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JustAnswerReviews 21,187

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,022
This company responds to reviews on average within 4 days

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Massachusetts
1 review
0 helpful votes
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Side brush on Shark Robot
March 1, 2026

The technician was very helpful. I explained that one of the side brushes on my Shark robot was sticking and that was giving an error message.

Date of experience: February 17, 2026
Arizona
1 review
0 helpful votes
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Help with Excel and Word
March 1, 2026

I checked in with JustAnswer and was given two technicians - Nahum and Ashu. Both Technicians were wonderfully very helpful and patient with me and my non-experience computer abilities. I would be most acceptable to giving them both a 10+. Thank you, Nahum and Ashu!

Date of experience: February 18, 2026
Michigan
1 review
0 helpful votes
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Mind at ease
March 1, 2026

The vet gave me many different options to take. Obviously, first one was talk to a vet and get diagnostics. I really like the fact of giving me 12 options and explaining it each option.

Date of experience: February 18, 2026
Florida
1 review
0 helpful votes
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I contacted them because I thought I was being scammed by a a predator I met online. He was thoughtful and kind until he wanted to send me a package which has some questional items in it before that could happened contacted Just answer and they gave me the best advice. Thank you.

Date of experience: February 18, 2026
North Carolina
1 review
0 helpful votes
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What in the world.
February 28, 2026

Your broken unit is still here with me. Wrong answer. You charge my card without my permission. Wrong answer. I think you are dishonest overall. I will go out to purchase a new unit without your help or guidance. Right answer.
Crs

Date of experience: February 18, 2026
Minnesota
1 review
0 helpful votes
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Remote wasn't working properly
February 28, 2026

It was easy to follow instructions.
All contacts were very pleasant and patient with my responses.
Last but not the least, problem solved

Date of experience: February 18, 2026
Missouri
1 review
0 helpful votes
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VW Passat coolant system issue
February 28, 2026

The experience was very good. The mechanic was very knowledgeable and easy to understand what he needed me to do in order to find the issue. Highly recommend this app.

Date of experience: February 18, 2026
Illinois
1 review
0 helpful votes
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Small claims issue
February 28, 2026

I was scammed by a plumbing company. The bank would not dispute this charge. He told me exactly what I needed to do and was incredibly helpful. He told me next steps and volunteered to help me write a letter to the scammers. I am so pleased with my experience with him.

Date of experience: February 18, 2026
Wisconsin
1 review
0 helpful votes
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Very helpful
February 28, 2026

It was great. Very patient with me and response time was excellent. I the downside is I thought I was only being charged $5 but received another charge for $45. Still don't know why.

Date of experience: February 18, 2026
Canada
2 reviews
0 helpful votes
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This gave me peace of mind!
February 28, 2026

My circumstances were a little unique because I had formed a friendship with my tenant and didnt want to hurt her nor complicate and agitate the issue.
Having the opportunity to speak with someone allowed me to ellaborate which meant that I felt that my lawyer heard all the information. This left me with no what if s.
I will do thisw again. It was worth the dollar.
Thanks Mike!
'

Date of experience: February 18, 2026
Florida
1 review
0 helpful votes
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Great experience!
February 28, 2026

I had a question regarding employment law, and the attorney was very prompt, polite and professional. He answered my questions and provided thought for follow-up. I would certainly recommend this service!

Date of experience: February 18, 2026
Turkiye
1 review
0 helpful votes
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Çok yardımcı oldular
February 28, 2026

Ellerinden geldiğince yardımcı olmaya çalıştılar ama ben beceremedim.

Date of experience: February 18, 2026
Texas
1 review
0 helpful votes
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I was given really great information to help me with my situation. He hit on good points and mentioned multiple ways I can go about it.

Date of experience: February 18, 2026
Michigan
1 review
0 helpful votes
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Legal Advice - Homeless
February 28, 2026

I feel the information I received was explained in a way I could understand quickly. I feel comfortable coming back and asking more questions if I need to.

Date of experience: February 18, 2026
Texas
1 review
0 helpful votes
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Excellent.
February 28, 2026

I gave the tech a description of our problem. He made a very detailed explanation of how to get our computer and printer to be on the same page. My wife is the computer person in our family. She followed his instructions. The computer and printer were linked together and we had a printer that worked. I can't say enough about the young man who helped us. He was very knowledgeable and his instructions were easy step by step. Could not have been a more positive experience. I trust he will be made aware of how appreciative we are of his assistance.

Date of experience: February 17, 2026
Indiana
1 review
0 helpful votes
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Patient, Knowledgeable and friendly
February 28, 2026

Called in with a frustrating issue with an uncommon vehicle. Daniel was quick to get to the root of the issue and offer a fix. I wasnt sure what to expect but and very pleased with the outcome and interation.

Date of experience: February 17, 2026
Georgia
1 review
0 helpful votes
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Credit card debt issue
February 28, 2026

Was told by collection attorney that my daughters credit card account could be frozen for my debt. The credit cards are not the same bank

Date of experience: February 17, 2026
Florida
1 review
0 helpful votes
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Complete information and guidance
February 27, 2026

The tech Alex was very friendly and provide full answers very professionally. I like that his answers provided full information and he offer options for resolution, even a video so I could do it myself or tips for finding a repairman. He also gave me information for obtaining the parts. I'm very satisfied with the answers Alex provided.

Date of experience: February 17, 2026
Canada
1 review
0 helpful votes
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I had a legal question and wasn't sure who I could ask so I tried this site and was pleasantly surprised how easy and efficient to get my answer. For a nominal fee i was able to get all my questions answered in a very short period of time. After answering several questions online regarding my concern I was linked to a lawyer that could answer them. I received a phone call as per my request within a few minutes and got my answer. The whole process was very convenient and I will be using this service again if I have any legal concerns.

Date of experience: February 17, 2026
California
1 review
0 helpful votes
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Quick but thorough consulting
February 27, 2026

Almost free consulting but he was very patient with me listening and personal. I could gain some knowledge also. I felt I can trust and if I am financially freer, I would pay without doubting.

Date of experience: February 17, 2026