Justfly.comReviews 6,165

DO NOT UNDER ANY CIRCUMSTANCES USE JUSTFLY! I am military and my orders changed last minute. My flight home needed to be changed and they were going to charge me $5,738 to change my flight. The only other option was to cancel and only get a partial refund 6-8 weeks after the holiday. I was just on the phone with them for 3 HOURS and getting the run around. I was transferred to about 6 people, the last one being the only one without a language barrier issue. Each time I was transferred I had to reconfirm my identity and re-explain the issue. Very infuriating. I sent them a copy of my military orders to prove they just changed and no one would help. My advice is to just pay the extra money to book DIRECTLY with the AIRLINES! DO NOT USE JUSTFLY EVER!

When booking a round trip DSM to CGK for a price quoted at per ticket of approximately $850/seat, once all the passenger and purchase information was entered, the price suddenly jumped to over $5,000/seat. I cancelled that process and tried again for the exact same ticket. There were no surprised the second time around, but I am much less confident in using your site again.
Being charged an extra fee so I can have a seat next to my wife, I do not like at all. If I find a vendor who does not charge such a fee, I will not be using your service again.

They will steal all your money. The terms and regulation is so broad, they can make rules as they go. They are thief. They told me i cant change my travel date and cancellation fee is not just one payment. You have to pay administrative fee plus airline fee's f( for international flight, you are losing $500 for cancellation even if you use them to book for another date). Any other website only have one cancellation fee. I will never use this site again and i hope this gives a warring not to use them.

They hide your email address and make it impossible to resolve simple issue... let this email show proof you are not willing to deal with your broken checkout system
I have call twice to too two different individuals, who refuse to correct my bookings issues. I do not need two seats for myself but one for my wife & one for myself
Your email confirmation show's me twice with my wifes DOB... not mine... Because you wer no help I have booked new flights directly with Aeromexico / Delta

I just got off the phone with Aeromexico / Delta it appears the two people I spoke with@ your place of bossiness today are mis-informed or mis representing my request.
The booking has not been confirmed... and once again your system entered my name twice... once with my birth date and the other with my wife's birth dates.
I have already booked another flight directly with Aeromexico / Delta. So just do the right thing and cancel the charges... AMEX has already been put on alert for this matter