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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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JustFly was helpful in booking my flights. The only thing that bothered me is it tried to prompt me to pay $100 more for my ticket when I went to check out. It said the price I had originally gotten wasnt available. Good thing I closed out and tried again because it actually was.
It was easy getting the flights but when it came time for the insurance they never said what was going to be covered. Last time I bought insurance and had to use it they denied me.
I found it easy to find tickets that met my needs and worked with my availability. Ticket prices were much cheaper than elsewhere which was also appealing. I would definitely use Just Fly again in the future.
I could find some cheaper flights here but the problem is you have to pay extra 20 bucks to change or cancel in 24 hours. Some other travel agency websites are free for 24 hours change / cancellation. Also be aware that some tickets have different airports for connecting flight.
Great experience. I wish it could save the itinary on my kayak app, where I booked the tickets. It would have made it easier instead of creating a new account on just fly.
Easy to book, no hassle, quick confirmation email was sent to me within 10 minutes. I'd recommend booking with JustFly!
I booked my flight but when I received my confirmation the times and flight number was incorrect. When I called them, within 20 min of booking, I was told they could not help me. However, I could cancel the flight and rebook for a fee. This was a glitch in their system why am i being charged a fee?
Any positive reviews are lies.
I would give JustFly -1 if I could. Whatever you do DON'T use JustFly. They hold you up by not letting you cancel a flight within 24 hours of your reservation without charging $75 per traveler. In my case $225. They are thieves. Several lawsuits have been filed against them. If you travel DON'T use JustFly.
Love justfly. My daughter used to live in Houston and i ALWAYS got the best prices and flight times. Recommend the site to everyone!
Found flights easily that conformed with our travel needs. Rates were cheaper than several others we looked at. Will use again!
It's an easy, fast and helpful app. I was looking for a flight for at least one month ago and the Justfly was the cheapest one. I just booked a flight in the first time that I enter in the app. Thank you guys!
I have been using JustFly for over two years now and will continue to do so. They make finding the right flight for an affordable price extremely easy. The customization options help me dial in on exactly the right flights I need and I dont have to worry about a complicated website. JustFly soars above the competition... Keep it up
Best prices by far!
Traveling to warmer climate this winter
Thank you for your very competitive prices
It was easy to look at and compare flight information and I found what I was looking for within the budget I had allocated efficiently.
This is my first time booking with Justfly. I am extremely happy with my booking arrangements. After searching for days, I found the lowest fares and best flying times with Justfly.com. Now I will have a relaxed and enjoyable holiday season because Justfly has facilitated my travel arrangements. Thank you Justfly!
Prices change fairly quickly, did miss out on the best deal, but the number of tickets available did show some of the time. Processing for flights was quick.
This is the worst service that I have ever used. There are hidden fees if you cancel even within 24 hours, and they do not return the fee you pay for a change flight option. If you don't select the option, you will be charged $75.00 to cancel a flight on the same day.
And try to find a cancel selection on the support page that actually takes you to a way to cancel. You get returned back to your itinerary and there is no way to cancel online.
Please save yourself a lot of trouble, and don't use Just Fly. This is a very bad company.
Good price cheaper than other site, Very quick to get reservation and easy to navigate the website
Very secure website
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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