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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,377
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Dave was patient and supportive and stuck with me until it was done. (About 3 hours)

Date of experience: May 18, 2025
Missouri
1 review
0 helpful votes
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Waited for call.
Phone never ringed.
Never got a solution.
Please don't charge me $5.00 fee

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 19, 2025
JustAnswer S. JustAnswer Rep
10 months ago

Hello Reba,

Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

Ohio
1 review
0 helpful votes
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Great answer
May 29, 2025

Doctor was able to help me understand my question much better and i feel much better after speaking to him

Date of experience: May 19, 2025
Wisconsin
1 review
0 helpful votes
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Already did this
May 29, 2025

I already answered these questions and find this annoying. And how I need to use up characters to have enough

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 19, 2025
JustAnswer S. JustAnswer Rep
10 months ago

Hello Cari,

We understand how challenging this experience may have been and sincerely hope our team has been able to assist you. If you need further support, please feel free to reach out to ux. We’re ready to help.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

North Carolina
1 review
0 helpful votes
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Jarid O was quick and helpful for diagnosing my failed washing machine issue. He was knowledgeable and got me the resources and links I needed quickly. I appreciate the quick help.

Date of experience: May 19, 2025
Nebraska
1 review
0 helpful votes
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Dog /toxicology Issue
May 29, 2025

Doctor C reassured me that the small amount of grape that my dog ingested was not enough to harm her, but to keep an eye on her for 24 hours to make sure behavior didn't change.

Date of experience: May 19, 2025
Kentucky
1 review
0 helpful votes
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Arts/Crafts Value Assessment
May 29, 2025

Great experience with quick, knowledgeable, and thorough responses.

Date of experience: May 19, 2025
NL
1 review
0 helpful votes
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Computer glitch..
May 29, 2025

It was helpful but I've now forgotten his suggestions. Thanks.
Rog.

Date of experience: May 19, 2025
Rhode Island
1 review
0 helpful votes
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I told him the problem and he immediately understood my confusion. We had a good laugh

Date of experience: May 19, 2025
Arkansas
1 review
0 helpful votes
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Help with allergy meds
May 29, 2025

It was good I was able to talk through my concerns and the Dr. gave me some other options

Date of experience: May 19, 2025
Arizona
1 review
0 helpful votes
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Mike
May 29, 2025

All the so called Dr told me was to go to the clinic. I'm so sorry I bothered him

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 19, 2025
JustAnswer S. JustAnswer Rep
10 months ago

Hello Mike,

We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

Michigan
1 review
0 helpful votes
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Dan did amazing over the phone
May 29, 2025

Dan did amazing with in 5 min he knew what was wrong with my enclave told us what he thought and sure enough it was what Dan said! Dan helped fix my enclave thank you

Date of experience: May 18, 2025
Canada
1 review
0 helpful votes
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Motor home problems
May 29, 2025

Very easy to understand and helpful all the way though the problem.

Date of experience: May 18, 2025
Oklahoma
1 review
0 helpful votes
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The best help
May 29, 2025

Matthew was great all the way. Great to talk to and very helpful

Date of experience: May 18, 2025
Florida
1 review
0 helpful votes
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Needed advice and guidance on how to go about changing will and trust.

Date of experience: May 18, 2025
Illinois
1 review
0 helpful votes
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Technician called and was knowledgeable and friendly. However, as he started to explain how to look at the oven to determine if there was an electrical issue causing the smell coming from the oven when on, the call started to be staticky and cut off. The phone flipped over then to a recording asking for a review of JustAnswer, and we hadn't even got an answer to our question!

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 18, 2025
JustAnswer S. JustAnswer Rep
10 months ago

Hello Ronette,

Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

Oregon
1 review
0 helpful votes
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I hate chatbots
May 28, 2025

After about ten minutes of trying to tell the chatbot i would like to describe our issue to a person the chatbot thought we should talk to a person. I agreed and was directed to a screen to enter our cc number for a $1.00 charge for help. Stupid me, I did this and it popped up that we were being charged $56.00. I did not want a recurring $55.00 charge every month, so no. Then as this was happening our cc company was calling as they saw this a fraud. The tech support site showed they would refund $55.00 of the $56.00 but we'll see. I feel I got off cheap if I get the $55.00 back and don't have to block our card and get a new one. What a rip.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 18, 2025
JustAnswer S. JustAnswer Rep
10 months ago

Hello,

We understand how challenging this experience may have been and sincerely hope our team has been able to assist you. If you need further support, please feel free to reach out to ux. We’re ready to help.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

Colorado
1 review
0 helpful votes
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I received the information needed. This is a good service for a reasonable price.

Date of experience: May 18, 2025
South Africa
1 review
0 helpful votes
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Advise from Dr Porter
May 28, 2025

Thank you Dr Porter for your advise. It was very helpful and made me feel better. I was in a panic, and after talking to you I feel better Thank you

Date of experience: May 18, 2025
Mexico
1 review
0 helpful votes
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Late night pet toxin scare.
May 28, 2025

My rambunctious young 7 lb cat may have consumed flea/tick medicine for a 44 lb dog. General Google searches showed it could be fatal. The vet here said not to worry. He put my mind at ease. 10 hours later, the cat is fine.

Date of experience: May 18, 2025