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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I had a great experience... user friendly... I'm not really a techie... but i did get through the reservation process with ease
I tried checking different websites for cheap flight to Toronto and Justfly has the cheapest offer and the flight time is very satisfactory compared to other sites that there are several hours of stopover.
Very easy to navigate site. No hidden fees. All information was visible and valid.
Please recommend more alternative lower prices surrounding the chosen dates; so customers can have more options.
Staffs are pretty nice.And answer the phone faster than the others
I have recently become comfortable with flying and booking my own airline tickets now thanks to Justfly.com. I love the features they offer such as searching for alternative dates with sliding prices that really helps and it's very helpful that I can sort the flights out either by shortest travel time or by cheapest price that really helps me too. Thanks Justfly.com for taking the anxiety away out of flying!
The site is easy to navigate, and the prices are sorted well according to the user's preferences.
I always find what I need on Justfly. Great flights at reasonable prices. I have never been disappointed.
The website was easy to work with. I have used Justfly in the past I am always satisfied with a good rate.
Very happy with the price. We used the price alerts and waited for the price we could be happy with. The price alerts came in on a regular basis as we had put in several available options trying to find the cheapest and shortest route for any given date combo that would fit into our plan
Easy to navigate. I only had a few minutes before leaving for a Christmas party and was done in 5 minutes.
The way just fly is looking to get best fares is Outstanding. Got a best fare fly I seen ever.
Bought a ticket - and the "insurance" online it says that it can be cancelled and a full refund will be given back for any reason. So I bought it. Regardless - I needed to cancel my flight - and I called thinking it was going to be simple they told me it was non refundable- and that I would need to pay an additional 80 dollars to cancel - and I asked what did I pay for insurance then? Regardless it's terrible customer service. Will be leaving a review on BBB. And the insurance they sell additional on the site is a joke next time I know not to buy it. Or from this travel agency. What a joke.
I looked all over for flights and this site was by far the cheapest! All the other sites were $200+ more for the same exact flights! Easy to book as well!
You prices are cheaper than anywhere else. Unbeatable prices. Promp alert system. The only inconvenience is affirm as payment was unable to use it and had a notification that my credit is lock on which is not.
I bought a flight that turned out to be in the wrong date and could not cancel it or make any changes because I bought it through justfly.
The site was easy to find travel dates and prices. I was very pleased with the site. I would recommend this site to my friends and family.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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