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JustAnswerReviews 21,240

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
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California
1 review
0 helpful votes
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Help was a lot better than none.
February 27, 2026

The 1st tech was not helpful but the second kept me going even though he couldn't figure my problem out the help was very much appreciated. I did figure it out due to his prior help.

Date of experience: February 17, 2026
Michigan
1 review
0 helpful votes
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Very Thorough
February 27, 2026

I inquired about red spots that had (seemingly) randomly shown up with itching. Between the PA and the Doctor, my questions were answered and my mind put to rest, along with optional choices for further care.

Date of experience: February 17, 2026
North Carolina
1 review
0 helpful votes
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Very fast and thorough response
February 27, 2026

The appraiser responded promptly and very thoroughly. I will use Just Ask again. It was also very easy to send the photos of the objects and pre questions were very good narrowing down information before it was sent to the appraiser.

Date of experience: February 17, 2026
Germany
1 review
0 helpful votes
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Professional and very helpful
February 27, 2026

I was answered professionally and quick. This has saved me from searching a finance consultant somewhere. All my questions about whether I need to pay taxes or not when selling a house were answered.

Date of experience: February 17, 2026
Texas
1 review
0 helpful votes
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I had had no experience with female dogs going into heat--with my male dog going nuts around her. Dr. Rebecca walked me through what to expect, for how long, and options, including cautions about possible strategies that I will avoid because of my female dog's advanced age. Very helpful!

Date of experience: February 17, 2026
Kentucky
1 review
0 helpful votes
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Tax problems
February 27, 2026

Very much satisfied with the chat and results. Would recommend to anyone to use this method if problems occur with your SSA account.

Date of experience: February 17, 2026
Australia
1 review
0 helpful votes
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Frustrating problem
February 27, 2026

Bobcat shutting down after about 15 minutes with an alarm warning light. Will restart and run for a minute or two. The time between shut down eventually gets shorter

Date of experience: February 17, 2026
JustAnswer S. JustAnswer Rep
2 days ago

Hello Rob,

We apologize for the inconvenience and hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

Florida
1 review
0 helpful votes
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I appreciated that my legal person was upfront about his disability. I looked at the number of compliments he received before I proceeded to do good diligence on my part. He also gave me the email address to follow up to report my identity fraud concern

Date of experience: February 17, 2026
New York
1 review
0 helpful votes
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I used JustAnswer to get legal guidance regarding a dispute with my solar provider involving continued billing during months of zero production, performance guarantee enforcement, and reimbursement issues. The attorney responded promptly and provided a clear outline of potential legal theories, including breach of contract and New York General Business Law §349.

The guidance was helpful in confirming next steps, particularly the recommendation to send a formal written demand letter and review the arbitration clause. While the platform does not replace full legal representation, it was useful for obtaining structured direction before escalating the matter further.

Overall, the experience was efficient and informative for an initial consultation.

Date of experience: February 15, 2026
Florida
1 review
0 helpful votes
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Good but better if video call
February 27, 2026

I really like their experience. Dr explained it very well and it was helpful. I loved it but I would be amazed even more if it's video call so I can show the symptoms to the dr for more accurate and better understanding.

Date of experience: February 16, 2026
Missouri
1 review
0 helpful votes
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My printer couldn't be fixed
February 27, 2026

The tech who answered my call was knowledgeable and most of all pleasant and polite. He did not lecture me on all the possible things he assumed *I* had done wrong to make my printer stop working correctly, as has been my experience with other companies.

Date of experience: February 16, 2026
California
1 review
0 helpful votes
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I had watched a video but thought I was missing something. Jarid tried to help, and it wasn't his fault that I couldn't change the bulb. It requires more strength than I could muster up to remove the light diffuser so I wasn't successful. Although the refrigerator is wonderful, the design for the diffuser isn't great in this model of the SubZero.

Date of experience: February 7, 2026
New Zealand
1 review
0 helpful votes
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It helps to have the details about your television with you when you phone up. Once I listened to what Russell had to say the problem was quickly solved.

Date of experience: February 17, 2026
Alabama
1 review
0 helpful votes
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Charles is a star!
February 26, 2026

I chatted with Charles who understood my problem and provided clear and concise instructions to solve it. And I got it done. Great experience. Thank you.

Date of experience: February 16, 2026
California
1 review
0 helpful votes
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Success in fixing stuck sunroof
February 26, 2026

I was having issues with my Infiniti i30 sunroof not closing. After doing the usual DIY things, I reached out and was paired with a mechanic who gave me some quick advice and background on that particular issue. I had it fixed in about 10 minutes.

Date of experience: February 16, 2026
California
1 review
0 helpful votes
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I was given one gentleman that was going to help me.He asked me one question.He said he was going to help me with everything he never came back.He just sat there on the screen, didn't do anything so thirty minutes later. I finally got upset, so I requested a new person and that person was a hundred percent right on spot within five minutes. I had everything answered.Thank you very much

Date of experience: February 16, 2026
Texas
1 review
0 helpful votes
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Thanks for the info
February 26, 2026

The attorney (Charlie) was very helpful in resolving my legal issue with kindness, yet stern. We were able to find an amicable solution. Worth the time and $$.

Date of experience: February 16, 2026
New York
1 review
0 helpful votes
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Bad thermastat advice
February 26, 2026

AI chat bot was better than any I have yet experienced. Service was timey and professional with good advice from André R! Would visit again.

Date of experience: February 16, 2026
Texas
1 review
0 helpful votes
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Relief in the middle of the night!
February 26, 2026

Dog had gotten into Valentine's candy and stated having symptoms aroud 2am. Dr. Barnes gae me straightforward answers and recommendations I could put into action. Many thanks

Date of experience: February 16, 2026
Illinois
1 review
0 helpful votes
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Happy Patient
February 25, 2026

It was so good and comforting to talk to someone who could give me much needed advice on a medical condition I have been going through. I would recommend "Just Answer" to people who need some additional information and help.

Date of experience: February 15, 2026