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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Don't pay extra for seleted seat because eventually it depen on the airline where they want you to sit. And you might not get the money back from agency. This is really bad!
Airlines are required to give passengers 24 hours of free cancellation. Expedia and Priceline offer 24 hours of free cancellation. Justfly announces 24 hours of cancellation-- and conceals the fact that they will charge you HEAVILY for taking advantage of what is normally a free service. This is profoundly unethical. DO NOT USE JUSTFLY.
I have been using JustFly for quite a long time. It is so far my favorite website to purchase my flight tickets.
Just ordering a ticket is not enough for me to give a satisfactory review. First I want to know I am getting the service I purchased so this review is premature
Thank you user friendly and was able to find the flights needed.
The entire booking process was so easy and automated. I have used Justfly before and their customer service is attentive and helpful.
Easy to buy, and great customer service support, will buy from there again.
Fast service and upto date information. Telling that progressing and confirmation of ticket in e mail.
I'm glad I was able to book a round trip for such a great price but I would've liked to see more flights and times for the original date I wanted to book. This trip is important to me because I'm flying home to see my mother who recently had a stroke. I wanted to fly out on Friday evening but all the times available were too early and Saturday rates were good but mostly for American Airlines which is one of the worst airlines I've ever been on. I would've been willing to pay a little more for my flight if there were more times available and different airlines offered. When I'm looking for a flight I'm not just looking for the cheapest price. I'm looking for an airline that has reasonable layover times and if they have a variety of times available for the flight I'm looking for. I saw that one airline had multiple flights leaving at 5am on Friday but no other times for later that day and no flights on Saturday. But the worst airline has all the flights for Saturday?!?! That just doesn't make sense to me. I'm happy I got a good deal but I wish I could've gotten my flight for the day I originally wanted on anything other than AA. I don't fly a lot but I'm sure that these companies aren't as limited as it seems on the website.
I love how just fly always has awesome deals on flights for my daughter coming home for the holidays from school, and also myself and my husband use just fly for our trips as well. Always better deals than the other sites, and always have alternatives for other days. We love just fly!
Easy and convenient to book. Taxes and fees are a little higher than the competitors. Overall I give it a four.
Continue to buy here as it's reliable website. Always updating on flight status. Easy to use website
Was very easy to order ticket. I am completely satisfied with my purchase and will definitely be using the site in the coming future
Justfly is my go-to website for the best prices on flights. It's easy to navigate and search for options. Highly recommend!
Quick booking and best flight itinerary I saw online.
I got a good price AND good service I would buy my flight tickets with you. It was easy to find the flight AND then ti buy It Is just want to suggest to say that if you get the cheapest you cannot do the check in on línea.
It was below average I ask to change my ticket so I can line up with my vacation time. They refused I did tell them I made a mistake and didn't catch it til after the flight was booked still refused so now my flight is longer then I need and I will have to be back at work. Really upset
JustFly made it easy for me to book my flight and I got the best rate from them after shopping around. Great customer service!
Very easy to complete transaction. Direct link from Kayak and all search fields were populated. Used this service before and had positive experience. Will recommend.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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