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JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I need to pay more attention regarding ticket purchases for changing times of departure it should be part of the customer service I need to understand the restrictions prior to purchase
I was delighted that I was able to find a flight on the days I needed and at a price cheaper than I found elsewhere.
Booking my flight was very easy to complete! It was hassle-free also the price shown on the search page was the price I paid.
My daughter lives in South Beach and my nephew is in New York City so my son and I are traveling regularly I have family in LA and Colorado as well JustFly usually has the lowest fares!
The experience was great. It shows me everything I need, including baggage and waits time.
Well recommended very nice helped full. Secure safe safe well enjoy your journey. Enjoy your holiday
They really found me the lowest price! And with the dates I was looking for. Fast and easy. Very happy!
Flight prices on your site for the most part were below other sites to purchase flights. Would I use your site again... yes
One of the best website to purchase the airplane ticket. The price still remains the same
Providing helpful content for free on this website is a good way and easy to search your fly. It really helpful. This website help me to find the fly I want give me the solution.
I shopped around for my flight. JustFly was more than competitive and so easy to use. Because of the different links that could go into I was able to find the flight that had my times and that I could bring on a carry on.
Thanks!
Justfly found the best price available online for a trip to the England for New Years! It was easy to use and $ was better than on the actual airline website! Only drawback is not being able to find out the price of checked luggage. Otherwise, it was awesome!
I was able to book my multi-city travel plans with ease. Thanks JustFly!.
Very easy to book, and great deals!
I recommend using this because it kept me alert about deals, and the website is nicely organized.
This was just what I wanted simple and quick being so busy with holiday activities this was just what I wanted.
Good Experience. Would appreciate if you can introduce
Very Reliable Customer Service. Flight delayed, gave a call, was on the next flight within the hour.
I had to book a very last minute flight for family emergency but the price was ridiculous. But Julyfly.com gave various options for the CHEAPEST price available online. Thank you.
It was easy to book my flight. I had my sister in law book the flights for me and it was simple and easy
I found the site had great options to find my lowest fare. I searched several sites and this was by far the best price.
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at [email protected] if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.
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