Chatted with a couple of Estate Lawyers who provided helpful easy to understand information.
I have been trying for over 2 hrs and in tears trying to update my info, was FINALLY connected with Cobby and he my problem fixed in 15 minutes, he is WONDERFUL!
I was quickly connected to a technician and in no time received the answer j
Jermaine answered my question but again I should not have had to pay someone at Hisense to talk to me because I have a bad TV