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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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My experience was good,. Was easy to find, fast,. I"ll use it again
I like this sight because its easy, fast, and i always get a super deal. Thanks
After reading other reviews i was sceptical about purchasing a ticket from then but everything went smoothly. Worth it
I've booked several flights through JustFly.com and the site is always easy to navigate. They also keep me updated with the flight alerts I've set so I can make sure I booked the flight that works best for me financially.
Never make mistakes always give more details.if we buy air tickets always use this website.
I had searched many websites, finally picked up one from
JustFly
If you see a good price just buy because odds are it will go up the next day
Great prices. Best I found on the booking sites. I especially appreciate that Justfly is with Rakuten!
Easy to access and excellent price. Received confirmation within a timely manner and I was able to request seat assignments.
Just fly gives you an easy experience to book a flight so effortlessly! Gives you many choices, just pick the flight & go.
So simple and easy to navigate and find exactly what suits my budget and time constraints.
I liked the simple yet clear instructions to decide where and when to go with good prices. I am very happy with my experience!
Timely air reservations at a very fair price. Thanks.
It was within a hour from making my flight purchase that I realized I had selected the wrong return date. I called customer service and was able to cancel and repurchase the correct flight all within a few moments. I think it was all in the timing and if I had waiting any longer then the terms of my purchase wouldn't have allowed me to make the change so easily and quickly. Customer service was very nice and concise. I'll fly with justfly again!
It was very easy to use, have not had a problem with them
This was my first time searching for flights on this site. It was very easy to use and see all of my airline options. Will definitely be looking on this site when purchasing my next flight.
I bought the ticket today, it was very fast and pretty easy. Thanks you JustFly.
Search through Kayak.com I found JustFly has low price and very fast to respond. Quickly give me accurate itinerary.
I wanted to purchase economy tickets for a trip to Italy for my family, specifically so I could select seat assignments so we could all sit together. (I would have gladly paid extra for this.) The Justfly website lead me to believe I was purchasing economy tickets. They charged an extra fee so I could select our seat assignments. The confirmation email said the 1st checked bag was included with the ticket (which is only available on economy or above).
When I checked in for the flight I discovered the tickets were basic economy -- not economy. Our seats were not together (which meant that my 10 year-old daughter had to sit alone). I rechecked the confirmation email. All that stuff about seat assignments? The fine print says they're just seat requests -- not guaranteed. I called Justfly. The only "mistake" they acknowledged was their confirmation email stating that the first checked bag was included with tickets. Oh well. Lesson learned.
I would never ever, ever use this travel site again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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