Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Justfly.com

Justfly.com

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Justfly.com?
grey stargrey stargrey stargrey stargrey star

Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
745
value
703
shipping
313
returns
514
quality
614

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Emily O.
Unfollow Emily O.
Share Review
Report Review

Easy Peasy
December 22, 2019

I was able to book my tickets easily and quickly. No issues. And the price was great. Can't wait for my trip!

Date of experience: December 21, 2019
Indiana
1 review
0 helpful votes
Follow Wen V.
Unfollow Wen V.
Share Review
Report Review

Some bugs to work out
December 21, 2019

I tried to place an order a couple of times yesterday, but for some reason, they could not process it. After having tried a few other booking companies, I came back to JustFly this afternoon, and was glad it worked this time.

Date of experience: December 21, 2019
Texas
1 review
0 helpful votes
Follow Jonathan M.
Unfollow Jonathan M.
Share Review
Report Review

Bait and switch
December 24, 2019

Needed 3 round trip tickets for Houston to Lax. When I clicked on to input my information for the tickets, the price for the tickets changed after I placed the information for the first ticket. I called customer service in less than 5 minutes and explained the situation. They could not give me the price that was offered in the beginning for all three tickets. They ticket was cancelled and I was charged a cancellation fee. This is false advertising because I couldn't get all the tickets for the price offered and worst of all I got charged for something that was out of my control.

Date of experience: December 21, 2019
North Carolina
1 review
0 helpful votes
Follow Narciso V.
Unfollow Narciso V.
Share Review
Report Review

Fabulous
December 21, 2019

Can take advantage the small price difference in my favor. Also the ease of working with the website

Date of experience: December 21, 2019
Florida
1 review
0 helpful votes
Follow Ludvin C.
Unfollow Ludvin C.
Share Review
Report Review

Thanks
December 21, 2019

Sencilla y rapida la compra de los boletos de avion

Date of experience: December 21, 2019
Canada
1 review
0 helpful votes
Follow Cornelius B.
Unfollow Cornelius B.
Share Review
Report Review

Good price And good service.
December 21, 2019

Convenient quick and easy for booking also had the best price. Recommended site for flight booking. Probably will use the site again if I need to book a flight.

Date of experience: December 20, 2019
California
3 reviews
15 helpful votes
Follow Dave b.
Unfollow Dave b.
Share Review
Report Review

Super very says would give me a discount on the ticket that already had the same price that I saw online earlier which felt very uncomfortable on booking it but I did anyway but it seems like your Company runs on dishonesty that's OK I'll let people know that

Date of experience: December 20, 2019
Louisiana
1 review
0 helpful votes
Follow April U.
Unfollow April U.
Share Review
Report Review

Quick Service
December 21, 2019

At the last minute I needed a ticket for a trip. JustFly had the best prices and I was able to purchase the ticket quickly.

Date of experience: December 20, 2019
Arizona
1 review
0 helpful votes
Follow Goher W.
Unfollow Goher W.
Share Review
Report Review

Best costumer service
December 21, 2019

They are available, listening to costumer, resolve their problems, take care, and follow up call. I am waiting for one request to confirm that I will not be charge additional cost, as the airline representative mentioned.

Date of experience: December 20, 2019
New York
1 review
0 helpful votes
Follow Mahamoud I.
Unfollow Mahamoud I.
Share Review
Report Review

Just Fly reviw
December 20, 2019

My experience with Justlfy has been amazing. They always have th ebest prices and it is quite simple to complete your booking with no hassle. It is also great that they accept Affirm.

Date of experience: December 20, 2019
Illinois
1 review
0 helpful votes
Follow Stevana X.
Unfollow Stevana X.
Share Review
Report Review

Cheap!
December 20, 2019

Had no trouble ordering cheap flights. I order my tickets from here every time I fly. I have also recommended it to family and friends.

Date of experience: December 20, 2019
North Carolina
1 review
0 helpful votes
Follow Marcenia B.
Unfollow Marcenia B.
Share Review
Report Review

Easy to book flights.
December 20, 2019

I would recommend this website to all my family and friends. My experience with reservation and flights have been okay some delays due to weather and other factors but overall a good experience.

Date of experience: December 20, 2019
Colorado
1 review
0 helpful votes
Follow HUBERT E.
Unfollow HUBERT E.
Share Review
Report Review

JustFly saved me
December 20, 2019

The whole experience was very easy. I was able to find a cheap fly to Lome at a price I couldn't see anywhere. Thank you

Date of experience: December 19, 2019
Canada
1 review
0 helpful votes
Follow Michelle V.
Unfollow Michelle V.
Share Review
Report Review

Quick and easy
December 19, 2019

Had multiple flights to choose from. Picked the best suited for myself. Check out and confirmation was quick.

Date of experience: December 19, 2019
Pennsylvania
1 review
0 helpful votes
Follow Andrew O.
Unfollow Andrew O.
Share Review
Report Review

Booking reference
December 19, 2019

I've used JustFly frequently and it consistently gives me the best fares, thank you

Date of experience: December 19, 2019
Texas
1 review
0 helpful votes
Follow margaret K.
Unfollow margaret K.
Share Review
Report Review

I will tell all my friends and family to go to your website. I was just browsing around and found your website and just a few clicks and I saved money and it was so easy to do

Date of experience: December 19, 2019
California
1 review
0 helpful votes
Follow James K.
Unfollow James K.
Share Review
Report Review

Search is little bit slow
December 19, 2019

Search is little bit slow, sometimes did not get expected result.

Date of experience: December 19, 2019
New Jersey
1 review
2 helpful votes
Follow Ju S.
Unfollow Ju S.
Share Review
Report Review

Will never use them again
December 22, 2019

Diseaster! I paid for sit reservation for me and my 1.5year old child. Even though I selected sits at booking now I am assigned in different row than my toddler. When I called them they told me- deal with it we cannot do anything. I have no idea how I'm going to to fly! I need to hilgiht that I paid extra for the sits I selected. I will never use them.

Date of experience: December 18, 2019
Maine
1 review
1 helpful vote
Follow Dilian B.
Unfollow Dilian B.
Share Review
Report Review

Worse experience ever!
December 22, 2019

I bought ticket with Just Fly two months ago and a week before my travel they change the departure time so it was impossible to make my connection fly. I stay with those people every day for more than two hours and they just move me from one rep. To another nothing changes. They didn't know what they were doing. So on the end they ask me to wait another 12 hours just one day before My fly and I wasn't sure that they will help me at all so I canceled the tickets an I bought another one from a different company. Stay aware this is happening second time to me with this company. DO NOT BUY TICKETS WITH "JUSTFLY".

Date of experience: December 18, 2019
New Mexico
1 review
1 helpful vote
Follow Debra P.
Unfollow Debra P.
Share Review
Report Review

Almost booked twice!
December 22, 2019

After entering all info, message popped up that the fare increased by $35. I said ok. Then another message popped up that the fare was no longer available. So I started making another reservation. Just before I hit "confirm" I received an email with my booked itinerary for the first flight! And the second flight was at the original price. Not real happy this time around.

Date of experience: December 18, 2019