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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Dave was patient and supportive and stuck with me until it was done. (About 3 hours)
Waited for call.
Phone never ringed.
Never got a solution.
Please don't charge me $5.00 fee
Doctor was able to help me understand my question much better and i feel much better after speaking to him
I already answered these questions and find this annoying. And how I need to use up characters to have enough
Hello Cari,
We understand how challenging this experience may have been and sincerely hope our team has been able to assist you. If you need further support, please feel free to reach out to ux. We’re ready to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645
Jarid O was quick and helpful for diagnosing my failed washing machine issue. He was knowledgeable and got me the resources and links I needed quickly. I appreciate the quick help.
Doctor C reassured me that the small amount of grape that my dog ingested was not enough to harm her, but to keep an eye on her for 24 hours to make sure behavior didn't change.
Great experience with quick, knowledgeable, and thorough responses.
I told him the problem and he immediately understood my confusion. We had a good laugh
It was good I was able to talk through my concerns and the Dr. gave me some other options
Hello Mike,
We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645
Dan did amazing with in 5 min he knew what was wrong with my enclave told us what he thought and sure enough it was what Dan said! Dan helped fix my enclave thank you
Needed advice and guidance on how to go about changing will and trust.
Technician called and was knowledgeable and friendly. However, as he started to explain how to look at the oven to determine if there was an electrical issue causing the smell coming from the oven when on, the call started to be staticky and cut off. The phone flipped over then to a recording asking for a review of JustAnswer, and we hadn't even got an answer to our question!
Hello Ronette,
Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645
After about ten minutes of trying to tell the chatbot i would like to describe our issue to a person the chatbot thought we should talk to a person. I agreed and was directed to a screen to enter our cc number for a $1.00 charge for help. Stupid me, I did this and it popped up that we were being charged $56.00. I did not want a recurring $55.00 charge every month, so no. Then as this was happening our cc company was calling as they saw this a fraud. The tech support site showed they would refund $55.00 of the $56.00 but we'll see. I feel I got off cheap if I get the $55.00 back and don't have to block our card and get a new one. What a rip.
Hello,
We understand how challenging this experience may have been and sincerely hope our team has been able to assist you. If you need further support, please feel free to reach out to ux. We’re ready to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645
I received the information needed. This is a good service for a reasonable price.
Thank you Dr Porter for your advise. It was very helpful and made me feel better. I was in a panic, and after talking to you I feel better Thank you
My rambunctious young 7 lb cat may have consumed flea/tick medicine for a 44 lb dog. General Google searches showed it could be fatal. The vet here said not to worry. He put my mind at ease. 10 hours later, the cat is fine.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello Reba,
Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645