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JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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It was very easy to navigate the site and search for the right itinerary and price. By taking advantage of the flexible flight options provided, I made a few adjustments with my schedule and saved close to $300 on this trip.
Easy to navigate and great options to choose from. Would recommend to anyone. I am yet to fly though so let's if the coordination will be easy.
Good prices... easy to navigate website! Discount travel made easy... lots of choices... secure website
I will never buy ticket. Boycott Justfly.com.
My flight with Delta airlines was canceled for no reasons. Justfly. Com couldn't help even after I paid $890
I recently lost my father and living in Northern Michigan makes travel difficult at times to see my Mother... You guys have been nothing short of amazing and it has helped to bring a family together! Thank you
I booked a round trip ticket through your company and upon departing from my return trip I realized the drop off city is Newport Stewart. I orginally booked a round trip from LGA to SAV.
Realizing the error customer service was no help and could offer me nothing but to spend more money to correct the mistakes.
I never right a review but after this experience I had to share me story and will spread the word.
One of the best flight company out there. The service is good, always on time unless it's a serious problem like weather. You have enough space and you seat comfortably during your flight.
All the time good service. Always answered Questions. Beyond putting words.
Great for getting cheap flights but the insurance plan they offer isn't good also customer service needs some work
Always happy to book my ticket in JustFly, recommended to some friends, & useful
Needed a flight for vacation. Checked multiple sites and found the best deal here. Have used this site in the past and definitely use this site again. Thanksso much.
It was easy to book it but I been unable to choose my seat...:::::::::::::::::::::::;:;;;;;;;;;;;;((((((((
Justfly is always my first choice when booking tickets. I love the ease of finding flights for for my trips and I always get the best prices. You can't go wrong with JustFly
I have had to book a bunch of flights lately. I have searched a number of sites for good deals and JustFly has come through with the best deal and easiest site to navigate each time.
I booked my vacation and surprised how easy this made it. It was quick and easy. Thank you. Will share with friends and family.
I am so happy i used Justfly.com, Easy to use and accurate. The price i paid for my ticket is unbelievable. Very cheap. Thanks justfly.com
Very easy to navigate, great deals and over all I had a great experience! I booked two trips and I am beyooooooond excited!
I had bad experience on line first ticket low layover came back online and it was stated seat gone as we were talking-
So now went online did it myself not as good for choicest
It's easy to choose and easy to book
Thanks for great service!
This is the first time i booked with justfly and i love it
I booked my tickets. I've got the confirmation letter on e-mail. Money were gone from my banking account. So I relaxed... And a few hours later my order has been CANCELED with no reason!( Mesed up completely!((( NEVER BUY FROM THEM!
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at [email protected] if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.
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