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JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I was able to book my tickets easily and quickly. No issues. And the price was great. Can't wait for my trip!
I tried to place an order a couple of times yesterday, but for some reason, they could not process it. After having tried a few other booking companies, I came back to JustFly this afternoon, and was glad it worked this time.
Needed 3 round trip tickets for Houston to Lax. When I clicked on to input my information for the tickets, the price for the tickets changed after I placed the information for the first ticket. I called customer service in less than 5 minutes and explained the situation. They could not give me the price that was offered in the beginning for all three tickets. They ticket was cancelled and I was charged a cancellation fee. This is false advertising because I couldn't get all the tickets for the price offered and worst of all I got charged for something that was out of my control.
Can take advantage the small price difference in my favor. Also the ease of working with the website
Convenient quick and easy for booking also had the best price. Recommended site for flight booking. Probably will use the site again if I need to book a flight.
Super very says would give me a discount on the ticket that already had the same price that I saw online earlier which felt very uncomfortable on booking it but I did anyway but it seems like your Company runs on dishonesty that's OK I'll let people know that
At the last minute I needed a ticket for a trip. JustFly had the best prices and I was able to purchase the ticket quickly.
They are available, listening to costumer, resolve their problems, take care, and follow up call. I am waiting for one request to confirm that I will not be charge additional cost, as the airline representative mentioned.
My experience with Justlfy has been amazing. They always have th ebest prices and it is quite simple to complete your booking with no hassle. It is also great that they accept Affirm.
Had no trouble ordering cheap flights. I order my tickets from here every time I fly. I have also recommended it to family and friends.
I would recommend this website to all my family and friends. My experience with reservation and flights have been okay some delays due to weather and other factors but overall a good experience.
The whole experience was very easy. I was able to find a cheap fly to Lome at a price I couldn't see anywhere. Thank you
Had multiple flights to choose from. Picked the best suited for myself. Check out and confirmation was quick.
I've used JustFly frequently and it consistently gives me the best fares, thank you
I will tell all my friends and family to go to your website. I was just browsing around and found your website and just a few clicks and I saved money and it was so easy to do
Search is little bit slow, sometimes did not get expected result.
Diseaster! I paid for sit reservation for me and my 1.5year old child. Even though I selected sits at booking now I am assigned in different row than my toddler. When I called them they told me- deal with it we cannot do anything. I have no idea how I'm going to to fly! I need to hilgiht that I paid extra for the sits I selected. I will never use them.
I bought ticket with Just Fly two months ago and a week before my travel they change the departure time so it was impossible to make my connection fly. I stay with those people every day for more than two hours and they just move me from one rep. To another nothing changes. They didn't know what they were doing. So on the end they ask me to wait another 12 hours just one day before My fly and I wasn't sure that they will help me at all so I canceled the tickets an I bought another one from a different company. Stay aware this is happening second time to me with this company. DO NOT BUY TICKETS WITH "JUSTFLY".
After entering all info, message popped up that the fare increased by $35. I said ok. Then another message popped up that the fare was no longer available. So I started making another reservation. Just before I hit "confirm" I received an email with my booked itinerary for the first flight! And the second flight was at the original price. Not real happy this time around.
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at [email protected] if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.
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