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Justfly.com

2.7

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
745
value
703
shipping
313
returns
514
quality
614

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Not bad
December 12, 2019

I need to pay more attention regarding ticket purchases for changing times of departure it should be part of the customer service I need to understand the restrictions prior to purchase

Date of experience: December 12, 2019
Nevada
1 review
0 helpful votes
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Great experience
December 12, 2019

I was delighted that I was able to find a flight on the days I needed and at a price cheaper than I found elsewhere.

Date of experience: December 12, 2019
Virginia
2 reviews
0 helpful votes
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User Friendly Interface
December 12, 2019

Booking my flight was very easy to complete! It was hassle-free also the price shown on the search page was the price I paid.

Date of experience: December 12, 2019
Germany
1 review
0 helpful votes
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I love to book w Justfly!
December 12, 2019

My daughter lives in South Beach and my nephew is in New York City so my son and I are traveling regularly I have family in LA and Colorado as well JustFly usually has the lowest fares!

Date of experience: December 12, 2019
California
1 review
0 helpful votes
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Great experience
December 12, 2019

The experience was great. It shows me everything I need, including baggage and waits time.

Date of experience: December 11, 2019
Turkiye
1 review
0 helpful votes
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Excellent is the word
December 11, 2019

Well recommended very nice helped full. Secure safe safe well enjoy your journey. Enjoy your holiday

Date of experience: December 11, 2019
California
1 review
0 helpful votes
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Easy and fast.
December 11, 2019

They really found me the lowest price! And with the dates I was looking for. Fast and easy. Very happy!

Date of experience: December 11, 2019
California
1 review
0 helpful votes
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Flying is to darn expensive... but
December 11, 2019

Flight prices on your site for the most part were below other sites to purchase flights. Would I use your site again... yes

Date of experience: December 11, 2019
Illinois
1 review
0 helpful votes
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Justfly is the best
December 11, 2019

One of the best website to purchase the airplane ticket. The price still remains the same

Providing helpful content for free on this website is a good way and easy to search your fly. It really helpful. This website help me to find the fly I want give me the solution.

Date of experience: December 11, 2019
Ohio
1 review
0 helpful votes
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Easy to use
December 11, 2019

I shopped around for my flight. JustFly was more than competitive and so easy to use. Because of the different links that could go into I was able to find the flight that had my times and that I could bring on a carry on.
Thanks!

Date of experience: December 10, 2019
Florida
1 review
0 helpful votes
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Justfly found the best price available online for a trip to the England for New Years! It was easy to use and $ was better than on the actual airline website! Only drawback is not being able to find out the price of checked luggage. Otherwise, it was awesome!

Date of experience: December 10, 2019
Minnesota
1 review
0 helpful votes
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Easy to book!
December 10, 2019

I was able to book my multi-city travel plans with ease. Thanks JustFly!.

Date of experience: December 10, 2019
New Jersey
1 review
0 helpful votes
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Mrs. Morgan
December 10, 2019

Very easy to book, and great deals!
I recommend using this because it kept me alert about deals, and the website is nicely organized.

Date of experience: December 10, 2019
Canada
1 review
0 helpful votes
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Quick and simple
December 10, 2019

This was just what I wanted simple and quick being so busy with holiday activities this was just what I wanted.

Date of experience: December 10, 2019
Virginia
1 review
0 helpful votes
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Good Experience
December 10, 2019

Good Experience. Would appreciate if you can introduce

Date of experience: December 10, 2019
South Carolina
1 review
0 helpful votes
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Great Customer Service
December 10, 2019

Very Reliable Customer Service. Flight delayed, gave a call, was on the next flight within the hour.

Date of experience: December 10, 2019
Massachusetts
1 review
0 helpful votes
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The Quickest and The Cheapest
December 10, 2019

I had to book a very last minute flight for family emergency but the price was ridiculous. But Julyfly.com gave various options for the CHEAPEST price available online. Thank you.

Date of experience: December 10, 2019
South Carolina
1 review
0 helpful votes
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Fast service
December 10, 2019

It was easy to book my flight. I had my sister in law book the flights for me and it was simple and easy

Date of experience: December 10, 2019
Ohio
1 review
0 helpful votes
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Lowest fare and great options
December 10, 2019

I found the site had great options to find my lowest fare. I searched several sites and this was by far the best price.

Date of experience: December 9, 2019
Texas
1 review
0 helpful votes
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Excelente
December 10, 2019

Muy profesional fue muy rĂ¡pido y facil la compra gracias por ayudarnos ya que aveses no tenemos mucho tiempo para hacer las reservaciones

Date of experience: December 9, 2019