: November 29, 2019
Germany
1 review
0 helpful votes
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Good but needs improvement
November 30, 2019

Great for getting cheap flights but the insurance plan they offer isn't good also customer service needs some work

Date of experience: November 29, 2019
Kansas
1 review
0 helpful votes
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Easy to book my ticket here
November 29, 2019

Always happy to book my ticket in JustFly, recommended to some friends, & useful

Date of experience: November 29, 2019
Hawaii
1 review
0 helpful votes
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Quick, easy, and cheap.
November 29, 2019

Needed a flight for vacation. Checked multiple sites and found the best deal here. Have used this site in the past and definitely use this site again. Thanksso much.

Date of experience: November 29, 2019
Michigan
1 review
0 helpful votes
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I'm not sure yet until after my trip
December 2, 2019

It was easy to book it but I been unable to choose my seat...:::::::::::::::::::::::;:;;;;;;;;;;;;((((((((

Date of experience: November 29, 2019
Texas
1 review
0 helpful votes
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Great
November 29, 2019

Justfly is always my first choice when booking tickets. I love the ease of finding flights for for my trips and I always get the best prices. You can't go wrong with JustFly

Date of experience: November 29, 2019
New York
1 review
0 helpful votes
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JusFly comes through every time?
November 29, 2019

I have had to book a bunch of flights lately. I have searched a number of sites for good deals and JustFly has come through with the best deal and easiest site to navigate each time.

Date of experience: November 29, 2019
Jamaica
1 review
0 helpful votes
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This experience was pretty awesome
November 29, 2019

I booked my vacation and surprised how easy this made it. It was quick and easy. Thank you. Will share with friends and family.

Date of experience: November 29, 2019
New York
1 review
0 helpful votes
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The easiest site to use ever!
November 29, 2019

I am so happy i used Justfly.com, Easy to use and accurate. The price i paid for my ticket is unbelievable. Very cheap. Thanks justfly.com

Date of experience: November 29, 2019
California
1 review
0 helpful votes
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AMAZING!
November 29, 2019

Very easy to navigate, great deals and over all I had a great experience! I booked two trips and I am beyooooooond excited!

Date of experience: November 29, 2019
California
1 review
0 helpful votes
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Online switch
December 2, 2019

I had bad experience on line first ticket low layover came back online and it was stated seat gone as we were talking-
So now went online did it myself not as good for choicest

Date of experience: November 29, 2019
New Jersey
1 review
0 helpful votes
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Thanks for great service.
November 29, 2019

It's easy to choose and easy to book
Thanks for great service!
This is the first time i booked with justfly and i love it

Date of experience: November 28, 2019
New York
2 reviews
2 helpful votes
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NEWER AGAIN!(((
December 1, 2019

I booked my tickets. I've got the confirmation letter on e-mail. Money were gone from my banking account. So I relaxed... And a few hours later my order has been CANCELED with no reason!( Mesed up completely!((( NEVER BUY FROM THEM!

Date of experience: November 28, 2019